D & K Heating & Air Conditioning

*Edit 6/16/22 - UPDATE - It has been 4 weeks. I posted this same review on various sites - Yelp, Facebook, BBB, Angi, etc... I have not received a phone call from this company and if by some chance they called, I have zero voicemails from D&K. No one from the company has even replied to this review. Again this is my experience, but it reinforces my original review, this company does not care.

** Original Review **
I called this past Monday to set up a technician visit. I spoke with Kathy and said someone would be out on Wednesday or Thursday also it could be sooner as crews were working quickly.

I received a call from Kathy on Wednesday (today) morning stating that the first available time would now be the following Tuesday. She stated there has been an influx of maintenance/warranty customers and they are priority.

So this company gave me a day when they would be out, a few days later changed it to almost a week later, and essentially told me that other people are more important than me.

Very frustrating when my AC is not working, now I have wasted a few days and find a new company to work with.

This is just my experience with one person. I cannot speak to how the work of this company is. However my experience is this company does not honor their commitments and value other people over me.

D&K replaced our old Goodman HVAC system with a new Carrier system. Their prices were reasonable and came under several other local companies. Install was quick and comprehensive, highly recommend for any HVAC needs.

A highly recommended heating and air conditioning company in Omaha Nebraska. Recommended by other professionals in the trade. I would only work with a couple of companies and DK is one of them. Just my opinion.

Joe E with D and K Heating and Air Conditioning came out to our house today to inspect a possibly damaged pipe on the roof. He was thorough and took the time to explain to us what we were concerned with. He also picked up my crying 7 month as I made him a bottle. Talk about sweet and genuine! We were very happy with his suggestion for repairs and will be sure to use them again in the future! Thanks Joe!

Great experience with this company! Our AC went out late in the day and they make arrangements to get someone out the same day. We thought for sure that the entire system was shot (it’s 18 years old). Within 10 minutes, they found the problem (a short in a wire) and fixed it! Super nice to work with also. Great prices and more reasonable than expected.

D&K Heating is an excellent option if you are looking to replace or upgrade your existing HVAC systems. Joe Ellenberger provided us with a great sales experience from the initial quote, installation, and service after the sale. Additionally, their service techs are honest, professional, and extremely knowledgeable. Highly recommend this company for all HVAC needs.

Very appreciative of D and K for the after hours service call regarding our furnace. I had a pleasant experience from the start, with Lisa on the phone and Jeff the technician. Lisa worked quickly to let Jeff know our problem and Jeff was at our house that same evening. Jeff was a very nice guy and explained everything clearly. He had a good attitude even though he was on his twelfth hour of work for that day! I will recommend them to others.

I was having some AC trouble and called about 5 companies to get quotes on a new unit. D&K was the only one of the five to offer to try to fix/ put a bandaid on my unit until the install date (my house was 87 degrees inside and the weather had no break in site). They also offered to do it at no cost as I was buying a new unit from them to be installed later. The person I worked with, Joe Ellenberger was amazing. We were thinking the unit just needed some more freon and it would be a quick bandaid, but he actually found something else that wasn't working. He still worked to get my unit back up and running and gave me excellent service in the process. I was referred to D&K by a friend who received excellent service, and I will be referring them to my peers as well. Joe has been excellent.

Everything started out ok it's when and how i plan to pay to have whatever needed installed.
I have policy to replace A/C. When i called the guy that came out and gave me estimate that the insurance company sent over a form to them to complete is when things went downhill. The guy on phone said he fill out but he has seen insurance companies refuse to pay or they try to only pay certain parts etc. (Not exact words but close). He completed and sent form back to me. I sent insurance company. Well the guy from insurance needs to clarify couple responses on form. The insurance has called and D&k to speak with the guy whom gave me estimate but he has not returned any messages. I even called spoke with lady i believe receptionist and explained to her i need him to call insurance guy back. I was told he was sick but since other guy was on vacation the guy that came out still was receiving and responding to messages but he has not returned call to insurance guy.
It has been 95+ degrees in my house. Have kids with asthma. I believe because i filed a claim instead of applying for monthly payment and comment made by d&k tech made about insurance company many times will no pay for full system is reason the insurance guy has not received call back.

If you have the full amount to pay or can and willing to do monthly payments yes call them but if you have policy for coverage don't bother.

Now i have to go through the whole process again and have another company come out and give me an estimate. Good thing summer is about over.

Great company. They have very good customer service and support. Did a great job installing our new HVAC system and we're very fair priced.