True North Heating, Cooling & Electric, LLC

Please read the 1 and 2 star reviews before believing their overall rating. If I could give a zero star rating I would.
After having a spring AC upkeep check done by True North // formerly KMA cost “only” $800 which I thought meant all is well for a few more years. Nope, AC completely stopped working 3 months later during the hottest week first week of August. I was told the problem was not just the AC but also the furnace since it was old and needed to be replaced. That “they hadn’t looked at before” but they should have in their spring visit.
Since I was going in for rotator cuff surgery the very next day I did not shop around thinking I’d never find another company to fix or install in one day and I’d be coming home from surgery to an 88 degree house. I fell for their $14,500
install from Roberto Del Pinal and the next day Kyle Lambright and two other workers were banging and demolishing my old system while laughing and shouting like they were having a party in my basement. They left piles of debris after the Installment which a kind technician, Roger got stuck cleaning up the next day when he came to finish the installment. The piles were mostly from the basement floor tiles that were cracked, kicked up and broken unnecessarily during their demo and installation of the furnace. I have since gotten quotes for repairing the floor tiles and it’s very costly. Not only am I burdened with paying off all of the HVAC
And flooring cost for a long time - I’m also disappointed when told that True North had selected all the top of the line equipment when I had initially asked for any discounts they may offer and explained I was a solo mom and was laid off from my full time job that June and really couldn’t afford 14,500 dollars!!
So, do your research! Sadly, trusting people’s word doesn’t work with this company. And please, TN don’t ask for me to call to discuss this further - I have, several times and was promised reimbursement for the damages but have never received payment for 5 months. And I’ve called, left messages with Kortney, Brittany and even on Jay’s, the manager’s cell. Does the Better Business Bureau need to be contacted?

Our furnace wasn’t working and they sent a technician right away. He was fantastic, knowledgeable and took extra care to make sure everything was working before he left. I will definitely use them again and have recommended them to two friends already.

Great company. Responded to the problem on the same day and fixed the issue. Service tech was knowledgeable and very friendly.

I had an emergency and they had someone out same day even thought I scheduled after 4pm. The gentleman who came was very helpful and thorough. He walked me through everything he did and answered all my questions. I am so grateful.

Braden and Garrison were on time and very professional. Walked me through the work. Refreshing to get such great customer service from the original phone call I had with the main office and with the field techs.

Showed up 3 days late. Wouu is of t even put a camera down the septic line to see if clogged or broken, just told me need a whole new legit leach bed $10,000.

Brandon arrived at my residence and was very professional. He fixed our ac unit and got my home back cool!!!!! Thank you so much!!!!

Maurice was fantastic. A great professional who explained everything to me and was helpful and personable. I will absolutely use Maurice for all future electric needs.

With one member exeption, the team was exceptional with knowledge, repairs, courtesy, friendly, team was responsive to pet instructions & caretaking needs, and followed homeowners instructions for pet safety. They were very watchful, timely, caring, and answered questions willingly. Only one member was not cordial nor thoughtful of their task of the project to the homeowner. This person did not use necessary drop cloths for their task, which created a huge mess regarding essential needed supplies for the homeowner.

Kameron , Braden , Troy , James were Great and honest. Installed in a timely manner. Cleaned when he was done!