Grainger Industrial Supply

Customer service was exceptional. Had a quick and easy return. And I also needed help narrowing down a product to find. Nicole did an excellent job figuring out which product I needed to order and do her due diligence to make sure it was the right one.

Mrs nicole was very helpful, and prompt , got me taken care of rather quickly I was most impressed with the service, thank you Nicole, great job !!

Nicole was very helpful with my sale. We found the items cheaper on Zoro and got them shipped to my home. She waited and made sure the sale was set up correctly

Nicole took her time and energy helping me find the right product to go in my dispenser. She saved me a lot of time and money. Thank you Nicole!!!

I really love Nicole, how she serve the customer really well, the best worker I have seen. Need get raise :)

Nicole was an amazing help. She is patient and EXTREMELY helpful and pleasant.

Received great prompt service and respect from Nicole. Place was filling up with customers and she immediately had more help come to help the others.

Nicole was very nice and the place has good service. Would recommend going to grainger for anything you need

We have purchased from Grainger many times in the past with no issue. Today we attempted to purchase cable clamps in store with the item number available and an actual clamp from last time in hand as an example of what we needed. We reviewed online to make sure it showed availability. Upon arriving at the store we were told by an employee named Tawanna that these clamps were not in stock. I knew this wasn’t the case by my word had no weight as she continued to tell us they didn’t have these in stock. She didn’t even glance at the clamp I had in my hand to compare to what she was looking at. We finally just left. After driving around to 4-5 different supply houses I called back into grainger online and was assisted in placing the order online to pick up in store. Of course we were able to pick up 500 of the same clamp in minutes because they were in stock. This employee cost us hours on the road driving around town looking for these as well as gas and the man power just sitting in the truck. Horrible employee. Seems to not care about her job. Unprofessional. Put her in the back to take out the trash. These employees ruin businesses! Thankfully when we went back almost 4 hours later a young woman by the name of Nicole assisted us in getting our clamps and making this right.

Nicole was great, very knowledgeable, professional and got us out of a bind.