Very accomodating and punctual when it comes to scheduling installation of my HVAC system. Fast and reliable and very professional. I will use them again and highly recommended. Great job.
Pro Energy Solutions, literally, has DONE IT, AGAIN & AGAIN!! Not ONLY did the last Super Stars, i.e. John, Bill, Ms. Galina, and other Technicians, CONTINUE being a CLASS ACT! Now, I want to acknowledge Christopher the Technician who came by today & explained EXACTLY what was the PROBLEM and how the PROBLEM will be HANDLED TODAY, & it was! Last but not least I want to shout out Mike Z. who kept me in the LOOP at every STEP of the Way! Tito, Technician get Honorable Mention for initially Trouble Shooting the Problem and relayed it to the rest of the TEAM! This is my third YEAR owning my NEW HVAC SYSTEM and STILL, I can not be more Satisfied with the highly PROFESSIONALISM and COURTESY in which Pro Energy Solutions CONTINUALLY Projects. Pro Energy Solutions continue to be the LEADER in this HVAC Profession and I am so GLAD I chose to do BUSINESS with them. The Secretaries are AWESOME!! They ALWAYS project High levels of Courtesies & Professionalism! They relay all messages regarding matters of MUTUAL concerns in a timely manner and forward to the appropriate staff member. As a result, Pro Energy Solutions continue COMMITMENT to EXCELLENCE! I continue to recommend my neighbors in which one purchased a HUGE NEW HVAC System and still TODAY he is totally Satisfied. John, Mike, & the REST of the TEAM, Thank You " for another Job Done WELL and in a timely manner and will CONTINUE making MORE referrals to Pro Energy Solutions in the future.. Sincerely, Mac
I had recently went through Home Depot to have a multi zone mini split system installed and to have my radiators and pipes removed. Dealing with this contractor has been a painful nightmare. I have been having a lot of issues with getting services render. Every step of the way there has been issues unfortunately now to a point that it's causing me to have to take extra days off from work costing me a financial hardship due to the miscommunication on the contractors behalf. I'm going to list all of the issues that have occurred below.
1. When it came for me to pay off the installation, I had to go to two different stores on two different days due to the quote not being sent over.
2. The equipment arrived over a the estimated installation date. Which costed me to have to purchase additional space heaters to warm my home until they finally set a installation date.
3. I was given an installation date and then I was called 2 hours after the estimated arrival time for the installation that the installation was being rescheduled for the next day which was 11/23. Unfortunately I had to call out of work for today due to the installation being a 2 day installation. I had also paid to have my radiators and pipes removed and no one has even arrived to remove them at my house. At first the techs were informed that they weren't to remove them until they reread the quote and seen I had requested and pay for the service already. Now today I'm being informed I will have to call out of work again on Friday due to a someone being scheduled to come on Friday if they can't send one today.
4. I have called the office every single time I had a question or an issue and all the rep. Saids is I'm going to call you back and never calls. Then when I follow up in a few hours due to the lack of response she becomes upset and states they will call me back .
I would highly recommend to look for another contractor. I was very close to demanding a refund . I paid roughly 17k for the services and equipment and I have been mistreated and now I'm having to lose money due to me having to call off from work purchasing space heaters due to the lack of service Not to mention the original quote changed from what I was originally told but since I had to go through this contractor for Home Depot to provide me with my warranties I been sticking it out thinking it couldn’t get worse but it has every step of the way.
Everyone I spoke to, and had the pleasure to meet within the company was professional and very knowledgeable. Starting with a great estimate, and providing a competitive and a very reasonable price for replacing my old AC. Once paperwork was signed, they were able to install the system two days later. They did a great job installing the system. I had issues that night, as the temperature in the house would not go below 70. I called Bill in the morning, and within 20 minutes i had an appointment for later in the day to come look at the system. They were able to fix the issue, which had nothing to do with the AC installed. There was an issue with not enough air reaching my furnace, which caused ice to accumulate within the coil and furnace itself. They came up with a very creative solution, and within a couple of hours the system was back up and running and cooling the house very quickly. I even received a call later that night from Bill, to make sure everything went smoothly and that the system works. Thank you very much! Highly recommend their services!
They were great. Responsive and professional. They installed my AC in a much more timely manner than anyone else and at a better price point than anyone I quoted. Their tech got stung by some bees underground during installation and then it poured rain on them. They kept grinding and got as much done as they could snd came back promptly the next day. They delivered above and beyond for our family. Thank you to your team there
Very bad experience, they sold me a Service for cleaning and when they came to the apartment did not provide the service, they needed another crew and the promotion sold to me did not included the service that they told me in the first place that they were going to provide, very disappointed 😞
I’ve been up Pro Energy customer since 2015. Since that time they have unclogged frozen pipes under my driveway. Replaced two of my AC units and a HVAC handler. After having them repair my boiler many times I finally had them replace it in 2019.The reason I am at Pro Energy customer is for the professional work they do and the respect they show from my home when working.
Replaced complete HVAC system in a timely and professional manner. Also did follow up when I had a question/situation with replacing filter. Outstanding customer service.
Emmanuel Mabini
Very accomodating and punctual when it comes to scheduling installation of my HVAC system. Fast and reliable and very professional. I will use them again and highly recommended. Great job.
E Mac
Pro Energy Solutions, literally, has DONE IT, AGAIN & AGAIN!! Not ONLY did the last Super Stars, i.e. John, Bill, Ms. Galina, and other Technicians, CONTINUE being a CLASS ACT! Now, I want to acknowledge Christopher the Technician who came by today & explained EXACTLY what was the PROBLEM and how the PROBLEM will be HANDLED TODAY, & it was! Last but not least I want to shout out Mike Z. who kept me in the LOOP at every STEP of the Way! Tito, Technician get Honorable Mention for initially Trouble Shooting the Problem and relayed it to the rest of the TEAM! This is my third YEAR owning my NEW HVAC SYSTEM and STILL, I can not be more Satisfied with the highly PROFESSIONALISM and COURTESY in which Pro Energy Solutions CONTINUALLY Projects. Pro Energy Solutions continue to be the LEADER in this HVAC Profession and I am so GLAD I chose to do BUSINESS with them. The Secretaries are AWESOME!! They ALWAYS project High levels of Courtesies & Professionalism! They relay
all messages regarding matters of MUTUAL concerns in a timely manner and forward to the appropriate staff member. As a result, Pro Energy Solutions continue COMMITMENT to EXCELLENCE! I continue to recommend my neighbors in which one purchased a HUGE NEW HVAC System and still TODAY he is totally Satisfied. John, Mike, & the REST of the TEAM, Thank You " for another Job Done WELL and in a timely manner and will CONTINUE making MORE referrals to Pro Energy Solutions in the future.. Sincerely, Mac
Noel O
I had recently went through Home Depot to have a multi zone mini split system installed and to have my radiators and pipes removed. Dealing with this contractor has been a painful nightmare. I have been having a lot of issues with getting services render. Every step of the way there has been issues unfortunately now to a point that it's causing me to have to take extra days off from work costing me a financial hardship due to the miscommunication on the contractors behalf. I'm going to list all of the issues that have occurred below.
1. When it came for me to pay off the installation, I had to go to two different stores on two different days due to the quote not being sent over.
2. The equipment arrived over a the estimated installation date. Which costed me to have to purchase additional space heaters to warm my home until they finally set a installation date.
3. I was given an installation date and then I was called 2 hours after the estimated arrival time for the installation that the installation was being rescheduled for the next day which was 11/23. Unfortunately I had to call out of work for today due to the installation being a 2 day installation. I had also paid to have my radiators and pipes removed and no one has even arrived to remove them at my house. At first the techs were informed that they weren't to remove them until they reread the quote and seen I had requested and pay for the service already. Now today I'm being informed I will have to call out of work again on Friday due to a someone being scheduled to come on Friday if they can't send one today.
4. I have called the office every single time I had a question or an issue and all the rep. Saids is I'm going to call you back and never calls. Then when I follow up in a few hours due to the lack of response she becomes upset and states they will call me back .
I would highly recommend to look for another contractor. I was very close to demanding a refund . I paid roughly 17k for the services and equipment and I have been mistreated and now I'm having to lose money due to me having to call off from work purchasing space heaters due to the lack of service
Not to mention the original quote changed from what I was originally told but since I had to go through this contractor for Home Depot to provide me with my warranties I been sticking it out thinking it couldn’t get worse but it has every step of the way.
S G
Everyone I spoke to, and had the pleasure to meet within the company was professional and very knowledgeable. Starting with a great estimate, and providing a competitive and a very reasonable price for replacing my old AC. Once paperwork was signed, they were able to install the system two days later. They did a great job installing the system. I had issues that night, as the temperature in the house would not go below 70. I called Bill in the morning, and within 20 minutes i had an appointment for later in the day to come look at the system. They were able to fix the issue, which had nothing to do with the AC installed. There was an issue with not enough air reaching my furnace, which caused ice to accumulate within the coil and furnace itself. They came up with a very creative solution, and within a couple of hours the system was back up and running and cooling the house very quickly. I even received a call later that night from Bill, to make sure everything went smoothly and that the system works. Thank you very much! Highly recommend their services!
David Brooks
The installation was great - professional, clean and efficient. The price was excellent and the team knew how to navigate the potential incentives.
Steve Kelly
They were great. Responsive and professional. They installed my AC in a much more timely manner than anyone else and at a better price point than anyone I quoted. Their tech got stung by some bees underground during installation and then it poured rain on them. They kept grinding and got as much done as they could snd came back promptly the next day. They delivered above and beyond for our family. Thank you to your team there
Ghassan Mamlouk
Great experience. Text on the day, arrive as planned, professional, polite, and friendly.
Daniel Lamboy
Very bad experience, they sold me a Service for cleaning and when they came to the apartment did not provide the service, they needed another crew and the promotion sold to me did not included the service that they told me in the first place that they were going to provide, very disappointed 😞
Terry Teague
I’ve been up Pro Energy customer since 2015. Since that time they have unclogged frozen pipes under my driveway. Replaced two of my AC units and a HVAC handler. After having them repair my boiler many times I finally had them replace it in 2019.The reason I am at Pro Energy customer is for the professional work they do and the respect they show from my home when working.
Tracey Sanders-Mayo
Replaced complete HVAC system in a timely and professional manner. Also did follow up when I had a question/situation with replacing filter. Outstanding customer service.