Superior Co-Op HVAC Heating & Cooling - Mitsubishi Diamond Contractor Elite

We had a great experience with the Scoop team. From the start with Rebecca on the estimates and early information to help us make a decision to the install team. Everyone was friendly and through and did a quality job. The installation was very well done.
While not the cheapest solution we are very happy with the result.

Superior Co-Op HVAC did an excellent job with the installation of my 3 ductless heat pumps and heat pump water heater. From the start the sales rep (Dan) took the extra time to work with me on finding a solution to both heat my house while staying within my budget.

Installation was professional, clean, and timely. The abundance of attention to detail and care taken was impressive. The crew took the time to walk me through both the usage of the product as well as all changes made to my home in the process. Lastly, they took extra time to guarantee that I was satisfied with the work done, answering any and all questions in the process.

Be forewarned that you may experience some sticker shock, but I do believe the quality of the Mitsubishi product as well as the quality of the work performed by SCOOP makes it a worthwhile investment.

With the inefficiencies of electric resistance heating and the unfortunate rise in home heating oil over the last year, I struggled to learn which alternative source of energy might be most cost-effective, exploring a host of options available to me. Finally settling on heat pump technology, I drew from a list of installers that National Grid had assembled, businesses that work directly with NYS rebates, minimizing the personal burden of paperwork filing.

From this list, I examined several offerings, landing on Superior Co-Op HVAC. I quickly learned to look no further. Not only did they provide Mitsubishi, manufacturer of the highest quality systems in the industry, but their business model emphasizing integrity and attention to customer and community, won me over. I am also a business owner, and from our inception in 1973, people have been the priority. Sure, we are here to make money, but the atmosphere we create in the process is of the greatest measurable value.

I began with a mini split installation in the corporate office, attached to our home. The installation was a challenging one in that the structure was built in 1840, with two additions over the years. This meant that running the power would prove problematic. We settled on the placement of the exterior heat pump and interior wall mount, hoping for a clear line of sight to run the electric. This proved far too complicated given the crawl space under that area of the home. The Superior Co-Op HVAC techs did what they could to minimize the appearance of an alternative outdoor conduit. But, in the end, I just couldn’t live with the results.

I have to say, these guys are the most understanding and accommodating team you can hope to work with. After exploring a number of differing options, we settled on one that eliminated what I knew would eventually feel to me like an eyesore. They made the extra trip, put in the extra work, and made this customer appreciative and 100% satisfied!

Who did I work with? Austin in sales and consulting is an absolutely stand-up-guy, one any boss would want on his team. Glen was lead on overall management and troubleshooting. You could not ask for a more knowledgeable and considerate contributor to decision making. Trevor, Cliff, and a number of others, the names of whom unfortunately escape me now, were the most polite and diligent installers. You want these guys on your job. I briefly met owner, Gerry Davis, along the way. But honestly, watch the promo video on the company website. You will know Gerry, you will know why his company works, and you will know why they are poised to capture major market share in heat pump installation in the areas they service. View the video, every impression is family, and in my book, that cultivation of cohesive character and competence is paramount when you are talking business.

Ahhh… but am I saving? Is this technology as efficient as advertised? Yes, and Yes! It has only been several months, but they have been very cold months and Mitsubishi has risen to the challenge drawing heat out of sometimes subzero exterior air and warming my office at a significant savings over every season I can recall.

I decided on Mitsubishi because of their reputation for patented quality. I came to Superior Co-Op HVAC because they seemed competent, genuine, and state of the art. I will stay with Superior Co-Op HVAC because they have met every one of those criteria. I cannot recommend them more highly.

Just had my house converted to Mitsubishi cold climate heat pump multi-head minisplit HVAC system. The installation went smoothly, the installers were efficient and respectful of our home. The company was professional and easy to deal with.

I had mini splits installed for my garage and the living space above the garage. Superior Co-Op was fantastic. My uncle had his system installed by Superior Co-Op and recommended them. Absolutely no complaints. They made sure we were on the same page through the whole process. If you're considering doing mini splits definitely check them out as the NYS rebates are good and Superior takes care of it.

Superior HVAC designed, quoted and installed a whole house heating/cooling ductless system. The design and quoting process was professional and timely, pricing fell within the middle of three quotes from multiple contractors. Why I decided to go with Superior was the brand (Mitsubishi) and the fact that they did a proper heat loss study to ensure the home will be heated, they also rolled rebates into the bottom line. The gentleman that installed the system were professional and neat, it did take a week and a half to complete the install due to snow storms, so this was not the companies fault.

If I could give 4.5 stars, I would. The only reason I am giving 4 stars is due to some issues with the units themselves. This might not fall directly on Superior, but they were issues none the less. Two of the outdoor compressors had open technical issues (firmware did not work correctly), the system still worked, however created loud noises during heating cycles. This was a known issue that we found out after the install was complete (a Mitsubishi rep came 2.5 weeks after install to perform firmware update). Just after the firmware was updated, the main compressor for the 3 largest rooms in our home had an error code, turned out that the power board stopped working. Superior's service team did clear their schedule to correct this and will be installing a new part shortly.

Overall, if you are looking for a market priced system with a service team that backs their product, look no further then Superior.

Superior Co-Op sent a sales rep to our house (Matthew) to help explain what we were getting and the costs involved. We felt the cost was higher than we anticipated. After some more research we signed with them.
From start to finish we were extremely pleased with the word done. We had 6 ductless units installed to heat and cool our entire house. Installation was done by people who paid attention to all details. They were clean, polite, and all work was completed in a timely manner.
No only have I been recommending the products but I have recommended Superior Co-Op in Cambridge NY specifically.

Superior Co-Op HVAC did an excellent job installing my 5 ceiling ductless heat pump units. Dan the sales rep, Glen the supervisor, and Josh and Donovan the installers were very professional.
It was a 3 day project in which they were on time in the morning and worked hard all day and cleaned any mess before the left at the end of the day. They did everything I wanted and answered all questions I had.
Waited for one cold month to post this review and the heating worked great, anticipating that the air conditioning works as well this summer.
I would recommend this company to anyone interested in the mini split system.

Nothing but positives for this company. Owner Gerald Davis meticulously surveyed our home and took extra time to explain in layman's terms how a mini-split system works, and offered recommendations for the best Mitsubishi system for our home. Estimate was reasonable and he even secured for us a generous rebate from National Grid. Josh and Trevor installed the system in under two days, working diligently despite humid weather conditions and having to run up and down two flights of stairs. Upon completion, they carefully explained how to operate and maintain the system. They were punctual and friendly. It was a pleasure to work with professional contractors who genuinely care about customer satisfaction. I would highly recommend Superior COOP-HVAC.

When I made the decision to build a house near Copake, NY a key criteria was that it would be all electric. For me that meant not using a conventional gas or oil furnace for heating. I had done a lot of research about mini-split systems and it was clear that current efficiency levels were such that even in cold NE winters, they worked well. So I started looking for HVAC companies and came across Superior Co-op. They offer Mitsubishi products which I believe are the best on the market, they came out and did a very thorough assessment of my requirements, and their proposal fit my budget. They also offered low/zero interest financing. Installation was delayed due to the supply chain problems but when the materials did come in the install went flawlessly. The technicians came out, knew what they were doing, went through everything in great detail, and finished early. Very satisfied with Superior, their staff, and their products.