Tom Rostron Co., Inc.

The project manager, John Fels was extremely professional and knowledgeable. We discussed the scope of the project and he provided several options and provided immediate quotes. When it came time for the installation Rich, Christian and Garett were very professional and clearly experienced. They worked hard for three days is tight conditions to install the Daikin Fit system furnace, a/c, water heater, electronic dampers and thermostats. On day one the heating was even throughout the house which had never been the situation before. The installers were very neat, covered everything with tarps and left everything as clean as possible at the end of each day. I have dealt with many contractors in the past and have never had such a stress-free experience. I would recommend Rostron Professional Home Services to anyone.

Highly recommend! I have been a Rostron customer for about 10 years now and have the maintenance agreement. Steve B. showed up on time, was very professional and extremely friendly. I was having a problem with my heating system and after through diagnostics, he was able to find the problem and offer several different options to solve the problem. Once a solution was selected, the repair was completed and everything is running fine.

I had a big problem, summer was coming and my AC had not survived the winter. Josh, sales re from Tom Rostron arrived on time to give me a through review of my options for the needed total replacement of my HVAC system. He was professional and thorough. He patiently explained the mysteries and advantages of a heat pump addition and fortunately the equipment provider had a promotional rebate which we were able to take advantage of. Finally we were able to get approval for a 60 month payment plan for the new system. He committed to an installation team within the next ten days. Sure enough, on June 2, promptly on time at 8am the caravan of the team of Josh and the installation team of Sean and Christian arrived with 3 spotless vehicles. Their task was the removal and replacement of the air handler which lived in the attic above the 2nd floor and the condenser which lived outside the house. I couldn't imagine how they were going to be able to do all this work in one day. Sean took on the attic and began the dissembling of the large air handler while Christian took on the removal and replacement of the outside condenser unit. Unfortunately it was a bit overgrown around the condenser, but Christian came with rake, shovel and bucket and left the area looking much better than he found it.
Meanwhile Sean is in the attic working in high temperature since unfortunately for him it was a beautiful sunny day. Amazingly during the morning large pieces of the air handler began appearing in the driveway. Not sure how he pulled that off. When the job was done Sean gave me a tour of the new air handler and explained the location of the various components we included in the system. Finally Sean guided me through a tour of the web based app and wall thermostat system which makes the system operation a breeze. Their entire pathway into the house and up the carpeted steps were covered with thick Rostron blankets to protect the flooring. When they left the house was spotless, still not sure how Sean and Christian pulled that job off in one day. They were both very pleasant and professional. After they left around 4pm with all the debris from the job I received a call from Josh checking on how I felt about how the job went. Needless to say I was very satisfied with the how the job was completed and thrilled to have such a quality HVAC system up and running. I recommend Tom Roston and his team without reservation.

Set up for seasonal cleaning with Rostron and lucky for us Joe was our technician. Joe arrived on time, was friendly and knowledgeable, answered my many questions, solved my minor problem and was respectful of my property. Give him a raise, promotion, bonus and free lunch !!

The rebrand is a fantastic! The Rostron Gives Back campaign is awesome. They support families in need and local veterans. TR & Jim G have done a great job with the rebrand. The new logo is sweet! Can’t wait to use them moving forward!

What an awesome company. They are professional on time and very caring. They did a fantastic job with our heating system.
All the men are very knowledgeable.
We highly recommend this company to anyone that needs work done.

I have used Rostrom's services for more than 20 years in various properties, and I've never been disappointe with their services. Last week's visit was no exception,
and their service man, Ryan Jagusch, was extremely informative,
professional, and competent.....AND the problems were resolved!
Thank you for always being there for us. C. Foley

Had a new HVAC system installed by Tom Rostron 9 years ago and it has been running without issue until recently when the blower motor burned out. Could have also been the board, but they couldn't confirm that before replacing the motor and testing. Luckily the motor was covered under a 10 year warranty so that component was gratis. Labor cost to replace the motor ended up being roughly $730/hr. Everyone I interacted with was very pleasant, punctual and professional.

I want to sincerely thank the Tom
Rostron team for a superb, timely, neat and professional recent installation of my 2 new FIT systems for our home. The workers Shawn, Rich and Christian were all very polite and accommodating of my unique requests for the large addition we are doing to our home. These new FIT systems are everything they said they would be and more. Quiet and comfortable. I love the app and how easy it is to monitor when we are away.
Thank you and I normally don’t take any time to post reviews but I do read them all the time. I thought this was worthy of a review so others would be able to benefit from this professional company.

Tech Ryan was in contact w us when he was on the way and arrived on time. That’s very much appreciated. He was thorough, knowledgeable, and explained what he was planning to do. He made suggestions of what we could do to make our system safer which we very much appreciated.