KB Service Co

Serviced my AC through Homesmart. Ado the tech was the bomb! Personable and professional. Truly knows how to deliver on customer service ... A rarity these days. My frustration in having to wait 13 days for repair melted away when he showed up. He needs to be cloned. I would have given 5 stars if it hadn't taken nearly 2 weeks for an appointment in sweltering heat.

I requested a quote on a ductless mini split installation. KB sent out a tech to look at our house. He said he would get back to us with a quote after talking with his manager but never did. I tried following up with a phone call each day for a week. KB never answered the phone or returned my messages or gave a quote. Very unprofessional.

We will certainly be calling KB again. They communicated well, ordered the warranted part on our behalf and the tech responded after hours. Solid experience.

I am so grateful to the staff at KB services. This week I had a complicated issue with my furnace. The staff or prompt and getting someone out to do the repair. Additional parts were needed and a communication about rough time frames was wonderful and accurate. More than one technician came out, and every interaction with KB services was positive. Furnace was repaired in the middle of a snowstorm. A person who is out today went above and beyond to make sure that we had heat. Thank you for his work, kindness and willingness go the extra mile will not be forgotten. Having homeSmart has been great mostly because of the staff at KB services.

Can't say enough good stuff about this company. I called at 6 am on 12/22/22 because we were having problems with our thermostat to Homesmart and they said that someone would be calling to set something up and that she had expedited it, we were having bad weather and cold weather coming, at 8 am KB services called back and said that they would have someone there between 11am and 5pm, I told them if it get passed 5pm we could make it another day that we had heat and that we were just babying it, that the tech safety was more important. The Tech got here at 100pm and we told him what was going on and he went and fixed the issue, he was very personable, and told us what we could do to help the life of the furnace, he was very knowledgeable and very detail to what he was doing. We will be using these guys again not just because of the fact they come from Homesmart but we will be using them just because they are are very helpful, and personable and friendly.

KB installed a new furnace and ac for me in 2019. The ac wasn't level and they melted the 18/2 wire that goes to the ac. The 18/2 that went to the outdoor sensor was nicked from a pair of strippers and broke apart. And this year, I have no ac.

Had a technician arrive while I was in the bathroom. My ring camera shows they waited for exactly 74 seconds before leaving. I understand time is money, but give me a break. Very unprofessional

We had Ado replace an igniter on our gas water heater through Home Smart. We have had K & B preform services several times through the years. Ado, is an outstanding-professional Tech but what takes Ado over the top is his personality and ability to communicate. Ado is a great representative for K & B and they should be honored to have him as a Tech for the company! Randy/Merry Gendreau

Homesmart sent out KB services to look at my furnace that was making noise. Tech came on and said that the fan motor was bad. He said he will come back next week and replace it. It’s been 3 week and no update and no new motor. If this happened in the middle of winter, could you depend on these guys? Obviously a big red flag.

Update:

The technician came over again after 2 months because they lost the paperwork. He looked at the motor and said they will replace it.

Update:
On 06/27/2022, the motor was replaced.

NOT RECOMMEND!

I would put zero stars if I could. This place was contracted through Xcel Energy MN HomeSmart program and never even bothered to do their job properly. My AC damper went out and they installed the wrong damper. Called them three different times to come look at my AC and they still cannot do their job or diagnose this issue. I had to call another company to properly diagnose issue. Technicians seem to be straight out of high school would not recommend. Poor customer service and unexperienced technicians would not recommend