Superior Co-Op HVAC Heating & Cooling - Mitsubishi Diamond Contractor Elite

Pricey, but they install the best units on the market...you get what you pay for. In terms of the service/install provided, the only thing to say is "top shelf."

Starts with Sales...great people taking the time to help design a system that meets your needs. Very patient with every question we threw at them. Worked patiently through financing options.

Now to Install....aside from being very friendly, very knowledgable about the product they're installing, and very considerate, there is an attentional to detail (almost "craftsman level") that we've rarely encountered.

I could not recommend these folks more highly.

10 second review: A+ company, will recommend to friends and family.

Long review: We live in a historic home built before electricity or plumbing was available, much less HVAC. It was always our dream to have AC installed. This summer after spending so much time at home (thanks Covid!) we finally got serious and asked three of the ‘big’ HVAC companies in the capital area to quote us. One after another they came and said traditional AC would not be possible because of our limited attic and basement space, oh and split systems ‘they don’t work all that well, not enough power...’. Not one to take a No for an answer we did more of our own research and found people all over the world use split systems so why not us!? Research indicated Mitsubishi was the best, we found Superior Co-Op on their diamond installer list and gave them a call.
Gerald David, the founder of the company actually answered the phone! He made an appointment to come out and see our ‘impossible job’. To our delight he has decades of experience and actually offered us more than one option for how the heat pumps could be installed! The quote process was transparent, he uses a app and did it on site. He took the time to explain how the systems work, environmental benefits and even met us on his day off at his office so we could see and hear the actual units at work. (Side note, his office/showroom is great, worth the drive to see all the options.). After that meeting the decision was made. We called and said Yes, Gerald gave us an install date a few weeks out. Anyone who has done any house project knows how no contractor gives a date, let alone keeps it. Two days before the date we received an email confirming the appointment for the install!! Glen and Trevor arrived right on time and got to work, even bringing a whole house air filter for any dust created, side benefit it also filters corona virus! Our install was a little complicated but over the course of the two planned days Gerald and the rest of his team exceed our expectations. The work was done efficiently, everything was cleaned up and we are thrilled with our new system. They even took the time to explain how to use the remote.
We now are looking forward to the first oppressively hot and humid day next summer so we can give it a workout! In the meantime we can use the heat setting to delay firing up our big gas furnace until the real cold sets in.
Again, many thanks for making our impossible dream true!

We are very satisfied with this business from start to finish. They made a plan for heating our home with Mitsubishi heat pumps, a very professional installation team worked at our home, finished in 5 days. They were easy to work with, and did an excellent job teaching us how to operate the system. We would highly recommend them.

I dealt mostly with Mathew and Glen. Mathew came out and designed the system I needed. He did an excellent job. Glen and his crew installed the units. I was very impressed with their work. They were knowledgeable and respectful to my family members. Did an excellent job. Glen worked with me a lot to understand how these units worked. I would recommend this company.

We used Superior Co-Op to design and install a new heat pump system for our house. Becky worked with us on the design -- she was always very responsive and helpful in answering all of our questions throughout the process. I really appreciated that she let us take our time with making our decision. The installation went smoothly and we couldn't be happier with the final product!

It has been an absolute pleasure working with this company during the installation of my hyper heat pump system. And now we are enjoying the performance of our new system keeping us all cozy. I would highly recommend them.

Absolutely top notch team. Professional beyond all expectations, upfront and honest. The quality and detail of the work was impeccable. I have used them in both commercial and residential installations.

We used SCOOP HVAC for our new Mitsubishi heat pump heating and cooling system. They were a pleasure to deal with and started by evaluating our needs, returning to discuss the plan and review their quote. The installers, Josh and Tom, were very professional and knowledgeable. Old homes always present a problem, but they were very diligent and found the best solutions while keeping us informed as the work progressed. Matt, the salesman and Glen, the service manager were all terrific. We’re very happy we used SCOOP and would not hesitate to recommend them.

These are the folks you're looking for.

I wanted green and energy efficient options for my HVAC and water heating needs. I knew heat pumps and hybrid water heaters were leading those spaces, but without real experience it is hard to know what to do.

In all interactions they have been calm, courteous, and professional, and they have done so whether it's over email, the phone, or in person. These folks talked me through the type of equipment, where the heat pumps and mini-splits would likely be set up, and other such concerns.

The work they did on-site was also a great experience. It was done quietly and with respect towards myself and the home. They kept the place clean and always cleaned up perfectly at the end of each day. If the workers had questions for me or needed to tell me anything, they did so with politeness. On top of that, the quality of work seems good and quick. They beat their time and cost estimate for the install, which was an added bonus!

What really sets them apart is their handling of an equipment issue. The water heater needed replaced after the initial install due to a issue with the product itself (not an install issue). They handled the warranty replacement conversations with the manufacturer and got everything covered for a reinstall. This is worth its weight in gold! We all know how big corporations do everything they can to not honor agreements such as warranties, but having Scoop HVAC handle it all was an immense relief.

Use these guys. Ask them your questions and get their advice. I think you'll be happy with them.

Very professional and expert installation. Glen, Austin and Gerald were all great. Installed 3 Mitsubishi Mini-Splits (so far- we need the upstairs done) in a 200 year old house. Installers were amazing, even went into crawl space to run some pipes. Amazingly clean work. Transformed a hard to heat using very noisy old school A/C window/and portable units, into a super quiet comfortable house. Rooms that had very heat are now usable! And the downstairs is COLD. They also came back to repair a few duct covers that were cracked by branches falling. EXCELLENT company to work with. We had some real crazy AC quotes and they were the absolute best. Will use them again.