A. Johnson Plumbing and Heating, Inc.

I had an appointment to have my furnace checked between noon & 2 pm and Mike A called to say he could come early. He was here within 10 minutes and he did everything he had to do to get my furnace working and he was finished in half an hour. My furnace is working great and I sure appreciate the heat and Mike

I requested a service visit. There was a defect in the heating system. He gave me to understand that he could not fix it, and that it would take a few hours to fix. And, that I would be charged a second call out fee. On top of the fix itself. I was quoted 3 possible fixes ranging from six to sixteen hundred depending on what was wrong, and that a new technician would be out in a few days. Called someone else, who charged 300, and fixed it in the time it took him to produce his estimate.

Sean was very knowledgeable and professional. I appreciate the information and recommendations he made, without trying to sell us something we didn't need. Our old AC isn't long for this world but when it goes we will definitely think of A Johnson.

Our tech is professional and courteous. He's reliable and the work he's done for us had been straightforward and excellent. Happy to know Sean is assigned to our home.

The A Johnson staff was very responsive, professional, and helpful in performing annual maintenance!

Dennis is AWESOME!!! Competent and polite! I can’t imagine ever using another plumber

Took care of faulty toilet. On time and Dennis was honest and great

The technician Bryan showed up on time and presented who he was. They also sent a text message to us with a picture of the technician for security purposes. I showed Bryan the problem I was having and he diagnosed the problem quickly and accurately and also explained how he came to his diagnosis then provided an estimate. I would definitely use them again.

Had them come out to give us a quote on replacing our current hot water tank or to replace it with a tankless as well as to fix an issue with our dryer vent. We had converted to a tankless in our previous house so we knew what it would cost going into it. They wanted $5,000 to replace our hot water tank (and expansion tank) or $7,500 to convert to a tankless. This is obviously multiples of what either one of those things should cost. He charged us $258 for his work on our dryer vent which isn't actual fixed, we still have the problem. We called another place and the price for the replacement tank (and expansion tank) were what they should actually be. So they basically charged us $258 to waste our time. I think the guy saw that we had a nice house and decided to take advantage of us by overcharging us.

UPDATE: Despite their reply to this review our concerns were not resolved. They called my wife because of the review and tried to talk her out of keeping it up. I told her to tell them we'd take it down if they refunded our money. They agreed but had all of these conditions such as providing them with an invoice from the new company we had come in to do the work. We're not jumping through hoops to get our money back. If they wanted to do the right thing they'd just send a check.

It's obvious that the only reason they're highly rated is because they call people who post bad reviews and try to persuade them otherwise. I actually believe that they have hired a company to manage their online presence because whomever my wife spoke with had no access to any information from our account or the authority to authorize the refund without getting approval and contacting her again at a later time.

Don't trust their reviews.

Technician showed up on time, very friendly and professional. observed all COVID guidelines. Quickly figured out issue between thermostat and furnace. Furnace is at end of lifespan, discussed my options and I chose to purchase a new furnace. It's an important home investment and I believe I am getting my money's worth. And I won't be worrying about my furnace breaking down in the middle of the upcoming winter!