True North Heating, Cooling & Electric, LLC

Maurice was friendly, knowledgeable, and professional. The company was responsive and got me an appointment when I needed it. I also appreciate their online reservation system. Makes booking an appointment easier outside standard business hours.

Reported that a tenant didn’t have any heat. A technician came out and accessed the issue. Had to order part that would be in the following week. Tenant made arrangements on the date scheduled to be at the apartment within the timeframe given. She was there all day waiting in the cold apartment. During my follow up with the company, they stated that they had a call off and the 1 technician is at a job much longer than expected. So far we were understanding with all the issues and accepted all apologies. Now when the tech verbally tells me that he would be there 8:30 to 9am the next morning however he shows up at 9:30 am. Again tenant needed to make arrangements to be at the unit. When I asked to speak to a manager, it was said they were in a meeting. 7 hours passed and the time is 5pm and never received a call back from the manager where an associate stated I would receive a call from a manager to address our concerns. Just absolutely poor in so many ways, I don’t know where to start.

5 days post initial review, General Manager Tom Lawson reach out to me where we had a productive conversation. From the discussion it was evident that the associates failed to meet company expectations and Mr. Lawson continuous efforts to address the issues were very sincere. I’m confident via his leadership, such poor communication by the management team will not transpire again for the next customer that chooses True North to service their needs.

They called as they were leaving their shop, arrived 45 minutes later, and removed and replaced my main breaker panel. The work was done by 1:40 ,PM. The electrician and the trainee were friendly, courteous and knowledgeable. I am very pleased with this work.

Wayne and trainee were both very professional and did a great job. Came to our home the same day to fix our AC. Great company.

The technician did an excellent job on some extensive electrical work at my house. Very good quality work!

Was an overall good experience, the technicians were spot on with their work. I would highly recommend this company! I have other electrical projects and I will definitely call them again.

Kyle Cam & Troy are professionals, I might even go so far as to say 'Super Heroes '. We were without heat and in 7 hours, they removed everything and replaced it all. We were with heat and it looks professional. They spent the time to clean up at least 3 times I seen. When they left, it was like they were never there. (Except for the heat) I give all 3 of them 5 stars, well except for that one guy, he gets 6. Thank you all.

First time user of this company but not the last! Prompt and responsive. Dustin was good to talk with and solved the problem with good logic. Likeable fellow which is always good! I will ask for him again!

Austin and David came to clear out a stubborn clog in my kitchen and bathroom sinks. They were on time, very precise and cleared the drain quickly. Ive had Austin to my home before , and he is a true knowledgeable professional. Thanks Austin!!

Brandon did a good job at looking for issues with my AC. Explained what he found. Didn't recommend replacing anything yet as the unit is doing ok but is older an may need replaced in future