Nor-West Services Corporation

Paid almost $2000 for a "brand-new" HVAC unit. On two occassions since buying it (less than 5 months) I've already had issues. The first instance was the unit wasn't cooling properly. A service call FIVE days after the call said there was "insulation blocking the condenser fan". Well, firstly, that's their fault... THEY'RE the one who installed the damn thing. Now, at a roasty day in NJ, it will take a whopping SEVEN days for them to take a look at my HVAC. These people are completely incompitent. I plan on going to our board member to black list them from this building. I will fully lobby our local HVAC sales/service company instead of them. What ever happened to customer service? If I was their brother, they'd be here in a jiffy. Instead, I'm a PAYING client that feels completely neglected by them. I am an active board member here and I plan to make my best efforts that Nor-(worst) never sells a unit here as long as I'm here.

Norwest is the BEST in the business!
The owner personally called me to thank me for my business and to ensure that everything was done to my satisfaction. Would use them again!

Rude on phone, came to my place and didn't even fix my AC unit, got hung up on a few times. Poor customer service, poor workmanship, just a poor business in general. There are other businesses that are nicer and do a better job.
DO NOT USE THIS COMPANY!!!!!

Made appointment for a normal servicing one week in advance. The company cancelled 3 hours before actual appointment. Be prepared to waste your personal time with this company.

Very satisfied with this company.
3 weeks from ordering the new unit till installation. On time. Installer professional and friendly.

I called NorWest and they came out right away. They figured out the problem with my AC quickly and it was fixed the same day. Very happy with their service!

Best A/C company in maspeth reliable , responsible and always nice 👍🏻 would highly recommend to anybody looking for A/C needs or repairs

The worst, forced to use them for the past 5 years and they scam every penny out of you.

worst company, they charged me for something that they shouldn't, technicians don't know what they're doing

Fast, honest and highly skilled