SERVPRO of Western O'Fallon/Wentzville

Servpro was hired to do a very expensive hazard cleaning over multiple days. They broke several things, painted on tv cords and tossed their rollers outside on the steps with paint permanently on them now. There were cigarette butts and black rubber gloves and soda cans left outside. They lit one of our personal candles and left it burning overnight! They then proceeded to deny it was them, but it was a hazard cleaning so no one was allowed to be in there but them until it was safe from their ozone treatment. They left a bathroom window open during a thunderstorm and left bags of potentially hazardous waste and cleaning rags in the middle of the living room in black trash bags that weren’t sealed or labeled. Their service was also incomplete for over a week until asked twice to come back and finish the job. Overall, the job was done as basic as it could be and lots of mess and stress was left behind. I do not recommend this team. Sweet as pie to get your business, but afterwards very unprofessional.

Lindsay and her team did an amazing job, had a main drain back up and flood downstairs and bathroom and laundry room area and called them and servpro came out immediately and looked at everything got what needed to be taken out and ripped up and made sure to check in daily while it was drying out top notch team highly recommend them to anyone they did a great job

We had a hidden water pipe leak that damaged our master bath, bedroom and downstairs. We called Servpro at a recommendation of a family member. Lindsey was our rep. Lindsey and her team did a quick demo and their team rebuilt everything back better than before the leak. I would recommend them to anyone in need. They are top notch and handled everything including dealing with our insurance and that really took a lot of stress off of us. You can Lindsey really cares about people and doing a great job. She really went above and beyond to get us back better than before. Thanks to Greg, Lindsey and you entire team.

I cannot say enough amazing things about Servpro of O’Fallon and specifically Lindsay L!! As a single mom it was awesome to work with her! I was devastated when I had a leak on my upper level that damaged 3 floors! Lindsay came fast and worked so hard but mostly she helped calm me down since I was a total wreck! I was about to put my house on the market and I felt like my dreams were being crushed. Lindsay kept me calm, explained everything, worked fast and got all my drying and repairs done ASAP! You can tell she honestly cares and wants to help you as much as possible! It was such a breath of fresh air to meet someone so efficient at their job and who really cares about their customers. My water damage was dried, fixed beautifully, and my home sold for top price! Thank you Lindsay from the bottom of my heart!

Servpro, Greg and his staff were amazing. I called at 1130 on a Friday night and they were out within 12 hours. They did a great job on the water clean up and ensuring my basement was dry and cleaned up. They followed up everyday and were consistently in contact. They worked seamlessly with my insurance carrier and I had no worries. I was truly impressed with their professionalism and concern on restoring my flooded basement. I would recommend them and will use them again if my sump pump goes out.

Just a couple months back we had a terrible Monday morning sight! Water from our sump pump was literally fountaining in our basement. We urgently needed someone to come remediate the water damage. Greg and his team came out quickly and promptly got to work.

Our basement had just been finished the prior fall so seeing 70% of the freshly laid flooring being ripped up was traumatic. Greg and team were professional and compassionate to our situation. They worked with us and often around us (we both work from home, from the basement, the grossly water damaged basement). They left no board unturned to ensure they found the full extent of the damage so there would be no surprises later.

Afterwards, they worked with me to ensure full compensation from my insurance company and were flexible while I awaited my insurance checks to come in so I could, in turn, pay ServPro for the wonderful work they did.

For reconstruction, they recommended a phenomenal team that did a 5 day day in just two days, again professional and flexible.

I now type this from my basement office. I can't recommend them highly enough because, looking around, ServPro truly lived up to their promise: Like it never even happened.

I highly recommend this Company...They came out immediately after we called and started work on our basement...Do not hesitate to call this Company, they are very professional..

Had a great experience with the guys from Servpro after our kitchen flooded. They were at our house within a couple hours and started the remediation on our hard wood floors and in the drywall in the basement. Very professional and friendly staff. Got the job done quickly and dried everything out. The water damage was very minimal due to their prompt service. Would definitely recommend!

The Servpro staff were super nice and very professional. They showed up at our home each day as promised. We are very grateful for their service and would recommend them to anyone.

Had a basement flood last weekend of January. Greg and his team did a great job working with my insurance company and helping make things right again. They were over handling business within 2 hours. Very professional! Thank you.