Comfort First Heating & Cooling

I was pleased with the service I received from Comfort First Heating & Cooling. The service man was prompt and professional. I directed him to my furnace for a tune-up. He completed the needed work and ask me if I had any questions. He gave me additional information on how to adjust the thermostat and how that impacted heating the house more efficiently. The furnace is working well. I would recommend this company to anyone that needs Heating and Cooling.

I have nothing but positive things to say about my experience using this company. It was quick and easy to get a hold of them and set up an appointment. The people I spoke with were very friendly and helpful. They came out quickly after I called. The technician was very courteous, he took off his shoes when he entered my house and explained to me the problem with my furnace. Even though he was there fixing things for almost an hour my bill was well under a hundred dollars. I did not feel like I was being ripped off or anything.

I had originally tried calling the company that installed my heater but only was able to reach a voicemail. I left them multiple messages and am still waiting to hear back from them actually, and this was a couple weeks ago.

A friend of mine had actually used comfort first in the past and recommended them to me. She had another company come out to fix her heater and they wanted to replace it at the cost of thousands of dollars. She then called comfort first to get a second opinion and they were able to fix her existing furnace at a small fraction of the cost.

My overall experience with this company was awesome and stress free. I will definitely use them in the future if I need them and highly recommend them.

Every experience we had with Comfort First Heating & Cooling was outstanding. We worked mostly with Kevin Hettler. He was very responsive to any and all inquires throughout our process of re-insulating and air sealing our attic. He stayed in touch with follow up questions I had over a year later. We compared prices with other companies and this was the best price and quality combination by far. I highly recommend Comfort First Heating & Cooling!

Comfort First Heating & Cooling responded quickly, the same day, to my mid-afternoon call regarding loss of heat from my furnace in January. The technician was friendly, efficient & very knowledgeable about HVAC. He diagnosed the problem which was corrosion & leakage in the heat exchanger. He also cleaned the corrosion from the 3 gas jets + checking the other furnace components to see if they were within spec, electrically and otherwise. Comfort First had to order the new exchanger which took one (1) day. He showed me the damaged heat exchanger w/ its multiple holes from corrosion both before its removal & also after the exchanger replacement. He checked w/ the furnace manufacturer for warranty coverage & found that they were partially covering the cost of the part also saying that the exchanger had been redesigned to improve it. He showed me how to maintain/control the furnace humidifying system and how to switch between AC/furnace modes for humidity control during the heating season or the cooling season. He also advised how to clean the condensation drains from the furnace. He advised me about CO detectors. As a newer homeowner I did not realize/understand the many various maintenance aspects of furnaces & AC and the importance of regular inspections by qualified technicians. I would recommend their service department and am pleased w/ their work.

Comfort first did a great job from start to finish. The pricing was very competitive especially with their warranties. Jake did a great job describing to me what I would be getting with my new furnace, ductwork, central air, and hot water heater. The install guys, Nate and Andrew, were very courteous of my house, performed the work just as proposed and left the house cleaner than when they arrived. Overall great experience and I love my new equipment!

I just want to say thank you to Brad Willette and the techs that came out and saved us thousands of dollars on our AC unit. We had one of the bigger HVAC companies come and tell us our compressor had gone bad and we needed a brand new unit. We were a little apprehensive and called Comfort First to get a second opinion and the tech they sent out was AWESOME! Turns out only the capacitor was bad and the compressor was fine (one of the first things that should've been check by the other company tech). We went from potentially spending thousands to only a service call fee of $100! The tech from Comfort First was very honest, thorough and politely and patiently walked me and my wife through all his due diligence testing and gave us great confidence in his work and Comfort First. We are very happy and thankful we made the call....Thanks guys.

My air conditioning system recently needed service and I called Comfort First.

I spoke with Ashley to set up an appointment. She has a wonderful smile in her voice, so rare to find these days. A great first impression.

The service tech arrived on time and quickly diagnosed the problem with the a/c system. He gave me a complete and easy to understand repair estimate. And when he came into my home he was mindful not to track any dirt onto my carpeting.

A good experience with this company. I will do business with them in the future.

Professional. Honest. Reliable. We hired Comfort First Heating and Cooling to do multiple projects around our recently purchased, but 25+ year old, home. One project was a new furnace. Unfortunately, the first furnace Comfort First installed wasn't quite big enough for our unique home layout and we ended up taking advantage of Comfort First's Size Matters guarantee. Comfort First came out to our home and replaced the furnace with a bigger size at no additional cost or hassle on our end. Thank you to Brad and his team for their wonderful integrity.

Ok, So I waited a year to write this review. I had comfort first come in and install a new furnace, water heater, AC, and insulation. The company has been great to work with an so for no issues with any of the equipment at all. They just came out and did the year inspection and it went great. I would highly recommend this company to any of my friends or family. Thank you Comfort First.

We have worked with comfort first for our furnace and heating unit. Our building's units are very outdated, and the placement of the units are hard to reach. Several companies came in to inspect, and we are most happy with Comfort First's solution and pricing. They seem to really know the ins and outs of their craft. Guys from Comfort First are so professional and kind, and got our unit replaced really quickly. They have shown great professionalism in the process, from the account manager to the technicians.

It's been 2 winters now since we have replaced the unit, and there is no single problem. They also checked in around a year to inspect again to make sure things are working as they should.

Highly highly recommended.