DAC Services Heating & Air Conditioning

We’ve used DAC a number of times now, most recently for a full HVAC system replacement. They’ve never given us a reason to look elsewhere. Everyone we’ve worked with has been courteous, helpful, quick to answer questions, and the work done has been top notch. I have family who has worked in the HVAC industry for decades to use as a point of comparison and so I can vouch for their pricing as well as being both honest and competitive. Highly recommend.

After being referred by a friend, we have been thankful and satisfied customers for over 10 years. DAC has taken care of our home, rental and business spaces. We have found them to be professional, thorough, efficient and honest and are happy to recommend them every opportunity we get. I know there are many choices for HVAC services in Charlotte, but there is only 1 DAC. Highly recommended.

I have used DAC Services for the second time and I am thoroughly impressed with their professionalism and honesty. Last summer our AC developed a leak and competitors were quoting $4-5k for an immediate replacement and would not offer a recharge. DAC evaluated the issue and suggested recharging the system was sufficient to finish the NC summer and provided us time to save for system replacement.
Additionally, a faulty control board in our furnace was detected on their second service call to our home. Their prices for parts and labor are very fair and honest. They did not try to overcharge me like other local HVAC companies for the same service.

Like many when learning the ropes of new home ownership, I trusted the big names in the area only to be disappointed time and time again, always feeling cheated. Finally had enough and started digging until I found Domenic and DAC Services. Since then I've had repairs, an installation, and regular maintenance done and am ALWAYS impressed with the work they do, the time they spend explaining what;s happening and the promptness with which they arrive--no matter the situation or the time of day/week. These guys are the best. Next time you have an HVAC need or issue, do give DAC Services a call and give them an opportunity to impress--no doubt they will.

DAC is excellent, trustworthy, and knowledgeable. Shannon listened attentively, answered my questions, and expertly addressed all my concerns. Scott was friendly, smart, and professional. In the attic, Scott worked quickly and narrowed down the cause using his specialized tools and experience. Once outside, Scott confirmed his findings and explained it to me while showing the readings on his tools. I am a customer for life. When the day finally arrives, I will be buying my new HVAC unit from DAC and Scott. This is all you can ask for in an emergency. Someone that cares, responds quickly, knows what to do, is honest, and charges a fair price. Go ahead see for yourself. Call them today.

DAC Services came to fix my Carrier heat pump under warranty. One of the most professional companies I have dealt with and would not hesitate to recommend them to anyone. Friendly, helpful and super responsive.

Friendly phone call, scheduled within days. Amazing service technician Sean onsite went above and beyond. Highly recommend this company. This is the only company we will use for a/c and hearing.

I'm disappointed with my experience with DAC. We recently purchased and moved into a home where DAC had installed a new HVAC system 2 years prior. We've been having some issues balancing the heating in certain rooms so we decided to give DAC an opportunity to win our business servicing the equipment moving forward.

We were told a technician would arrive somewhere around "12:30 or 1." When we hadn't heard from anyone by 1:30pm, I called the office and was told we were on the schedule and the tech was on his way. The tech finally arrived at 3:40pm. He went in the attic and closed one damper and showed me where the other dampers were. As far as I know there was no additional inspection of my system other than turning it on. He was in my home for 20 minutes and left at 4pm. (I have his arrival and departure on my front door camera.)

2 days later, I received an invoice from DAC for over $162. The invoice showed the minimum charge was $115 for the first 45 minutes, but the tech added an additional half hour labor charge on top of that. When I called to inquire about this, I was told the tech had added "travel time." They agreed to drop the additional 30 minute charge and only charged me the minimum.

Unfortunately, the damage is done. Due to the poor communication about the arrival time I feel like I can't trust these guys to arrive when they say they will. I was told later they don't guarantee times for afternoon appointments. Add to that the high minimum charge and questionable explanation about the additional charge for "travel time", it's pretty unlikely I'll be calling DAC again.

Can’t say enough wonderful things about DAC. Very professional. Solid work. Very honest.

Had a contract with one of the big firms in Charlotte (appearing frequently in commercials). DAC fixed my system when others said it needs replacement and when I replaced all systems years later they delivered a top notch system at a much lower price what the „big one“ proposed. Good company, honest and they know what they do.