Airmakers Heating & Cooling, LLC

We called Airmakers for our property in Cary. They came on a weekend so they charged us an emergency rate. Made a repair. 2 days later, the same problem creeps back. They are recalled to repair, this time they make an additional repair, charge additional money and then we purchase a maintenance agreement. This time they find additional work that needs to be repaired, and yet and still they leave as if the unit is fully repaired. Now on to our third repair call, we call the office and try to speak to the tech manager, but we have to get on his schedule for next week. I am sorry but its like 20 degrees at night and our heat is only getting to 57 each night. I consider that an emergency, but when you are charging clients per call, I guess their is no need to be in a rush or selective about your work. I am starting to feel like we are dealing with shaddy mechanics that repair everything except for the real problem. Now we are told we need a new pressure switch, at about $800 in repair costs, not to mention time off from work, I could have purchased a new system with no worries. Beware of this company.

All we want is for them to say their first two analysis were incorrect and credit those repairs to fixing the still broken unit, or refund our money so we can purchase a new unit. At over $800 in repairs, plus numerous hours missed from work, I could well be on my way to having a new unit installed with a warranty.

Our HVAC was installed by Airmakers a number of years back and they did an outstanding job. Since then, we've maintained a service contract with them so that we can get our system checked quarterly. Their service personnel always do a great job for us. They are professional and polite, and I have every confidence in their skills.

AirMakers has been a trusted and reliable HVAC resource to my family for many years. I've confidently used them to upgrade my systems and service them year after year. I'm impressed with their professionalism and competitive pricing and regularly refer them to co-workers, friends and clients.

I have been doing business with AirMakers Heating and Air-Conditioning for five years. Everyone I have dealt with has been personable and professional. The service technicians are usually right on schedule. They do an excellent job inspecting the heat pump and have caught some small problems before they became BIG problems. I highly recommend AirMakers to others looking for a reliable, dependable company.

We inherited an annual contract with Airmakers when we purchased our home. I have been very pleased with their customer service when scheduling appointments. Their technicians always arrive on time and are polite and courteous. They explain suggested and/or needed repairs and do not pressure you to have optional items done. I am very satisfied with their work and would highly recommend them.

They came on a Friday to put a new system in at my house in Wake Forrest and we're unable to get it working by 4:30 pm, end of their business day. I reached out to my sales person, Ben Freeland,and he responded immediately with an update of the situation and said someone would come back out to finish the work. Mind you this is at 5:00 pm on a Friday night. He came and finished the install. Works great. Ben saved me almost $1500 over a Rheem brand AC unit by suggesting a Carrier unit. Best prices and best service in the triangle!

Used them in the past for scheduled HVAC replacement. No complaint.
This time HVAC is down. Called Emergency service last night. The engineer was too busy to come out but promised to put request forward to the office for appointment next day. Called the office this morning, no information was transferred. They took information again and told me that I will be notified when engineer will be dispatched. Called at noon to check and they told me I was scheduled for tomorrow. When reminding them of agreeing with engineer last night to postpone service to today, they told me engineer was not authorized to promise appointment. Manager apologized. ..........I am glad there are alternative providers that provide state of the art customer service....

We have had HVAC maintenance contracts with Airmakers since Spring 2009. Their service has always been excellent and courteous. When we make an appointment, they are very good about keeping to the scheduled time and keeping us informed. I recommend Airmakers to anyone who wants this type of service.

EVERY YEAR since we've been living in our home (11years), we've had issues with our HVAC system. We've called this company 2-3x each year to fix it. They come out but obviously don't fix the problem. We get charged for the visit, service and materials even though they didn't fix the issue. We're finally going to stop using Airmakers. We only used them as long as we did because my husband thought they knew what they were doing since the company installed the system. No more.

One star is not deserved, do not go with this company for any of your installs. As they lack all the essentials required to be labeled true professionals. If you value your home think twice their a great chance it will be damaged do to installer not knowing what their doing and/or not doing it well at all. I say this from personal experience. This company does not value its customers enough to provide satisfactory service, instead they rely on clauses and indemnifying statements written in the agreements written on the back of their forms. This company issues equipment that is not of excellent quality . As in my experience the units install crapped out several days after install. So as a warning do not waste your money at AirMakers Raleigh, or the Chapel Hill location. Carrier AC in my opinion is a good brand and should not have vendors/installers such as Airmakers soil that image. This company will cost you more money in repair work to you home then they are worth. To make sure other do not fall victim to this company I will post this message of every review board for this company I can find and renew that post every 7 -14 days. Professional own and fix and replace their mistakes sorry to say Airmakers Does not be warned and be wise.