Logan Heating and Air Conditioning, LLC

We have been a Logan customer for several years and they always follow through on service and professionalism. Thanks!

They are the best around I have used 3 other companies in the past 2 months and one tried to over charge me 3x the price for Freon and the other company was very unresponsive. I called Logan after lunch and they came out same day, did the diagnostic tried to check other issues before charging me another fee to do a leak check. Explained everything in detail they will be my HVAC company from here on out

I’m going to say this is a review in progress. Up to 5/25/22 my less than 4 year old unit was working properly. I haven’t had any issues with it to the date. It has performed during hot days this year well.

On 5/25/22, I requested Logan to come out and do routine preventative maintenance on my unit. After the tech arrived 50 minutes late, he asked me upon arrival, if there were any issues with the unit. I advised him there were none.

I left my residence to return my employer as I had been away for over an hour waiting on Logan to show up.

Approximately one hour later, my wife contacts me stating another Logan employee shows up to my residence and leaves maybe 30 mins later.

About thirty minutes after that, I get a call from my wife stating that the tech told her our compressor was broken and needed to be replaced. Keep in mind, the compressor was working just fine the night before.

The tech leaves my wife a quote for nearly 3k to repair the compressor that is now damaged.

I contact the maintenance supervisor, Dallas, I did not get his last name, and ask him to explain to me why my compressor is no longer working after they arrived on scene. He assured me that if his technician damaged my unit, they would have contacted me to fix the problem, assuring me that they are an ethical company.

I requested to speak to the supervisor of the technician and got him to explain why he was called to my residence in the first place and why I was not contacted.

Dallas offered the sales department to give me a quote for a new hvac system. That person, Ryan Hutchens responded to my residence two days later on 5/27/22 and advised that I would have a quote that afternoon. It is 5/31/22 and I have not seen a quote.

My wife also contacted Logan on 5/27 asking for a refund of the $200 plus dollar diagnostic charge since my unit was damaged when they were on site. We were not refunded that charge, however our nearly 3k quote was lowered to 1800 dollars.

I called last night, 5/30, requesting an update on my repair status and they advised I would receive a call in the morning.

As you expected, I have not received a phone call, so I called over on 5/31 yet again. I was advised that my repair parts needed to be ordered and would be called when they are. I was also offered a window hvac unit, but have not received a call about that.

I had a second opinion done on 5/26 to check my hvac system. That person advised that my compressor was not worn out due to wear and fair, but was damaged during Logan’s visit on 5/25.

So far, I am out $240 for a diagnostic check, $450 for a window unit I purchased myself, and a week later I still have no AC with temperatures in the 90s with guests at my residence from out of town.

It will be very difficult for me to do business with Logan ever again.

Edit- on 6/1 I received the quote and on 6/3/22 they dropped off a window unit to use while my parts are on order.

Keith came to do my spring/summer service and was friendly, professional and thorough. And he cleaned the spiderwebs out of my condenser. I always have a different service person but so far they have all been fantastic.

Our ~26 year old HVAC system died on us. We called Logan who was able to respond same day with a service tech who recommended a new system. Called several local vendors, and not only did Logan come in with the best price, but I got a good vibe from the consultant. Knowledgeable and professional, felt like an honest conversation about what should be done.

We did an entire replacement, outdoor unit, air handler, added a return, and replaced the thermostat.

Every step of the way the communication was on point, and everyone I dealt with was pleasant. They showed up when they said they show up. They delivered on all promises. The installers did incredible work, it looks like a proper professional job, and much improved over the existing unit.

They've earned my business for life.

Thank you to Tom, Roger, Kevin & Debbie!

I loved how communicative this company was from the get-go. My technician, Steven, was able to diagnose the issue with my AC almost instantly and fixed years of improper fixes. He also patiently explained to me how to fix the issue in the future.

Very sad customer service!!!
Total unprofessional, what HVAC company comes to a place to do an estimate without a ladder?
Then I didn't even get contacted, I had to call them.
They told me the guy wasn't feeling good, migraine. I get it, were all human, we get sick, somebody could've called and told the truth.
HELLO... Honesty is the best policy...
#TRUTH #100%

We have used Logan Htg & Air for more years than I am aware of, and they always have been professional and fair. Michael Clyburn came today and last year for a maintenance call. Both times, he was professional, courteous and thorough. He was a joy to talk to. A nice young man.

I’m always impressed with the service I get from Logan techs and staff — from the people who help you make the appointment to the people who come out to do service and repairs. They’re friendly, helpful, fair, and fast. Best of all, if they wind up with an earlier opening, they call to see if that’s more convenient.

Have dealt with Logan since purchasing our home 30 years ago. Service has been consistently excellent. Our technician today was professional. Took the time to fully explain the issue and ensure we understood. Will continue to use their services and highly recommend.