Richair's team was very punctual and respectful. They arrived promptly at the scheduled time, and completed the job within the expected timeframe. Their courteous and friendly staff was easy to communicate with, to discuss my concerns. I had very good experience with Richair.
From sales to finance to the service technicians the team was very professional, clean and on time. I've been wanting to add a Mitsubishi Split Ductless system to my home for the longest and with their help, my dream has come true. Thanks Andy for ringing my bell.
I bought a ductless system and an extended warranty. I just had my first yearly service. They came and cleaned and serviced each of my units. The gentleman was very nice and efficient. Karen at the office is always there to answer my call and she always handles any issue with a smile in her voice. Phillip also has always tried hard to do well by his customers. Overall I am so far pleased with the service I have received from RichAir. They are a smaller company and they try to do right. That is a lot in the current environment we all live in. I would recommend this company to my friends and family. UODATE 2023: I had an issue with my system and RichAir sent out a technician today to evaluate the problem. The two techs that came were punctual, professional, courteous, thorough and knew their job. Hopefully we are on the path to a good resolution but I appreciate they manner in which this whole thing as been handled. Nice to see a company that still really cares about its customers.
What most impressed me was that when we had some issues, which will invariably happen on a job as big as mine, Rich Air was attentive and fixed those issues promptly. They also made sure I got good financing and received my rebates back in due course. Overall, and excellent outfit.
Richair gave me an excellent customer experience. They were quick to respond to my questions and requests. They did a nice job. They arrived when scheduled, and completed the work on time.
The experience with RichAir and the entire team was amazing. From the start when we met Phillip and Andrew for our initial meeting, and then when they planned out the installation, the installation team of Bernardo and Del, and the office staff. I can't say enough good things about them. Very professional, courteous, and responsive to every call and e-mail we sent. I would highly recommend this company for your Ductless split needs. Thank you RichAir Team!
I just want to say that Phillipe and Angel who came today were great.. the sort of employees any company would be proud to have and do anything to hold onto. They worked incredibly hard and diligently to find and solve the problem with our AC. We are disappointed that our system, only 2 years old, didn't work at the beginning of last summer and again this year, due to a leak. I am hopeful that this time, the leak has been found and fixed.
I recently had the pleasure of dealing with Andy at Richair. He was truly remarkable and I cannot help but share my excitement with all. From start to finish every aspect of my experience was nothing short of extraordinary .
The experience with Richair on our new Mitsubishi split system has been amazing. At the beginning we met with Jim who provided a very thorough walk through of our home and explained all the technical and financial aspects involved in setting up this system. The technicians who did the install were professional, fast and efficient. The office staff have been the kindest and most responsive team. The system is working beautifully and I highly recommend this team to anyone considering installing such an efficient, quiet and easy to use cooling and heating system.
I can’t say enough about Boris and his team at Richair, I had some issues with my system, which they were able to fix a part of it, and replace another section! Great work and more importantly Honest.
Pavel Zatitskii
Richair's team was very punctual and respectful. They arrived promptly at the scheduled time, and completed the job within the expected timeframe. Their courteous and friendly staff was easy to communicate with, to discuss my concerns. I had very good experience with Richair.
Conrad Cooke
From sales to finance to the service technicians the team was very professional, clean and on time. I've been wanting to add a Mitsubishi Split Ductless system to my home for the longest and with their help, my dream has come true. Thanks Andy for ringing my bell.
imairline2
I bought a ductless system and an extended warranty. I just had my first yearly service. They came and cleaned and serviced each of my units. The gentleman was very nice and efficient.
Karen at the office is always there to answer my call and she always handles any issue with a smile in her voice. Phillip also has always tried hard to do well by his customers. Overall I am so far pleased with the service I have received from RichAir. They are a smaller company and they try to do right. That is a lot in the current environment we all live in. I would recommend this company to my friends and family.
UODATE 2023:
I had an issue with my system and RichAir sent out a technician today to evaluate the problem. The two techs that came were punctual, professional, courteous, thorough and knew their job. Hopefully we are on the path to a good resolution but I appreciate they manner in which this whole thing as been handled. Nice to see a company that still really cares about its customers.
Joseph Schmidt
What most impressed me was that when we had some issues, which will invariably happen on a job as big as mine, Rich Air was attentive and fixed those issues promptly. They also made sure I got good financing and received my rebates back in due course. Overall, and excellent outfit.
Jesse. Slabaugh
Richair gave me an excellent customer experience. They were quick to respond to my questions and requests. They did a nice job. They arrived when scheduled, and completed the work on time.
Andrea Hursala
The experience with RichAir and the entire team was amazing. From the start when we met Phillip and Andrew for our initial meeting, and then when they planned out the installation, the installation team of Bernardo and Del, and the office staff. I can't say enough good things about them. Very professional, courteous, and responsive to every call and e-mail we sent. I would highly recommend this company for your Ductless split needs. Thank you RichAir Team!
Catherine Teale
I just want to say that Phillipe and Angel who came today were great.. the sort of employees any company would be proud to have and do anything to hold onto. They worked incredibly hard and diligently to find and solve the problem with our AC. We are disappointed that our system, only 2 years old, didn't work at the beginning of last summer and again this year, due to a leak. I am hopeful that this time, the leak has been found and fixed.
Victor Ostapinko
I recently had the pleasure of dealing with Andy at Richair. He was truly remarkable and I cannot help but share my excitement with all. From start to finish every aspect of my experience was nothing short of extraordinary .
natasha amott
The experience with Richair on our new Mitsubishi split system has been amazing. At the beginning we met with Jim who provided a very thorough walk through of our home and explained all the technical and financial aspects involved in setting up this system. The technicians who did the install were professional, fast and efficient. The office staff have been the kindest and most responsive team. The system is working beautifully and I highly recommend this team to anyone considering installing such an efficient, quiet and easy to use cooling and heating system.
Anthony Aceto
I can’t say enough about Boris and his team at Richair, I had some issues with my system, which they were able to fix a part of it, and replace another section! Great work and more importantly Honest.