Atlas Butler

So this was a whole ordeal but im going to try to keep it short. I have used them in the past and had no problems, I originally left them a 5 rating, but this past experience has left me not really trusting them anymore.

There were a couple issues, a part was installed incorrectly but they did replace it and eventually get it back up and running, it happens, it was inconvenient but im not mad about it. One of the technicians that was sent out was kind if rude at first (some manager or something) but I just requested a different tech be sent out the next time, no big deal.

The thing that really made me lose all trust in them was that we had to order a part that would take one to two weeks to arrive (no big deal) and the cost was going to be around $1400. I didn't want to wait that long without heat in the winter so I called around. The company I called had the part and it would only cost around..... $400..... because the part was under warranty. They wanted to over charge me by $1000 because they couldn't be bothered to check if it was covered. That is inexcusable in my eyes and leaves me wondering what other parts I paid full price for that were under warranty.

My heat went out on New Year's Eve. Atlas Butler was very responsive to coming that day within an hour. Unfortunately they couldn't fix the blown circuit board that day because it was a specialty part needing ordered. They showed up on Monday and had to repair within 30 minutes. The repairman was very friendly, courteous, and skilled at what he was doing. I am very pleased with the entire process.

Chris was very professional, efficient, as well as very friendly. Had our ac back up and running quickly. Very pleased.

Called atlas butler to come diagnose the issues I was having with my Atlas butler system, tech came said he could not diagnose the issue because the fan would not turn on, well that was the issue to begin with, fan not turning on all the time.
Was not informative or knowledgeable about anything just said “whole system needs replaced” and could be up to 15k
Call a smaller company that cares about the customer and giving correct information on how to get fixed.

The water pipe in the upstairs of our house burst on the Friday night before Christmas. We called and they sent a tech out on Christmas morning! Lance was wonderful!!! He installed shut off valves on the water lines so we could at least have water on the main floor and basement. We had to wait a few days for the pipes to thaw out before proceeding with the final repairs. Lance came back today and completed the repair. There were 3 holes in the pipe. The price was far below what we expected. We had signed up for their monthly maintenance plan earlier this year. The plan more than paid for itself with this episode. Wonderful service, price and response time.

James W. came from Atlas Butler to fix my shower that was leaking. James did a great job of repairing the broken piece and he cleaned up after the repair job. The shower head works better than ever!

Please look at what is covered with $150 coupon. It clearly states items with the water heater. The technician did a great job and said it was handled by the plumbing side. I expect Atlas Butler to have the water heater checked per the coupon! You might review the coupon items in the future referencing the water heater. Please let me know when the water heater will be checked as advertised with the coupon?

Called for a furnace replacement and repair estimate. Got the call with some rough numbers for the replacement, but never received an actual quote. Repair appointment was cancelled twice, including once without my knowledge, so I wasted my time waiting around. Was told I'd receive a phone call to explain the situation but that never came either. Not worth the headache to keep trying to get a straight answer from someone, so I just went elsewhere.

Have used Atlas Butler for years and recently just had a detached garage build and used Atlas for adding Gas & Plumbing. They gave me a good price and were on site quickly. Mica and the team (Mark Tyler, Andre, Nick and James) were very professional and did a great job. I would highly recommend them.

Both Paul and Justin were super great explaining everything. They worked very hard and checked everything very well. I appreciate them for all they did. Great people!