Nor-West Services Corporation

Im very happy that I went with Norwest! They were on time, professional, and quick! I had a couple of follow ups, and they responded promptly. I love my WiFi PTAC units!
Overall, it was a good experience!

I spent a great deal of time getting quotes to replace our 10+ year old PTAC units. NorWest was the lowest price by far! But even more important, before purchasing our IslandAire units, I had numerous conversations with Maureen about the units and she was extremely knowledgeable and very responsive. Our installers, Miguel and Javier, were true professionals and took the time to answer all our questions. Because of Miguel's expertise of the product and attention to detail, the installation was quick, clean, and efficient. From estimate to installation, the process was amazing and there were no surprises along the way. The units are performing as expected now with heat, and we look forward to a cool summer with more more efficient A/C units. Thanks NorWest!

Initially my experience was not good. I was promised an appointment for delivery and installation of a new PTAC for my Primary Bedroom today between 9am-1pm. When no one had arrived by 2pm, I called the company to ask if they’d be arriving soon. I was told that they had made a mistake and never put me on the schedule. I was very unhappy with the response at the time, and lack of solutions.
So after sweating it out all weekend, this morning's experience was completely different.
The techs arrived very promptly, calling when they were 10 minutes out. Once here, they worked incredibly fast and efficiently, while being really nice. In less than 20 minutes, I have my bedroom back, and happily chilled. They were absolutely wonderful and I am very happy with the final result.
As a final post script- and hour after the techs left- the owner of the company called me to apologize for what had happened and offered a complimentary annual service for my units before next summer, which I gratefully accepted.
So, although we started bumpy... we finished GREAT.
This is how a company stands by their successes and their challenges. I am very happy with how they've handled this, and recommend them highly.

I requested Nor-West for an evaluation and estimate to replace a failing PTAC unit with a newer model in my condo. Antonio and Javier from Nor-West were on time, very professional and efficient on the appointed date. They did everything in under an hour and was very methodical in the process, including testing, clean up and removal. I am pleased.

One of the Bedroom's AC went out. Unfortunately, manufacturer's warranty only covered seal parts, not exposed motor. I was recommended to Nor-West by IslandAire. First appointment on time, took AC unit with them. I was told I would get it between 1-2 weeks I got it on the 15th day. Second appointment also on time. Installed and working great. A bit pricey but I rather pay more and deal with professionals like Nor-West. I also got a year warranty. I will use them again and recommend them. Thanks Maureen and tech. Richard!

I had excellent experience with this company. From start to finish, Maureen and the team were efficient and professional. I promptly received the estimate in writing and the invoice after the work was done. The appointment time was respected and the two-member team completed the installation of a new unit in 15-20 minutes while answering all of my questions quickly and accurately. I also promptly received the information related to the warranty. All in all, it was a very positive experience. I highly recommend these guys!

I purchased a new unit from this company and updated a second one. From start to finish the service was excellent. Maureen Mullaney was knowledgeable and quick to respond to all my husband's technical questions and needs for the new unit and our follow up questions. The installation crew was headed by Miguel and you should definitely request him. He takes pride in doing his job correctly and making the customer happy. He is patient and spent a lot of extra time showing me how to use the system and ensure everything was working. I needed a "tweak" to the units and Miguel and his crew came a second time and they were punctual and so polite. Their pricing was very competitive and I do not think you could find better customer service in New York.

Excellent experience! After contacting NorWest, Maureen and David were extremely helpful, understanding, and responsive with our emails. Both the installers Richard and Miguel were amazing! They were very professional, quick, and flexible with the installation. They also showed me how to work the unit afterwards. Superb service that I would recommend to anyone

Outstanding company. At every step of the process, NorWest did everything right. These guys are real pros.

(1) Kudos to Maureen for her responsiveness and clear explanations. My AC units broke down in the middle of the COVID lockdown, so I looked online and contacted a few companies. NorWest (Maureen) was the first one to get back, had competitive pricing, and a reassuring attitude regarding COVID precautions. I did read the reviews online, found them encouraging (no reviewer credibly questioned the quality of these guys' work). Coincidentally, a neighbor in my building who had NorWest do work on her PTAC units in the past, spoke highly of them, so I decided to hire them. At first I wasn't sure whether I wanted to repair or replace my units, and I appreciated that Maureen didn't try to up-sell me, she just answered the questions I asked, with honesty and without being pushy. She gave me all the information I needed. Very professional.

(2) Great product. So I decided to replace my units (rather than repair), to avoid more hassle a year or two from now (given the age of my previous units). The Islandaire PTAC units NorWest installed for me are a nice upgrade vs my old units. They are much quieter, more modern, and just seem better built.

(3) Kudos to the guys who did the installation! They were friendly, professional, diligent. They just inspired trust as soon as they walked in. It's obvious these guys know what they are doing. They were fast but thorough, and did an excellent job, in less time than I had expected. They were very clean, too, no mess left behind. I am very impressed with these NorWest folks, their knowledge and dedication, and would hire them again in a heartbeat.

Everything went so smoothly, I had to pinch myself. I know from experience how frustrating it can be to deal with contractors in NYC... These guys clearly stand out. Thank you, Maureen; thank you, Norwest crew!

I can tell you that the driver of van 57192 MM is an aggressive driver and needs to slow down and recognize he's driving a rolling billboard. I'm sure that's no reflection on quality but just the same nonetheless.