Airmakers Heating & Cooling, LLC

Exorbitant material charges for weekend dispatch!!!

I recently contacted Airmakers on a Saturday morning. I was told that they would charge a $148 dispatch fee which was substaintially higher than their normal rate since it was a weekend. Knowing this upfront I was ok with that and they came out that day to repair my unit. The tech was nice and began performing the work. He stated that I was low on R-22 refrigerant and then told me how much the refrigerant cost. I questioned the high price and I was told that since it was a Saturday they charge more for parts! What since does that make? I was already paying a higher dispatch fee, but to charge more money for parts? This is the exact same refrigerant they sell Monday-Friday. I was charged $400 for the 2.5 pounds of R-22 ($550 Total). I contacted another company to see what they charge and it was a total of $340 (including weekend dispatch).

I contacted the service manager about this and he politely suggested I use the other company next time. I will be sure to do that but I wanted to let others know of the hidden charges before they make the same mistake I did.

I would highly recommend Airmakers to anyone needing service/maintenance on their heating/cooling system(s). Their level of service and expertise is excellent; the service technician (Walt) that came out on Friday (April 12) was extremely knowledgeable and skilled. With all the services they offer there is no question as to who is the best HVAC company around.

UPDATE: I am not happy with their work. I gave them one more chance. They are always running late. Have received no update. Good luck getting them to repair anything in a timely manner, they are always too busy. We are going elsewhere. Be very careful, the tech will always try to upcharge you saying that a fuse is worn. He is lying and they are cheap to replace but airmakers will try to charge you almost 200 bucks.

Call the others, THEN CALL AIRMAKERS!!! Selling my home, and the inspector brought out Micheal and Sons. They estimated $792 to clean out a drain line, clean the coils and change a bad capacitor. They also said there was crushed ducts in the attic . I thought that seemed high because my home is only 5 years old, so I called the people who originally installed the system- AirMakers. A wonderful service tech named Anthony R. came out and analyzed the system. He was very professional and polite, and even called Michael and Sons to get that techs input into what he was doing to make sure he didn't miss anything. (needless to say- there were no crushed ducts in my almost new home)

All in all, I ended up paying AirMakers $418 for what M&S wanted $792 to fix. Guess all those radio jingles cost a lot of money, and they pass that right along to their customers. I will call AirMakers every time from now on.

Airmakers installed 2 ACs and a forced-air furnace for me 2 years ago. Been very happy with the units and the services received. Problems have been VERY few and minor only, all were resolved quickly to my satisfaction. I would recommend!

I can no longer recommend this company to anyone. I have had a maintenance agreement with them for almost 10 years now. While they are all very courteous and prompt to deliver service its the actual service I have issues with. First it is VERY over priced but what are you to do when you have a heating or AC unit down and don't have time to shop around to get it back up and running. Their maintenance agreements do nothing other that give you a small discount from my experience. Additionally, when they do their seasonal maintenance on the system you can count on one to three week following that you will have system issues that you will be charged for. I would recommend finding another company to maintain your heating and AC systems.

The technicians are respectful and professional and their response time is incredible.

We were very pleased with the work and advice of Richard Santer. We had been told the day before by the yearly examiner that our upstairs air conditioner compressor was not functioning, so we were delighted with Richard's discovery that it just needed freon.

Richard was very thorough in his check-up of both air conditioning units. He was professional and skilled. Thank you, Richard, for a job well done.

The Kennedys

As a Raleigh area Realtor, finding good and reliable vendors is paramount to providing excellent service to my clients. Boy did I hit the jackpot when I partnered with Airmakers for all of our clients' HVAC needs!! They are fast, reliable, courteous and reasonably priced. Not only do I use them for clients but also for my personal home. I wouldn't recommend anyone else! Thank you, Airmakers, for making me look like a ROCKSTAR!

Awesome, thorough, clean and friendly service. Ben, Eddie, John and Johnathan were extremely professional and very personable. We felt like we had family in our house instead of strangers. Are dogs loved them too!