American Heating and Air Conditioning

Air conditioner problems on a hot day they repaired it the same day I called and at a reasonable price

They saved the day! Amazing company all around. We had no heat for 4 days thanks to getting the runaround from our home warranty company and the company they assigned didn't even show up for the appt and couldn't be reached. We finally decided to go with our own company and had heard good things about American H & A. I talked to Ginny and she was a ray of sunshine, esp after the misery of dealing with our warranty company. She was amazing and accommodating and got us in with Greg the very next day even though they were pretty booked. She was very sympathetic to the trouble we were getting from our home warranty company. Greg was awesome- He is obviously a well experienced expert and was able to zero in on the issue quickly. He fixed the issue and tuned up our system for less than the warranty company's deductible. It is very obvious that these people care about their work and their customers. Their communication and service were excellent. Our furnace is working great! We couldn't be happier that we found a reliable HVAC company.

The heating and air conditioning system was malfunctioning in a home I recently purchased in Indian Hill. American Heating and Air came out and tested the system, identified two minor problems and repaired them quickly and efficiently. Charlie (the service tech) was friendly and took the time to explain, in layman's language, what the problems were and how he would fix them.
Later, I had American back to do some re-routing of duct work. They worked well with my contractor to get the work done properly and on schedule.
They are a customer friendly, great service organization that doesn't try to pressure you into buying a bunch of service or equipment that isn't necessary.
Highly recommended!

Highly recommend this company. They had a quick response time and were able to easily fix my a/c....unlike another company who said I needed a whole new unit. My technician, Keith, was informative and interested it doing what he felt was best for my situation. I will be recommending them to my family and clients. Thank you American Heating and Air Conditioning.

The heat was not working in my rental property and within 24 hours of calling to make an appointment, Charlie was at my house making all necessary repairs. He called me shortly after the work was done to go over all the details and was very professional. Would absolutely recommend for a responsive, great valued /quality company!

Mike and his crew scheduled the install on a Wednesday morning. They showed up at the house bright and early and began working. They were very careful carrying in the unit and mindful of our home. Polite and professional.

The unit was installed months ago and has been working perfectly. We had one service call on an issue they didn't work on, and they responded immediately and took care of the problem for us. If you are looking for a professional, competitive, worry free installation of your home heating and a/c, I can't recommend anyone, more than American. Mike and his staff were great to work with!

Those gentlemen did a great job. This company is the best company for heating and cooling I have ever had. They were able to answer all of my questions, and as I done my research on their answers, they were all correct. My furnace is 14 years old. After they repaired it,it runs like a new furnace. It's so quiet now I cannot hear it cycle on and off. Thank you for your services.

American Heating and Air Conditioning is FANTASTIC!!! My Air Conditioning stopped working. It was not blowing cool air. I called American in the morning and they were able to get to my house in under 6 hours. The technician arrived at the time he was scheduled to arrive. He diagnosed my problem and had it fixed in under an hour. My house was nice and cool again. The price was very reasonable. I am thrilled with the customer service and professionalism of this company and highly recommend them.

Great job, American! You've figured out that quality customer service trumps any deal, promotion, or advertisement. Your amazing customer service makes your company. As a customer, it's what is going to keep me coming back!

When I initially transplanted to Cincinnati, I found myself in need of an entire HVAC system for a house my now husband and I had purchased. I went with a local two-name company that was widely advertised in the area. My customer service experience with them has been awful! Nasty, rude, and for no reason. To make things worse, our brand new unit has had a reoccurring issue since install. I literally have had to call every fall, to have a tech come out, open the unit, and replace a valve so that the house can be heated. To add insult to injury, I have to pay parts and labor on this now 5 year old furnace every time.

My husband and I moved to a new home recently, Our HVAC needed service and maintenance. This time around, I took my time contacting companies. If my initial phone call was met with a rude, dismissive, person who seemed generally put off to do their job, I ended the phone call. I had the pleasure of speaking with Ginny, at American Heating and Air Conditioning and her customer service blew me away. She was friendly, attentive, did her best to answer my questions and told me directly when she was unable to answer them. I've worked with her multiple times over the past year. Truly, other companies should use your Ginny as their standard of customer service. I've also had the pleasure of working with a tech named Charlie. He has proven to be polite, honest, and doesn't suggest unnecessary work be done. He was happy to discuss maintenance options with me, but was not pushy in regards to me purchasing these. A year later, I'm happily contacting American for maintenance support, and recommending the company to anyone who asks.

Friend told she needed new furnace so called American and they came right out and replaced an inexpensive part. No problems since. I was told me heat exchanger was cracked, leaking carbom monoxide. I called American and they confirmed the furnace did not leak carbon monoxide or have a cracked heat exchange. Ordered a part and furnace is great. So friendly and fast. I will never call anyone else.