Superior Co-Op HVAC Heating & Cooling - Mitsubishi Diamond Contractor Elite

We had the worst possible experience with this company. Bought 3 air filters for my business at full price, and ordered a $11,000 minisplit system for the lakehouse.They were very enthusiastic about bidding for the job, but not very good at providing a final product. They were supposed to install a minisplit system, but neglected two important issues, before convincing me to order a system. They failed to inspect the site and take accurate measurements, so as a result they could not install the system. My wife cancelled two days of work and meetings to make herself available for this installation. When they realized the screw up, they just walked away, taking no responsibility for their mistakes. Gerald is a nice guy, but Glenn is not to be trusted, and their technicians are incompetent. Look elswhere for professional HVAC or minsplit installations and maintenance

We were extremely happy with SCOOP. We had a very complicated job in an old rowhouse in Albany. It was not an easy job, but they made it easy for us. Gerald was willing to spend the time figuring out a path forward, and his staff were very professional and helpful. They did a very difficult job in excellent time and we are so happy with the results. Highly recommend.

I was skeptical at first because when I read the reviews of Superior Co-op I could hardly find a discouraging word. But they lived up to their gold-plated billing. Gerald came to the house just hours after my initial call to see about installing a Mitsubishi heat pump system. We had an estimate and references the next day (a Sunday) and about 10 days later a crew arrived to begin work.The job they did was meticulous and immaculate. They have obviously been drilled in a superior work ethic and first-class customer service. My only quibble is that Gerald on his initial visit missed the trouble posed by the propane tank outside our kitchen where our new HVAC compressors were supposed to go. There were some anxious moments about how to move the tank out the way, but everything worked out in the end. Gerald has since registered our equipment for the Mitsubishi warranty and applied for our state rebate.We are applying for a rebate from National Grid. I would recommend Superior Co-op without hesitation.

What a wonderful experience. Not only was my problem diagnosed quickly and efficiently, but the solution was administered with professionalism and a high degree of quality. I will definitely work with them again!

Had an old heat pump for the pool that was about 15 years old. It was completely busted and seemed to have a refrigerant leak. When they came over, they knew exactly what the problem was, and offered a new model which would run much more efficiently (works in the low 30s, instead of 50s like my last one). I originally had my pool guy ready to install it, but since it was so advanced, he didn't feel comfortable. Enter Superior co-op HVAC: they took on the job and ran all the cables and lines and even found out that a snake had slithered into the power coil and shorted out the whole system! I thought that was going to delay the repair/reinstall, but they were able to replace the power box as well on the same day. Pool heater is working and after one day, I'm already 6 degrees higher. Thank you guys so much.

We were looking to cool our 1500 sq. ft. Log Home in Lake Luzerne NY with a ductless system and contacted Gerald Davis at Superior Co_Op HVAC as one of (3) providers listed in our area as preferred by Mitsubishi Electric. Gerald was the first to call us back and set up time to come to the house the next day. It was very clear throughout the discussion of our requirements and the walkthrough that his knowledge of the product and his experience with heating and cooling in general was what we had hoped and there was no need to contact another provider for the job. He laid out everything we needed in very clear terms and, gave us a quote that was very reasonable and let us know he could start the work as soon as we were ready. The job required (2) outdoor units and (4) indoor and was completed in the expected timeframe (3 days) and very much to our satisfaction. Gerald and his assistant Brett, who was first day on job, were very pleasant to work with, left the site clean every day and worked very efficiently as a team, despite no previous experience together. We were left with a very clear understanding of the cooling/heating system they installed and how to operate it. In the end, we felt very confident we made the right decision choosing Gerald and SCOOP HVAC for our project and have decided to start an annual service contract with them for all our plumbing and heating maintenance. Highly recommend these guys for any projects in this space.

I first came in contact with Gerald Davis about 18 months ago when I was getting quotes from different resources for the Hyper heat pumps. There was no pressure from Gerald to sign a contract, he sincerely informed with the facts about the units and installation. One key point was not to make any holes through my log home. I knew once I decided to reduce my use of fossil fuel, I would sign on with Gerald. Well that happened just after the New Year, 2020; I have zoned my entire home. The team (Josh, who lead the team and the others) performed the work in the time projected by Gerald, there were no delays, when there were questions, Josh contacted me to discuss any matters and Gerald kept in contact with me. Gerald and his team were professional, proficient with the installation, knowledgeable, respective of my home by cleaning up and moving items out of my way when I returned home. Josh was creative with a solution with one challenge to connect a unit to the outside. Gerald and Josh completed a walk-thru with instructions how to optimally use this new heat source. My loft has a ceiling cassette which is perfect for that area. And they all were super friendly with my dog, Chip. Additionally, they addressed other unrelated minor repairs in my home. Overall, a positive experience. Thank you, Gerald, Josh and Team, for the exceptional customer service and technical expertise!
Paula Sawyer Easton, NY

Excellent work, excellent team, excellent, excellent, excellent. Cannot say enough good things about Superior Co-Op, about Gerald who knows his products inside out and uses them, his team, especially Glenn & Treavor. They were a pleasure to have in our home, their work was first rate, they cleaned up each day and they were a pleasure to have in our home. Each one knows the product inside out and can answer any questions you may have. So far our system is working like a dream....we are warm and cozy. Certainly have no complaints. We also purchased the Beyond Guardian Air from Gerald and could not be more pleased...Not only purifies surfaces and air but removes orders, VOCs and smoke...also kills viruses, bacteria, etc. on surfaces...We purchased it to protect us from Covid as it kills it within 7 hours on surfaces...That's made a big difference in the air quality in our home and a sense of freedom from fear..Gerald and his crew runs these units on all jobs they do to protect their clients and their homes...Put your faith in Gerald and his crew, you won't be sorry.

Gerald of Superior Co Op answered my call for service in a most friendly and courteous manner. When I described my a/c problems he responded very positively and knowledgeably. We discussed the situation I was experiencing. Within a few short days a two man team , Trever and Tom, showed at the house and did an outstanding job of finding and fixing my problems. I experienced excellent service from everyone involved and highly recommend Superior Co Op HVAC for your work.

We bought a Mitsubishi ductless heat pump system and water heater last fall from Superior Co-Op HVAC Heating & Cooling and it is the most comfortable and quiet system we have ever had. It cut our heating bill by more than half. The convenience of having central air is priceless. It is a great investment that pays for itself. Gerarld Davis and his crew are very professional, polite, and completed the work in a timely manner. They answered all questions about our system that we had. We have told lots of friends, co workers and family about this amazing system and the amazing service from Superior Co-Op HVAC Heating & Cooling. Thanks

Recently purchased 3 heating and cooling units from Superior. Gerald and his staff did a great job installing them. They were honest, efficient, courteous and fair. I highly recommend them. They also cleaned my pellet stove and did a through job. Very professional!