Syracuse Energy Systems, Inc.

Tom Jean runs his company with integrity, and it shows in his team. Sue, in the office, is always so kind on the phone. And Pete just came to service my AC system and was friendly, polite, and professional. And when he was leaving, he knocked on the door and showed me that one of my front steps was loose, then offered to nail it down for me, because he didn't want anyone to trip! Exceptional customer service all the way around. Highly recommend.

Craig is professional and is able to quickly find the problem. Our AC was not blowing cold air and not cooling down the house temperature. He only checked two places and found out why it wasn't functioning, and answered my questions patiently. After the repair, the AC was finally back to work. I appreciate their work and would recommend Syracuse Energy Systems to others.

Professional installers. Courteous. They answered all my questions. They thoroughly cleaned up after they completed the installation. Bravo!

I finally turned my AC on for the first time over the last weekend and it wasn’t working right. I called them Monday morning and they squeezed me in that afternoon. Craig came out and looked at it and told me I needed to replace a part as it was leaking. They gave me the option of replacing the expensive part or the whole unit… it made more sense to replace unit as it was 15 plus years old. They set up the install for the following day and they showed up early!! The owner Tom and his service guy Craig both had it all installed in 4 hours and I can’t thank them enough!! Best customer service I’ve ever had!!!!

We had complete replacement of the furnace and included AC. They were on time, courteous and clean. We will have the chance to use the central air in the coming week. Even Sue at the office was pleasant, kind, and thankfully has a sense of humor.
Yes, we would recommend this company.

Craig did a great job making repairs on our furnace I receive a text message in advance when he was on his way and who is coming, he replaced two parts one he had on his truck and the other he had to run and get and was back in 30 minutes my furnace was back up and running in two hours. It is great to see a company that still has great customer service from Sue in the office Joel in sales Frank and Tom who did the install and Craig who did my service repairs, Thank you to you all.

Craig was quick and efficient! He diagnosed the problem and had equipment on hand to fix my AC unit right away. He was friendly and personable while also maintaining professionalism while he got the job done!

From the moment I called, the first person I spoke to got someone to come right out to find out what the problem was. Craig was able to dx the problem and it was determined I needed a new furnace which they ordered and the very next day Frank and David came and installed the new furnace. They were all polite and answered any and all questions I had. I will use them for all my heating and air conditioning maintenance. Good service, good quality, but most importantly Good People to deal with.

installed a new 10 ton Carrier unit on my roof at Nestico's Restaurant, did all new ductwork running to the basement air handler/ furnace unit. Just a terrific job with lots of hard work, knowledgeable techs, and great follow up to insure all working well going forward. Glad I was steered to them! My new team for AC/Heat for the future. Highly recommend

Craig was a true professional. He was diligent in determining what the issue was…calling the manufacturer and his company owner to dialog on the issues and potential solutions. He and his partner tested all the furnace outputs and determined the burners needed to be replaced. They ordered the burners from the manufacturer and when they come in they installed them and made adjustments to best operate in this area. They cleaned up all the debris and explained all they had done. Syracuse Energy Systems and Craig will be my recommended HVAC solution. THANK YOU.