D.R. Jordan Plumbing Heating & Cooling

Over promised on scheduled arrival time. Issue was laundry drain backing up, slow drain. If they don't fix it, you don't pay.
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Friday had appointment with Matt for 3PM. By 4PM no show. Followed up with office. Job Matt was on took longer than expected. He lost track of time. Forgot to call. Reed came over at 5PM. Did initial Level I and Level II drain augering. Not successful. Took about an hour. Presented solution to cut out wall and install clean out tee. Making it a Level III service call. Rescheduled for Saturday at 10AM with Reed. He had a couple of quick calls that morning before then. No charge.
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Saturday morning, Reed called before 10AM and said he was running late. Matt was going to come over and do job. Matt arrived by 12 noon. We reviewed plan. Matt laid down ground covers from front door to laundry room and access. Did work. Got drain pipe cleaned out and flowing. Also cleaned drain in half bath that had slow draining sink. Cleaned up. Everything working fine. Took about 2-1/2 hours. We selected "Bronze" plan. 6 months warranty.
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Both technicians were cordial, professional, got job done, and made sure cleaned up before left.
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Fortunately, we could be flexible with our schedule.

Reid Jordan from DR Jordan plumbing promptly came out and quickly successfully dewinterized the irrigation system. When I started the irrigation system after he'd left one of the sprinkler heads in an area-3 zone was defective and blew off. I called him back and he said although he didn't work on sprinkler systems he'd come out and see if he could fix it without charge based on an on-the-spot exam. He showed up promptly and diagnosed the problem: a broken sprinkler head. He then gave me a number to call for irrigation service and replacement of the broken head. In summary, I can't even imagine how the service could have possibly been any better. He's definitely my Number-1 guy the next time I need plumbing service!

We had Reid come out to the house twice to work on some heating issues. He was extremely friendly, polite and knowledgeable. Reid went the extra mile that I am not sure other companies would do. He also explained what he was doing, why he was doing it and even showed me what he was doing.

Absolutely phenomenal. He's done many other jobs for me here and at my prior residence. He's my heat/air/plumber!0

I needed an immediate repair to a gas water heater so I called DR Jordan and they were able to repair the water heater within 24 hours and on the weekend. Reid was very professional. I will recommend DR Jordan to all my friends and family.

Reed has done a terrible job! Very sneaky, unethical and worse, a messy fella! We had to hire someone else to fix his mess!

Needed corrugated pipe from main gas line into home replaced. Had already cut away drywall to expose said pipe. Asked for an estimate and was told they would send someone. Tech called me on way said they would do estimate but if I chose not to use them would charge $79. As a first time customer I have no idea if they would have given me a fair estimate or not but a bit unreasonable to think I have to pay them if they come up with some ridiculous $$$ amount for repairs. Several other local co were happy to give free estimates and complete the work.

That said they were very polite & may do great work. Just wary of businesses that are unwilling to sell themselves on their services to develop a customer relationship.

Call D.R. Jordan if you want timely, professional, and affordable service! I had an issue with my HVAC and called D.R. Jordan. They came out same day, diagnosed and fixed the issue, and made sure I had a good understanding of what they did. Couldn't be happier! Their business card now hangs on my fridge!

We had our Water Heater Replaced. We got same day service.
Matthew was on time, Courteous and knowledgeable. He gave us all our options with out trying to up sale us. We would highly recommend D.R.Jordan.

Kelly was a huge help over the phone. After speaking with her we realized that I was being quoted way too high by another company. Matthew came to my house that same day and replaced my ancient water heater in a very quick and professional manner. I would absolutely use this company again.