R. McLagan, Inc.

An odd story of entitlement that spans five years, but I’ll be brief. Signed up for an energy audit in 2015. These are performed by independent companies but are funded by your tax dollars collected on your electric bill. This fact is important. R. McLagan, Inc. performed the audit of my house and received the going-rate compensation for the service. Ron McLagan was very thorough, respectful of my space and seemed knowledgeable. He impressed me as someone I could work with.

When the report came a few days later, it recommended $25,000 in work. Some of it made a lot of sense but other things seemed questionable, such as injecting cellulose between an upper floor and a 1970s dropped ceiling (which I would probably be removing anyway). Anyway, I didn’t want to spend $25,000 for the complete home overhaul, but I had questions on other parts of the estimate that I might want to do. I wrote an email to him and he never responded.

No worries. As any home owner would do, I worked on my house and did things as time and money allowed. I did a bathroom renovation, replaced the furnace with a hybrid gas and electric heat pump unit, etc.

Fast forward to 2021. After the furnace upgrade, I no longer needed the old cinder block chimney that rose through the gable peak of the small two-story house. The 2015 report had recommended an attic vent on that side of the house, and I thought R. McLagan, Inc. might be interested in this job which would entail removing the chimney, repairing the roof and installing a gable vent. I knew this wouldn’t come cheap, but I thought R. McLagan, Inc. would do a careful job. I wrote an email.

Well, the response I got blew my mind. I received a nasty note accusing me of stealing his ideas and employing others without consulting him! “We are not a handyman service,” McLagan wrote in part.

Ron and his crew did an excellent job with extensive air sealing and HVAC work at our house. Very knowledgeable and made sure to do the right work for our situation. They were prompt, and took the time to get things done right (they even found and fixed some problems that would have been part of the original construction). Would highly recommend.

Knowledgeable and attentive with help when needed. We are all effected by the supply chain hiccups lately, I know it weighs on my mind, Matt, Ron and the crew at R. McLagan, Inc are taking it in stride. Appreciate you sticking it out with me Matt and Ron !