Perfection Heating & Air Conditioning

Dave did a great job with installing a humidifier onto my furnace in a tight space. He’s also great with pets!

Jordan and his team are all very friendly, knowledgeable, and professional. So far they have replaced 3 large heaters in our warehouse and repaired a pain in the rear boiler that was on the fritz for months before I found them. We are now cozy in our offices and couldn't be happier. The owner was so impressed with their service that he had me call them to service other tenants of the building we occupy. As a small business ourselves we really enjoy partnering with other local, small businesses and this was definitely a great find for us. Thanks again you guys.

Thank you for a job well done! Jamie the Technician was on time, professional and did a great job installing our new furnace. Would highly recommended Perfection Heating & Air Conditioning for all your Heating and AC needs!

Technician David O. came to check our furnace, as we were having problems with it. He insisted that we needed to purchase a new one immediately and even called to order a new one. I told him that my husband and I wanted to get a second opinion instead. He became visibly upset and continuously told me that our furnace was not safe. He took forever to gather his items before leaving our home and stayed outside in his vehicle for at least twenty minutes before finally leaving. We did get a second opinion from Metro Heating and Cooling and found that our furnace had been severely misdiagnosed and that a new furnace was not needed at all. We had no more problems with it, either, as it only required a simple part that solved the issue. If we had listened to him, we would have been out of a lot of money due to unnecessarily purchasing a new furnace.

Perfection Heating & Air Conditioning handled everything professionally from the estimate and all the way through the installation and completion of the project. I felt well informed about what was going into the project after the initial estimate, which ultimately led me to accepting the bid. I would absolutely recommend going with Perfection for your HVAC needs.

**RIPOFF** **DISHONEST**
I was lied to by the service technician, who was shady.

When I called the company and inquired on pricing, the lady who took the call informed me that the cost would be $100 for a service call, and they don't charge by the hour, so this fee would cover everything. She also stated I would be informed of any additional charges when/if repairs would be necessary.

After the technician simply popped out and popped in a fuse (which I had already bought myself), he gave me a bill for almost $200. I told him what the person who took my call stated would be the price, and he became slightly agitated, saying, "Yeah, but that's not including repairs. We'll be lucky to break even on this service call." $200 for a half hour, especially when I'd been informed otherwise, is a scam. I have filed a Better Business Bureau claim for bait and switch tactics. This company is NOT BBB accommodated either, and there was another complaint on file.

I advise everyone reading this review to STAY AWAY from Perfection Heating & Air Conditioning.

Perfection Heating & Air Conditioning was there when we needed them. They arrived within 30 minutes of our call late on a Saturday and quickly diagnosed the problem. Ray was very professional and he even took the time to show me exactly what the problem was on Saturday. Although they were unable to find the part late on a Saturday night Ray made a trip back to our home and provided us with many space heaters to get us comfortably through until Monday. Steve found the parts that we needed on Monday and it was fixed by early afternoon. Steve also took the time to show us exactly what the problem was and explained what probably lead to the broken parts. Considering they came out twice on a Saturday and then again on a Monday for service we were very pleased with their pricing. I'd recommend Perfection Heating & Air Conditioning to anyone with confidence, and although I hope it's a long, long time til I have to call again, it will be the only call I have to make.

Very upfront with cost, and stuck to quote even though it took multiple trips to repair, then returned to them when a replacement was needed. The office staff and installers worked together so that all expectations were accurate and were delivered upon. 100% recommended this company.

I am a general contractor and I own a water and fire damage restoration company. I have used Perfection Heating & Air Conditioning for many years and I have always been satisfied with their work. They are fairly priced, honest, and they do a good job.

My wife and I woke up cold yesterday morning - it was 5 degrees outside. The house was cool and didn't seem to be warming up. Then we looked and saw that our thermostat was blank andt here was no flame burning in the furnace. I called the company who installed the furnace 13 years ago, but they couldn't come in until after hours. We couldn't wait that long. I found Perfection Heating & Air Conditioning on Yelp as a Bryant dealer and called. They could be at our house in one hour. Steve, the owner, happened to be the person who came. He couldn't believe what he found. He was able to set up an emergency start, but indicated that would only keep the furnace running for a short period of time. He wouldn't leave the house until my wife went and purchased a carbon monoxide kit. His crew, Jim and Mike, came today just after 7 a.m. and installed the correct size furnace. Steve even came back to see how things were going. Steve looked at the heat exchanger and showed me where it burnt itself up and was melting inside because of the incorrect original installation. Steve and the others have never seen a furnace do this before. We can go to bed tonight with no worries about waking up to no heat or being carbon monoxide poisoned.