Bryant-Durham Services

Our power went out last night and as a result, the generator came on. The stove was making a strange sound, so I had to cut that breaker off. The AC Unit is on that same breaker. The next morning (Saturday), I called our electrician, Bryant Durham, and Dwayne came out determined the stove had quit working. So, he got it unhooked so we could cut the breaker on to use the AC Unit (90 degrees today). He also replaced a receptacle for us. Dwayne was very professional, efficient, knowledgeable, and provided the excellent customer service that we have consistently received over the years from this company (And on a weekend!). Thank you so much!

AC unit stopped cooling in the summer - Yikes! They scheduled me quickly and the tech, Andrew, fixed it quickly. He was great. Last fall they serviced my furnace and that was well done too. I'm signing up for preventive maintenance with them each fall and spring. Thank you so much!

I had Bryant-Durham install a Generac whole house generator. Chris and his crew were friendly, prompt and professional from beginning to end. It took them just a couple of days to perform the install and go over the system. They also continued working with me when I had issues related to the Amerigas folks not properly connecting my LP gas line to the generator which was resulting in incorrectly performing weekly self tests. They pointed out issues with the LP piping that needed to be addressed (as it took multiple county inspections and Amerigas visits to finally get the gas piping done correctly). I haven't had to use the system in the 2 months I've had it, but am ready. The Duke Employee discount on the system was an added bonus - as I will look toward them in future to perform my routine/repair on my HVAC system going forward as well.

Eric was very helpful in determining the issues with the A/C. He was professional and courteous, and completed the work in a timely fashion. Would recommend using their company when in need to ensure you're getting the best service from those who care about how the work gets done. We certainly appreciate the effort Eric made in remedying the issues we had.

I wanted to do a total update to the electrical service of an older home that I purchased. Bryant Durham provided excellent service from start to finish. Chris Wolfe came out to inspect the home, discuss my vision and gave me good feedback and a reasonable quote with options. He was very good at communicating and returning calls throughout the course of the project.

Electrician Demetrius Allen won my trust and I feel fortunate to have had such a skilled electrician who takes pride in his craft doing the work on my house. He was very thorough and knowledgeable and went the extra mile to make sure it was an excellent customer experience.

The office staff all did their part to make this a great experience as well. I had to be out of town and I was able to trust this team! Thank you Bryant Durham!

Another local HVAC company told me as a new customer they couldn't do anything for me until late next week. I called Bryant-Durham and they said they could send out a tech the same day. He arrived early, fixed the unit, cleaned it and checked the freon. He was polite and my house was cooling again within an hour. Really great service!

Called Bryant Services to help me figure out a handful of GFI outlets that suddenly stopped working. Dwayne was beyond kind, communicative, and knowledgeable throughout the whole process! I look forward to using Bryant again for future electrical needs.

Customer Gary W. Grant
I'm very impressed with how courteous and professional the people at Bryant-Durham Services are. From scheduling to servicing everyone makes the customer feel they're No. 1.
Trey, the service tech, thoroughly explained all the details concerning my generator when he was finished tuning it up in a personable manner. I highly recommend Bryant-Durham Services.

I recently arrived at my home in Durham to find that the air conditioning was not functioning. I called Bryant - Durham Services to schedule an appointment for repair. I was told that I would be put on the wait list since early June is a particularly high demand period. I agreed to be put on the wait list. I was called late that same evening to notify me that a cancellation had occurred. I took that appointment. The technician from Bryant-Durham made a courtesy call that next morning to make sure that I would be at the residence. The technician (Brad Davis) diagnosed the problem quickly, made the repair, and took the time to educate me about what I could do to "help" with the maintenance of my system. Brad was extraordinarily patient and courteous as he discussed what homeowners should do to maintain their systems. I was so impressed that I asked to be added to their regular service program.

Dwayne did everything I was promised. He called ahead of time and gave me a correct ETA. Although it was not rainy, because he had come from a job where he had to get dirty, he put on his slippers to make sure he didn’t track in dirt, and he neatly put away the remnants of the two ceiling lights he installed and took care to enable me to donate the lights he replaced. The new fixtures look great, and he worked carefully yet quickly and was both friendly and professional. Very good experience.