Anderson Heating and Cooling

My wife and I picked Anderson Heating after getting 4 bids in the local Oregon City area. We got a new furnace, additional filter cassette, new Central A/C, new gas water heater installed, and a new Ecobee 4 smart thermostat with sensor.

From quote to installation, Steve and his team showed up on time, did everything they said they would do, and replaced the thermostat when the wrong one was accidentally picked up. Highly recommend, as did my neighbor.

I moved into a new house and had Anderson H&C out for inspection, cleaning and tune up of my furnace right after moving in. I started noticing what smelled like natural gas but some said they smelled it and others no, so called the gas company and they said yes, hazardous leak coming from the flex line in the furnace right in front when the panel comes off. I called Anderson H&C to ask them to come repair the flex line that they'd either nicked or missed during the inspection less than a month before and the guy refused, saying I'd have to pay to have them fix it and heating systems have issues all the time less than a month after they come out for inspections. I haven't touched the furnace since they came out. When I said that's the point of an inspection (to make sure it's safe and working properly), he said I had an entitled attitude (??). Never using them again, definitely would never trust them working on my system and called me entitled (??) for expecting to have a safe, working furnace after I paid them to do an inspection.

Anderson Heating is a great company and I highly recommend them. We reached out for a quote and Steve got right back to us and answered all our questions. We got scheduled to have our furnaces and AC replaced quickly. Steve, Heather and Kevin were very professional and thorough. Steve put in extra time to figure out how to get our system to work properly with new filters. This company goes above and beyond and their prices are the lowest we found with the best service and quality products. I highly recommend Anderson Heating and Cooling.

Was quoted on the phone by “Steve” a price for install with electrical. Told him I had the electrical covered. He lowered the price by $500. Before they came to install, I told him I couldn’t get a hold of the electrician, and asked if they could just include it. He said sure. After install I paid with Cashiers check for the full amount agreed upon. His electrician was the same guy I was going to use. So the total was still the same. After making payment he told the electrician to call me for his portion. Then told me that the price would be $500 more than what I paid. I was quoted $4400 for install, plus $500 for the electrical work. I gave a check for $4900. And now he (Steve) is saying that I still owe $500 more to his electrician. ABSOLUTELY NON SENSE!!! They will tell you one thing and then change it. Bait and Switch. I Highly recommend going with a different company!

I found Anderson Heating and Cooling when looking for someone to complete annual maintenance on our aging heat pump. I was impressed with the representative that came out (I completely forget his name). My wife and I have been saving for a while to replace our current HVAC system (installed in '93). We decided to go forward with things this Fall and, in preparation, I arranged five companies to give estimates.

I had some good (and not so great) experiences) but kept coming back to Anderson. The price was right and the owner, Steve, was low-key, knowledgeable, and straight forward. I'm happy we chose them to install replace our system. The installation appointment was incredibly smooth and I was never pressured or upsold. There were no surprises and the price was exactly as estimated.

I hope to enjoy a lot of low-to-no maintenance years to come with our new system, but I will definitely be using Anderson for my future needs. I highly recommend them as a company.

It's the first cold snap of the winter -- Dec 2019 -- and of course that's when my furnace goes on the fritz. Anderson Heating saves the day. Steve came over -- on the weekend -- and takes a look at it. Unfortunately it was beyond saving and I needed to get a new one. But, no worries - they had a new one available and were able to schedule the install for that week. Steve arrived on time and got the work done quickly. The new furnace is working like a charm. I will contact them for future maintenance, etc. Great job, Steve!

Anderson heating and cooling was able to repair my air conditioning system at a fair and reasonable price, after another HVAC company had given me bad information trying to sell me a new unit for thousands and thousands of dollars.

These guys are honest and professional. If I have heating or cooling issues in the future Anderson is the first and only company I will call

If you want to have a honest and reliable company to give you a fair and accurate bid for whatever your heating and cooling needs are I would strong recommend Anderson's. I live in Vancouver and had on going issues with my heating unit which was relatively old. They didn't try to upsell me or tell me I needed more than I actually did to get my unit up and running again. I was expecting to spend at least $1000 and ended up spending less than $500. Two years later my neighbor was shooting darts at raccoons and ended up shooting my outside unit- I reached out to Anderson's and they were able to give me a bid over the phone since they had previously worked on my house and could get me on the books in less than a week. Being a single female, I was extremely concerned that I would have to at least get a couple bids when having issues and then looking to replace because I was expecting the pricing and recommendations to be through the roof- Anderson's made it so I didn't have to. The owners have the utmost integrity and simply believe in doing the right thing and creating a return customer which you don't often see these days. They even have specials occasionally for tune-ups and making sure your system is ready for winter. Stop searching and reach out to Anderson's today- you won't regret it.

I can't say enough good things about Anderson Heating and Cooling! They provided a detailed bid, explained the prices quoted, arrived on time and did the installation as scheduled. Technicians were professional, polite and CLEAN in their work. Shortly after the installation was complete we had a problem caused by a factory defect in the furnace. Not only did Anderson Heating come out to make repairs the day I called, they came back a week later to check on the repairs and ensure all was well. For price, for service, for professionalism and timely service, you can't beat Anderson Heating and Cooling! I'll recommend them to anyone and everyone, without hesitation!

To say I'm disappointed is an understatement. If I could give a zero star I would, because Anderson Heating and Cooling did nothing for me.
I had recently purchased a house and within a few months of occupying the place I had noticed there was a significant amount of dust in the air when the heat was turned on. I tried to clean the ducts myself with my shop vac but after some research learned I needed a company with a long bristled brush to sweep the inside of the vent to remove years of dust build up. I called Anderson and spoke with Cynthia. I explained to her my issue and what I needed and set up a date for her tech to come perform the requested service.

On the day Anderson's tech showed up he came in and I explained to him my issue. His response was "I don't know why she said I can clean the vents, I don't have those tools". He offered to shop vac as far as his arm could reach but I had already done that. He apologized for not being able to perform the work and left. This encounter was a maximum of 5 minutes.

Fast forward almost a year later I get a call from Cynthia. She states that I have an overdue invoice. I explain to her what happened that day and that the tech never gave me an invoice. She asked if he performed service on the furnace because that's what the techs notes stated. I let her know that never happened and she said she would talk with the tech and get it cleared up.

Months without any contact from Anderson went by and I figured it had figured itself out. Now I have been sent to collections for a bill I never received, on service I never got. When I tried to approach Cynthia and get this taken care of she was rude, insulting, and had blatant lies. She proceeded to tell me that I had told her "I won't pay it, so send me to collection" which is unbelievably untrue, and that she had sent several invoice and left several messages. Again untrue!

Unfortunately I will end up paying this so it does not effect my credit but I hope this tale of caution saves the next person from using Anderson.