R & R Heating & Air Conditioning

Last summer I hired R&R to come fix my mini split system that wasn't blowing cold air. They decided they needed to do a full leak check, and recharge the system which was $1,300. They did that repair and the unit began blowing cold air, however one of the mini split heads was making a bizarre whistling noise and one of the indoor heads froze. I called them back and they sent another technician who told me he didn't know what was going on. Soon after that happened, I turned them off for the summer because I was very frustrated with them. This year, I turned them back on and the system is magically out of refrigerant again. I was told they would not come back to repair because I was out of the 90 day warranty window, and that they have no record of a 2nd technician ever coming out. I understand that I should have just called them back repeatedly in the 90 day window until it was fixed, that was my mistake. But it doesn't feel good to have to rely on a warranty in the first place, or to end up arguing with a manager about what even happened in the first place. I don't recommend. I am in the same place I started in, but they are +$1,300.

I called the day my water heater went out. Jesse came to look at it and I needed a new one. They made special arrangements to install a new one that same day. I’m very grateful to Jesse and the other associate who helped him. They did an awesome job at the agreed upon price. I have used them for years and this kind of customer service is why.

Reckless driver from this company almost caused several car accidents driving down Tramway and Paseo Del Norte on Tuesday at 11:15 am. Swerving in and out of lanes like a madman and leaving inches between themself and the vehicle in front of them while stopped at red lights. Do better

Bought a new furnace they were half a day late getting to my house in bid removal of old furnace was part of the price it is still hear worker left my house very fast have fast to get the business just dont fallow through had appointment for supervisor to come again he can't keep an appointment we had

R&R Services is a great company! They do great work. Their employees are professional & friendly. We are very satisfied with the work they have done for us. They installed a new furnace & did some adjustments to our water heater. My husband; I definitely recommend R&R Services!

I recently had an emergency with my heater / furnace where I had no heat in my home. My furnace stopped operating and needless to say, we were "freezing".

I decided to call R&R heating and air conditioning in Albuquerque to assess what the problem was. I had used them on a prior occasion and was very satisfied.
They arrived within a reasonable period of time. The technician they sent was a gentleman by the name of
"CHRIS".
He was very sensitive to our need and started working on the furnace immediately.
He diagnosed the problem quickly
and fixed it with immediate dispatch.

I want to personally compliment R&R for employing such professional technicians who know what they are doing.
When the job is done, they leave you with a feeling of confidence and professionalism.

I highly recommend them and will definitely use them again in the future... I suggest you seriously consider R&R when you have heating or air conditioning problems... You can't get do any better. They are truly the best !

Mike Santullo
Albuquerque, New Mexico

R & R Plumbing replaced a hot water heater in my basement for me last week, did a great job, which passed inspection by the city with no problems this morning. The plumbing team were prompt, courteous, and clearly knew their business.

The reason that I only give them four stars is that they came back the next day to check out some of the duct-work because there were holes in it, and they weren't sure whether or not a lot of duct-replacement work would be necessary. Happily, it was just that small section, which took literally ten minutes to replace -- and then they presented me with a bill for $148 for that little job: 2 men, 10 minutes. These were the same guys who'd told me that if the inspector demanded that they insulate the new duct work, it would take half an hour and cost $55.

So no discounted rate for a follow-up visit for me, apparently, presumably because I hadn't asked for that beforehand. I paid, but I called R & R to protest the size of that second bill. The man I spoke to was, I think, the owner, and he was rude and uncooperative: "Would you like it better if they'd taken an hour?" is NOT a customer-friendly response to "$148 for ten minutes' work seems very high" I was angry enough to come here and post about it, and I'm still angry. That's no way to run a service business!

In fairness, though, the plumbers themselves were prompt, responsive, and did good work. I would recommend nailing down the price for any follow-up work on the spot before having them come back to (as in this case) do a small bit of work to complete the job. And when you call to speak to them, ask for Corey, their usual phone person. She's as friendly and professional to work with as the tech guys.

Scheduled an appointment for 5/23/16 to have my swamp cooler serviced / turned on also wanted estimate on refrigerated air....to make a long story short...took time off off work R&R was a no show, no call. I called and they asked to reschedule for the following day..didnt work for me...I called another company - they met me in about 30 minutes - converted the swamp cooler over and provided an estimate for refrigerated air...which we will be changing to. I was very pleased.
Will no longer be using R&R for our home and our rental...have had too many issues over time.

Chris and his partner installed a new AC unit on my home. They were very respectful and dependable. They did a super job, will be calling them for future jobs and we also highly recommend them.

The furnace at my house stopped working. I called R&R and Tony was very friendly and helpful. A technician was at my house right at the time he said. He checked my furnace and found a small gas leak along with a bad motor. The tech Chris gave me an estimate to repair the leak that was very fair. The job was done and now my furnace works GREAT.Thank you very much R&R. You now have a customer for life.