McQuillan Home Services LLC.

I have an older home with radiator heat. McQuillan put in an attic air conditioner and installed ductwork that ran through the closets. After years of struggling with window units, I now have central air. I could not have been happier with Shawn and his team. Every single person on that team knew their stuff, went above and beyond for courtesy, and helped complete the entire project in just a few days. Although it was a big project, the results are fantastic. Even the grates on the ceiling blend in with the style of the house, which is why I decided against mini-splits. From start to finish, my experience with McQuillan was great, and I would recommend them to anyone.

We had 2 regular round bowl toilets replaced with comfort height, elongated toilets. The support staff were excellent in communicating when to expect the plumbing technician. Mike was on time and very courteous and professional. He gave me several different price options and I chose to go with their toilets of choice rather than purchase on my own at Menards. He was able to get them from their distribution point and installed that day and when he was finished everything was neat and tidy and someone was here within minutes to take the old toilets away. I would definitely use McQuillan Bros. Again for future plumbing needs.

Update to previous review:

After some persistent work (calling, leaving messages, and breaking through the customer service departments "screening out" process) we were able to talk with a manager and work through the issues we had. McQuillan's sent a new crew to our home and they were professional and nice to work with. The quality of the "re-do" work met our expectations. We were also able to come up with fair compensation for the poor experience the first time around. I greatly appreciate that the company took care of the issues promptly after we spoke on the phone.

We hired McQuillan’s to look at an outdoor gas line that ran from our meter to our pool heater. This line was exposed when we removed a floating deck. They promptly came out and evaluated the line. I was told it was not safe and should be abandoned. They quoted $6400 to run an approximately 100’ line.

We worked with McQuillan’s a year ago to clean up a gas line that our pool company deemed “unsafe”. They installed a new line in our house that serviced our gas fireplace, installed a manifold in our basement and they installed a new pool heater. Our experience last summer was excellent. They did the work they said they would do. They were professional, provided excellent communication, followed up on open items relating to the job and were great to work with.

We chose McQuillan’s again based on our previous experience.

This was a mistake. The installation team came on Thursday May 25th, left sloppy work and has not returned a phone call since the 25th. We have no idea if the job has been inspected. They wrapped copper wire around our pool plumbing and filter in such a way that we won’t be able to service them in the future. They bolted wire to the side of our house when it could have been tucked under the siding. They left an exposed conduit sticking out from under our porch where it should have been in a trench. McQuillan’s said the new gas line would run into the pool shed underground (so we could pour the patio over it) and I have a line sticking out the side of the pool shed.

The customer service department is very empathetic and kind. However, nobody will follow up with us. We knew we were paying top dollar for McQuillan’s and were willing to do it based on their professionalism on our previous job. I will never recommend or use McQuillan’s again based on this experience. We are very disappointed and frustrated that we paid top dollar for shoddy work. I feel taken advantage of by Cyrus (my estimator) and McQuillan Brother's.

Aaron did a great job walking me through and explaining my options for the work I wanted to get done. He's courteous, knowledgeable, and was patient in answering all of my questions. He repaired a water line running to my refrigerator and I'm very satisfied with the job that he's done. I would definitely recommend McQuillan!

Edit - Update: Just had McQuillan and their tech Aaron come out to do another fix that I needed today (June 26, 2023), unrelated to the previous work. He did an awesome job. I'm extremely satisfied with the work that he did. Thanks for answering all my questions!

I'm extremely grateful for Mike's commitment & professional manner in helping THE CUSTOMER. Asking what my needs were & giving options to ponder. All in all I'm very pleased with my choice at choosing McQuillan Home Services & the craftsmanship of there employees is incredible. I will forever recommend MIKE & McQuillan Home Services to everyone I know.
I believe in the old saying "You get what you pay for"
Forever grateful,
Thomas & Susan McQuiston

Caleb was a wonderful technician. Very thorough and respectful. He helped walk me through everything and made me feel confident in what was going on. He taught me so much and walked me through each step to feel secure in understanding my system. He also advised about their maintenance plan for preventative annual care. I feel secure in knowing that someone will be looking at everything I don’t understand to help prevent issues if possible. Caleb did a FANTASTIC job.

Had my prior central air unit blow out. Made many appointments for quotes. McQuillan was by far the fastest to respond and able to set an appointment the next day. Tyler was excellent. Did a full review and clearly went over options. There was no pressure to buy and simply allowed me to choose the option best for me. The cost was higher than expected, but the time and service mattered in this instance. Plus, the work was able to be done very timely. Within 4 days of the initial call my new unit was installed. The techs were friendly, communication was great via updates on arrival and expected timeframe. There were only a few issues. I also had a leaking pipe on the furnace where there was a noticeable gas smell. This was meant to be corrected while they installed the AC unit. I inquired when the work was reviewed if it had been fixed as it did not appear to have been. It was verbally confirmed it was fixed, but the issue was actually worse, and the smell more pronounced the next morning. Had to call the gas company and they have now red-tagged the furnace until repair. There was also some incorrect information shared about the warranty which caused me some concern.
Tyler was excellent on returning a call about this and clarifying the miscommunication. The unit itself has some slight damage on a side where the inside metal fins appear to have been bunched or damaged.
All I interacted with in the process have been very professional, personable, and friendly. If not for the few issues it would have been a 5-star experience.
I would still connect with them for future needs and services.
Thank you.

We recently hired McQuillan’s to bury an exterior gas line. We decided to hire them because we previously had a positive experience. Previously the communication was good and they workmanship professional. Unfortunately this time around was an absolute disappointment.

We reached out to McQuillan’s and Cyrus was assigned as our estimator. We explained we needed a gas line buried so a concrete patio could be put down. The line needed to go across the house and under a 3-season porch. Cyrus assured the work would be done to support the patio project and would be inspected.

The work that was performed is C work. The conduit under the porch sticks out and will block the concrete work. The stub up into the pool room is on the wrong side of the building. The copper is inconsistently posted to the house in a half haphazard manner. And the gas manifold has been moved such that no work can be done on the pool equipment.

The most frustrating part is we have called McQuillan’s repeatedly since the install with no effective response. We can’t even get an update on whether the work has been inspected.

Over the past two years we have spent over $20,000 with McQuillans on different projects. Despite that we can’t get Cyrus or anyone from McQuillan’s to call us and have a conversation about our concerns and/or the status of our project.

I don’t like writing reviews like this but I feel it is important for other potential customers to understand our experience. I previously have recommended McQuillan’s but no longer.

I was told the plumber would be ready to discuss water softeners and salt free alternative options from a variety of manufacturers. When they arrived they only pushed for the sole brand of equipment McQuillan chooses to carry. Then came the quote. Nearly $1700 dollars just to install and dispose of the old equipment if I choose to supply my own softener. My house is <10 years old there is nothing complex or cumbersome about my plumbing setup. So we are talking about a couple hours of labor for $1700. That is unacceptable. I recommend finding a trusted local plumber.

New tank-less hot water system installed the day after the quote. The turnaround on this job was quicker than anticipated. Everyone was professional, responsible and efficient.
UPDATE: I'm reducing from 5 to 3 (maybe should be lower) as they offer a Home Care Club for discounts and "free" service tied to the $12 / month club care. Once I called to schedule a "free" service they scheduled me for the following week, but then cancelled on the day the service was supposed to be performed. Boo. Then told me that the next available appointment was two months out as they are "all booked up". Seeing this as a precursor for any other "free" services I need, I just cancelled the Home Care Club. I probably won't be doing business with them anymore.