Grainger Industrial Supply

Jordan at the OKC, OK branch has helped myself with a large quantity order with my company that was 100k+ and she has been outstanding to work with throughout the whole process. She deserves plenty of recognition and it’s employees with her skill set that really set the bar high in customer service and quality. The whole experience with the OKC branch and the team there have been great and we will continue business with Grainger in the future!

Today I called to find out how to return a faulty unit. I was ready for a fight. Much to my surprise, Erica said they would credit me for the unit and to scrap it. I can not believe how easy it was. That was an hour ago and the credit has already reached my card.
I am a happy customer.

Nicole was awesome. So patient and helpful.

Excellent service. From online order to fulfillment took around 30 mins. Good location, great choice of products and unbeatable prices !!

Accompanied a friend that needed signage, safety supplies, cleaning agents, locks, etc...busy place, but with a little patience u will be helped by a staff member with the upmost respect & qualified individual. Everything labor related is there: boots, power tools, caution tape, chemicals, hand tools, etc...if u can't find it anywhere else Grainger will have it, order it, even deliver it.

We were in need of some corner guards for our company. We were promised multiple times that the corner guards would arrive on a specific day. If you promise something, you need to consider any possible delay from your part, and UPS's part. We had a contract to keep and a timeline. Thanks to Grainger, we lost time, money, and patience. If they would have told me from the start that there was a possibility that it would not be here the Friday, and instead the Monday, we would have gone to the competition from the beginning. Customer service, was terrible as well.

COVID-19: Grainger has done a nice job balancing customer and staff safety with as minimal impact on ordering and pickup as possible by having a tent outside where you give them your info and they'll pull your order. They also mentioned a curbside pick up option that they will be implementing soon, so keep an eye out for that.

Great service by Nicole!

order arrived late. and guess what? totally not what I ordered. it did take a little bit of email back and forth..but once it was dealing with customer service on the phone..they went the extra mile and followed up to make sure we were cool...

Nicole was a great help!