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Akian Plumbing, Heating & Air Conditioning Reviews - 100

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Pedro Jimenez

After the artic blast we had on Friday and Saturday Feb 3 & 4 2023, I had frozen pipes which then burst. I call over 30 plumbing companies, and because hundreds of not more other people also had pipe burst problems, I was being told next availability would be 6 to 8 days out. Luckily Akian Plumbing told me they'd call me back first thing Monday morning to see what they could do to help me. A few brief exchanges later the main office connected me with Bill, who then was at my door less than an hour later. Bill is extremely knowledgeable, professional, explains every step clearly and affably. Bill cleaned the work area as he went along. He uses the latest plumbing and piping technology to get the job done fast and right. It was a complete pleasure working with Bill and Akian Plumbing. They're at the top of my contact list, and really appreciate them for the amazing follow-up process with Naomi, and the experience and customer centric focus that Bill exemplified.
Thank you Akian, Naomi and Bill for your help!!

Sangyoon Min

Phil O. visited my place to diagnose some noise issue with my heating system. He walked me through all the examinations that he made and answered to my question clearly. He shared his professional opinions and findings in detail. He proposed the best solution that we can happily take. I am happy with his service and expecting that the installation process will go smoothly (1/10/2023).

The heating unit has been replaced with the new unit together with the exhaust pipe. Ray and George, two engineers came to my place for the installation.
They explained detail how to and what to be done. They are professional and thorough. I am happy with their services and dedication to the work (1/13/2023).

Ben Wilkinson

Akian is terrific! . The office and the plumbing team that was dispatched to our home were extremely professional. Our plumber Bill was very knowledgeable, thorough, and took great care in his work. I highly recommend them.

Carl Bergenhem

After a water heater tank started leaking, which resulted in having to turn of running water and heat in our home, the folks over at Akian Plumbing were quick to jump into action and even prioritized us to ensure we wouldn't go too long without heat during the early New England speing. Shout-out to Chris C. who promptly showed up on time, presented us with several options for the repair, and kept us informed of progress the entire time.

Rudge McKenney

Totally reliable whether for an emergency or regular scheduled service. Every time a technician came to my house they were courteous and respectful of my home. Everything they did was documented with a writeup and photographs. The last job was annual furnace maintenance and Orlando was assigned to the task. A first class technician who gets 5 stars. Can’t say enough about this young man…represented the company with pride, integrity, and professionalism. Experiences like this that make me stay with this company.

Megan Cleland

I can’t say enough great things about Akian Plumbing and HVAC. I was without heat and hot water in February. My initial consult was with Steve Akian, who was fair and answered all of my questions and concerns, and he helped me with my insulation company. Zach the manager of the team came to my house to assess the job. He was detailed and loved on my dogs! Merrissa was always a text or phone call away throughout my project. Greg and team came to install my hot water heater, and they were friendly and efficient. I had a basement flood in the midst of the project, when electrician Chris came to connect the hot water heater’s electricity. Enter plumber Jessica who installed 2 sump pumps while Chris, Greg, and team removed the ankle deep water from my basement. My new heat pump system took 3 days to complete. There was an army of guys working in the basement and attic (sorry for all of the stairs). They were all friendly and professional and again loved on my dogs who were stressed with all of the activity. Jorge, Joseph, Jacob, Greg, Chris, and George were some of the army. To my surprise they even fixed my screen door. My new heating system is fantastic! Zach returned to finalize the project and spent time teaching me about my fancy new thermostats. Thank you to all of them!!! Donnele and another great crew member were back to clean my ducts which were pretty dirty. Thank you again!!!
PS I’ve tried and failed to get a pic of the dogs with the heat pumps. I’ll post if I’m successful

Burak H Alver

I call about a heating system emergency; our furnace is broken on a cold week. Their earliest availability is in four days. But since it is an emergency, they make some calls, and send over someone immediately. In this day and age, when HVAC companies rarely respond or show up.

Manny comes over, identifies the problem, and fixes it. All along, he is honest about what he may or may not be able to do. We are lucky, the current problem was solvable. But he points out that the heater is old. He lays out options for the future; we may replace the flame sensor that caused the current problem if the same issue arises; we should consider a complete system replacements; and he has identified a list of worn out parts if we want to try to extend life of existing system. No pushiness, no BS, just reasonable opinions.

I can't know if all their technicians are as knowledgable and capable as Manny. But next time we have HVAC needs, we are calling Akian again.

Jonathan Bello

So Akian reached out to me for my business, One 8 Solutions to help them with their QuickBooks and their timing couldn't have been perfect. I was going dissatisfied with my previous plumbing company. They just couldn't seem to fix an issue with my heating system. Akian sent out a great technician (who knew me too) and they resolved the 2 issues quickly and for a more reasonable cost than the other provider.

As a service provider to them I have seen their commitment to customer service and the technology to help them provide great customer service.

Below are pics of the heating system they fixed and the joint that needed to be replaced.

Neel Joshi

Evan from Akian and his team helped us out with a replacement for our broken boiler. They were great. Finished the job early and worked well in our house an accommodating our family. They had to turn off our heat and hot water to do the replacement and they supplied us with space heaters that kept us going until they finished. Evan and the team was very friendly.

Megan Mara

Chris C was fabulous! Super communicative, went over the top to fix the on-site issues and was friendly and respectful throughout the whole process! I would recommend him to anyone who needs good reliable work done!

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