SERVPRO of Western O'Fallon/Wentzville

The folks at ServPro WOW are committed to helping you and providing quality work. Brett helped connect me with Greg, the owner, who guided me through a nasty mold problem. Greg was very good about accommodating my schedule and taking the time to assess the situation before recommending a course of action. There were some aspects of our problem that he was not able to help with, but he was great about sending me to a quality guy who could. I would highly recommend them!

Greg and Chris were great when I had to have some work done recently. They showed up quickly, had the initial cleanup done within a couple hours, and were excellent to work with until the job was complete. Very professional, prompt, and dependable!

Servpro did my duct cleaning in my new but very old home!! The ducts where horrible so bad filled with dirt and dust. They are so clean now. I was amazed!! They did a great job!! I was very very pleased! Thank you Greg and Joann Young and ur Servpro crew!

Had a rehab that turned into a disaster area from all the different contractors. Servpro came to my rescue and had it spotless the very next day. Everyone you talk to at Servpro is knowledgeable, super friendly, and most of all trustworthy.

Owners (Joanne and Greg) are an exceptional and professional team. Nothing gets in the way of the service they promise, and you can guarantee that they will go above and beyond for your cleaning and restoration needs. We had a oven that (embarrassed to admit) had not been cleaned in a VERY long time. I thought it was ruined. Joanne and her team were able to handle it with no problem. It was no hassle and I immediately recommended them to my mom who had a mold problem in her basement. They were in there immediately and able to make her home good as new. I was so thankful to them to be stress free witht his process. Thank you ServPro of Western Ofallon and Wentzville!!

We woke up to a partially flooded basement due to an issue with our sump pump. We called Woodard first who stated it would be a few days before they could come out. We called ServPro next and they were out within the hour. They were professional and got the job done. I wouldn't hesitate to use them again.

Have never had to use Servrpo before. Had a horrible experience with Sears service technician this morning and after he left, I was forced to call another company to figure out why my dryer wouldnt dry clothes. Within 5 minutes, Chris not only diagnosed the problem but also had it fixed. So not only do they clean up your house after a fire or flood, but they are also masters at cleaning up after inept service companies who take their money and run without fixing a thing! Cannot thank Chris and Servpro enough and will recommend them to everyone who is ever looking for their services! 5 Star Service!!!

Servpro did a wonderful job and were very easy to work with. All the staff that we came in contact with were exceptional and made the cleanup process of our water damage a less painful experience.

I had an appointment for 10 am and no one showed even after having a conversation with the gentleman after making the appointment and getting his cell phone number. I called at 25 after and he had no recollection of an appointment. Then when trying to reschedule he just wanted me to send a picture of the issue so he could diagnose the issue from a picture that several other companies had concerns about the complexity of the issue. I'd give them no stars but that wasn't an option. I took off work so I could meet with ServPro and they failed me epicall. Now I'm out money and my time. Wouldn't recommend them to anyone.

Had an unusual odor issue at our home, could not figure it out. I called Greg and explained the situation and he came over within 30 mins and checked it out at no cost to me. Hopefully I do not need him for any issues in the future but would call him right away if I did.