Cape Fear Air, Electrical & Plumbing

Kevin B was wonderful. He was on time , courteous and was wearing a mask through out. He checked the furnace thoroughly and found gas pressure difference in both the furnace which he fixed. I will recommend Kevin and Cape Fear for all HVAC Maintenance needs

I recently had an issue with my AC unit crapping out. I was referred by a friend as he felt the service provided was well worth the price paid for the fix. Not only did Cape Fear work around my schedule but they also showed up with a well equipped team of 3 to address my issue. Austin, Joe, and Kenny were extremely knowledgeable, professional, and efficient, allowing me to move along with the rest of my day. As long as I am in this area I will always use or refer Cape Fear AC, Heating & Electrical Company.

Mike Pallares from Cape Fear HVAC in Raleigh, NC came to my house for basic maintenance services in December, 2021, and again for follow-up work in January, 2022. In addition to basic maintenance work for heating, he connected the common line on both of my systems, needed to properly provide power to my digital thermostats, and installed an improved emergency shutoff switch for the cooling subsystem to mitigate against flooding in the case that the overflow drain becomes clogged. In the past, with a prior system I did have a problem with an incorrectly installed shutoff system when there was a problem, and the drain pan did overflow, causing damage to the ceiling in my kitchen. I was using a different HVAC service at that time, and have since switched to Cape Fear. The new switch that Mike installed is an important upgrade.

Mike was courteous and friendly during both visits to my house, and demonstrated that he is quite knowledgeable about these systems, how they are meant to be installed and maintained, and how they work. Mike was detail oriented, and answered my questions with good information. Mike and Cape Fear HVAC have earned my trust, and I'm happy to continue engaging their services to keep my house cool and warm when needed!

I had some questions about dehumidifying my home and spoke with Kevin from Cape Fear. He was very thorough in explaining my options, the issues I was facing, and the issues underlying THOSE issues. I was really impressed, especially since Cape Fear isn't a Carrier dealer (I have a Carrier AC unit that was the root cause of the issue) and Kevin took his time making sure I understood even knowing it might not make the company money. Using his advice, I was able to identify and fix the problem. Great company! I'll be looking into a Trane when my current unit goes :-)

Our AC went out on a Saturday night in August, and we have a baby so it was critical to get fixed ASAP. Technician Rodney Pope came to the rescue way after hours and was able to get our AC running again. He was informative and explained all the details. Will definitely use again and recommend to our neighbors.

Cape Fear installed two heat pumps in our home. Their installation crew was courteous, professional and dedicated. They arrived in the morning and stayed until 9PM to make sure everything was correct. An issue developed and they came out on Sunday to correct the problem. We highly recommend their services to anyone looking for a heating and AC contractor.

My family recently purchased a new hvac system from Cape Fear. We were extremely happy with the customer service, the price, and the quick responses to our inquiries. We will highly recommend this company to everyone! We especially appreciated the nice young men who installed the unit. They were courteous, clean and arrived on time!!!

Let me just say..Cape Fear Heating & Air is the Best!
Customer Service was very Friendly & Helpful. I Had issues with my A/C not working in my office on one of these Smoldering hot days..So I called them up & in no time they had me a Service Technician on site! He Had my A/C working in just a matter of minutes! Very Cost efficient too! A Professional & Helpful Staff!
You guys Rock!

I highly recommend Cape Fear Heating & Air!

I highly recommend Cape Fear for HVAC repair and installation. This is my second time using these guys for an HVAC install (2 different houses). The project manager, Michael was professional, timely, and listened to what I wanted vs pushing a product that he wanted me to buy. The technicians, Jason and Dennis were also on time and very professional. I have two HVAC units. One was installed by another big name HVAC company and one by Cape Fear. There is a significant difference in the quality of install by Cape Fear! I wish I could include pictures to show the difference. Thanks Cape Fear for a quality job.

Short Version: Ended up installing brand new system at an AWESOME price, received great service and it was done very promptly and professionally.

Longer: I've used Cape Fear before and called them to come service my downstairs A/C unit because it was cooling sporadically. Technician came out and gave the unfortunate news that my variable motor was broke and is $1500 to replace.

The system was 10 years old and had previous issues. So I went ahead and got multiple estimates for brand new system. Andy came out and gave me the best deal with multiple options/price points for a 2 stage 16 seer trane. He was awesome, not pushy at all and very friendly (I had put dogs in crate but he asked if I could let them out).

System install was done next day. I noticed that the new pad that Trane provided had a crack and felt bad asking if they could switch it out, the technicians had no issues even though it meant more work for them. Very friendly and had it up and running in less than a day.

I LOVE the new Trane thermostat that it came with. Such a better unit, connected within 10 seconds to my wifi. I have to jump through hoops to connect my honeywell 8000 to my wifi.

Can't say enough about my whole experience with Cape Fear.

Oh yeah, I asked another company about replacing the part just to see and he said that $1500 was on the low end to replace that. Great Service at a Great Price!!!