American Heating and Air Conditioning

So relieved to find a reliable and honest HVAC service company! Every tech we’ve had was on time, professional, and never pushy with contracts, “recommendations” or questionable repairs. They keep us running smooth. Highly recommend!

Over 10 years of service in two homes with excellent service! When we bought our 100 year old home with an oil furnace they installed our new gas furnace and it is great. Whenever we have a problem they are there before we get too hot or too cold. The service team is great!

We recently went to Italy on vacation and stayed at our home there. Before our trip we had contacted an HVAC company to install a new system so we would be comfortable during our stay. We arrived on Dec 19 and was excited to turn on our system and try it out. Unfortunately the system did not perform anywhere close to our expectations. I called the contractor and he assured me the system was working correctly and functioning as designed. After a few VERY cold nights I called Steve Ostendorf with American Heating and Air Conditioning and explained what we were dealing with and he immediately knew what the problem was and took the time to explain what was necessary to fix the issue. After calling our contractor in Southern Italy, and advising him what was recommended by Steve Ostendorf, he returned to our home and implemented Steve's recommendation which resolved our issue, we then where happy with the performance of the system and felt Steve's advice is what ultimately got our system working.

I recommend the American Heating and Air Conditioning very highly. This was the first summer I have worked with them. I've had two technicians from the company, one to diagnose/repair a technical problem with the air handler, and one to perform the seasonal maintenance of the AC unit. They are scheduled to come back in the fall for furnace maintenance.

I judge the ac contractors by their attitude towards older units. Mine is a 14 year old Amana system, close to the nominal end of its projected service life. American heating gets by far the highest marks from me on this. They respect their client, and they respect the hardware. They are genuinely interested in getting the system to last and operate per specs. They will talk to you about the current options and choices available for an eventual replacement if you ask them, but it is clear that they are there to get your system to run as best as it can first and foremost.

What sets Ameircan Heating professionals apart from even very reasonable, good companies that I have contracted in the past is the depth of their "feel" for how the components of the system should interact and respond to changing conditions, and their approach to diagnositcs. The level of input and comments they gave me were what I would expect from a design engineeer team leader. They do not simply go through a "checklist" written by someone else; they know exactly what each step is for and how to interpret their observations. They are open, clear, honest, and very importantly, will answer your questions with statements that can be objectively verified. It was a real pleasure interacting with them; everything about their procedures and protocols was nothing short of outstanding.

The end result is that the unit , that had gone a few seasons without maintenance, runs like new. Both problems that were the reasons for the service call ( trouble with air flow and insufficient cooling/ humidity removal ) are gone.

Logistics was great as well. The office was well organized, clear, friendly,and accommodating. Scheduling is straightforward. They will work with you to allocate the window you need, and show up exactly when they said they would. The two visits I had so far were scheduled, first, within an hour of my call, and second was the next day I called, per my request.

Their pricing is very reasonable and fair. The company seems to go for quality work and clearly bets on repeat business. They will certainly continue to get mine.

American Heating, thank you for doing an excellent job for me.

It was lots of heavy lifting followed by a total rebuild when the Steve's team replaced our hot water boiler and radiators with a forced air furnace. There were limits to how clean and neat demolition could be when working with 125 years of accumulated dirt and old radiators, but it was done very carefully. The new installation is neat and clean. The crew made it go smoothly. They worked almost quietly. When I heard them talking, it was a clever joke, never obscenities. You guys really are the "A team."

We researched the best whole house air filtration system on the market and determined the IqAir filtration system would meet our family needs. American Heating and Air is the only certified installer in the area - there is a certification process for the installation company as well as a particle count certification that it must meet after being installed. Mike, the owner, and his office staff as well as his installer, Mike, were professional, efficient at meeting the needs of our family and empathetic to the circumstances surrounding the need for the install. Not only was Mike knowledgable about the equipment to be installed, he was knowledgable about all parts of the system that need to be inlace to ensure the healthiest environment possible for our family. We recommend American Heating and hope all future business with American goes as smoothly as this did.

I have a Lenox furnace and AC system that they installed in 1996 which is still working great. I have a service contract which covers maintenance of the furnace in the fall and the AC in the spring. The technicians are very professional and friendly and good at explaining what they did on calls.

The A/C went out when the temp was supposed to get to 90 degrees outside. It was already 82 in the house when I called them in the morning. They were able to come out within a few hours. They diagnosed the issue and fixed the problem. The service tech did not try to upsell us to products or services that we did not need. We will definitely use them again when an issue comes up and recommend them highly to others.

Mike and his staff are the best. Service is always prompt and courteous. Has saved me money by steering me away from needless expenses and spotting problems in advance. Got a great deal on my new furnace and air conditioner too!

I have used AHC for 30 years and have ALWAYS received great service and reliability. The technicians are very knowledgeable, professional and always willing to answer questions. The office staff is extremely efficient and helpful and always willing to work with your schedule.