Airmakers Heating & Cooling, LLC

System put in by AirMakers about 7 years ago. The system was never registered with Carrier so when we purchased the house and when the indoor blower motor stopped working of course it wasn't under the 10 year Carrier warranty.
It was discovered that they put the wrong wires in for a 8KW heater which could have over heated the unit and caught on fire.

Luckly, through a recommendation we found someone who knew what they were doing.

Richard Santer did our fall maintenance and was very compentent and professional. He has provided troubleshooting of our systems on several occations and we were pleased with his work. We have been AirMakers customers for over 20 years and have been satisfied with their work, which included installation of two new split-system units at our current home.

My HVAC unit was having an intermittent issue that was only affecting the first floor. After the unit would come on, no air was blowing through the vents. This was the case with the heat and a/c. Initially, I thought the thermostat was going bad, so I bought a new programmable one (since I had been thinking about getting one anyway), but that didn't solve the problem. I then called Airmakers, explained the issue to them and scheduled an appointment with them for the next day.

When the tech came out, I explained the issue to him again. He made some adjustments to the thermostat and eventually made his way to the attic to look at the unit. He went from the attic to the first-floor thermostat a couple of times, and after about 30 mins he said he fixed it. I go downstairs to check, and the air was blowing through the vents. He said the thermostat was programmed wrong. When I asked why it did the same thing with the old non-programmable thermostat, he said it had probably gone bad.

That visit cost me $143.18 (diagnostic, labor and taxes).

Just over 2 weeks pass and I'm having the same issue as before. I make another appointment with Airmakers, letting them know that the fix to the thermostat didn't work. It must have been intermittently working.

The same tech comes out and after doing some checks at the thermostat and in the attic, he says it's the damper. He tells me that the damper is $400, "and after everything" it's going to be over $500. I'm thinking "WHAATTT"!!! But if it needs one, it needs one. And I assumed that "after everything" meant labor costs. I told him to do it. The total came to $530.18.

I asked him why the part cost so much when it's nowhere near that price online. I was seeing prices from $86 to $182. The part he installed was $86 on Amazon (srv21760 replace hw damper motor). He didn't give a straight answer but mentioned something about labor being a part of it.

I didn't get to see the invoice on his tablet device he had me sign. But when I opened it up in my email (30 mins later) I realized that, that "after everything" statement meant adding a diagnostic fee of $89 (again). I should not have to pay a diagnostic fee again for a problem that wasn't fixed the first time. It was the same problem, just missed diagnosed the first time.

I called Airmakers to ask about the $400 price tag on an $86 part (had to leave a message). Joel called me back and in so many words said that there are other costs added into that price. I was so overwhelmed by that price that I forgot to ask about the 2nd diagnostic fee I paid. And the more I think about it, the initial $143.18 should be refunded.

530.18 + 143.18 = 673.36
for an $86 part.

Airmakers is the only company we trust for anything heating, air or even gas related. we have had several service calls to them. They are always honest and very helpful. I feel like they have a very personable staff. We feel safe with Airmakers!

This company installed my heat pump years ago and did a good job with a competitively bid job. I've had repairs done over the years by them and others. I had them do a service visit for a repair today. They charged me $197.77 for a heat pump contactor. I just found the identical OEM contactor that was replaced on the web for $22.99 on Amazon. The repair also charged $79 for an hour of labor. Now I don't begrudge someone a fair profit for parts nor a reasonable service wage for skilled labor, but excessive is excessive. You can't mark up a repair part 8.7X and still charge a hefty labor fee. I wont be going back to this company for repairs.

Airmakers has serviced our HVAC Equipment for 6 years. They are prompt, good with follow up and very professional.
Thanks for taking good care of us here at Executive's Cutting Edge.

We wouldn't have anyone else besides Airmakers! We have six systems and they keep them up and running smoothly. The technicians are friendly and respectful, always on time and go about the work quietly. Anthony is a dream come true!!!

This company ripped us off!!! We paid to have a zone system and AC put in. Months after installation we kept having to call them to come out to fix it because it wasn't working properly. Every person who came out told us the duct work wasnt done correctly. They came out several times and every time they said it was fixed. Come to find out 3 years later after it went out again. Our zone system was never hooked up! We paid to have a zone system and it was never hooked up! They never fixed it! This company Is the worst beware! Dont waist your money! Years later we are still having to pay for a system we paid thousand of dollars for. This company doesnt stand by their work! This isn't a honest company! They took advantage of us. We were customers hoping to find a honest company to do right by us. We are a family of 6 with not much money and this company stole from us! Very disappointed and will not let this go! I feel it is very unethical that someone will tell us they are fixing something and never do the job. They took my money saying they was completeing the job we requested. Honestly this has to be illegal. I will definitely look into how illegal it is I wanted to make sure I left a review to save someone else from the headache my family is experiencing right now!

UPDATE!!!!

I have called the company several times to come up some resolve and I keep getting the run around. I keep being told that David the one who handled the job will call me back. I have yet to hear back from him. I have confirmed information that what I paid for is not what I got. That is all around illegal to not give a customer what they paid for. I just cant believe that a company would take advantage of a customers in this manner. I will continue to update how this company handles this situation. I gave them the opportunity to resolve the issue and nothing has happened.

My AC recently went out with the threat of a 90+ degree day looming. I called the Airmakers at 8:30 am on a Saturday and they came out and repaired my unit by 10 am that morning! Great / Quick service.

We highly recommend Airmakers to all our clients. There level of service and expertise is unsurpassed. With all the services they offer there is no question as to who is the best HVAC company around.
Robert Witcraft,
Robert Witcraft Painting & Renovation