EML Mechanical

I was referred to EML Mechanical from a friend, they have been top notch professionals from start to finish. Initially I reached out in 2022 due to a Mini Split unit that was not working, Eddie and his team member Marcus were able to get me scheduled quickly. Once they arrived they quickly identified the issue, repaired the problem, and serviced the system all within a few hours. They were able to get us up and running the same afternoon at a fair price with excellent customer service.

I was impressed by Eddie and Marcus and hired EML again to add additional Mini Splits to our home. Eddie assisted me through the entire process from picking/ordering the systems, understanding the available Mass Save programs, and installing the units in our home. This was a complicated installation as the compressor needed to get to the roof, we live in a very old home. Eddie and Marcus rose to the challenge and completed the installation on time, the results are excellent and we are enjoying our new mini splits. Eddies vast experience is evident throughout each piece of the process, there was honestly nothing they encountered that he could not navigate.

Ed is extremely knowledgeable, honest and provides excellent service. He came out promptly to assess the project after my initial outreach to replace our A/C system. He provided a thorough quote including options and talked us through the pros/cons of each option. He also provided valuable information regarding rebates available from the local utility company for purchasing the system. Ed and Marcus were outstanding to work with during the demolition of the old system and installation of the new system which took place over several days. They showed up when they said they would and were professional and friendly at all times. I would recommend EML Mechanical to anybody and everybody!

Top-notch experience! As a realtor, I have many touch points with HVAC installers and technicians. Last night I found myself in a bind with a broken condensate pump on the eve of a closing. We reached out to three different companies, and EML was the only one that responded at all, and they were able to come this morning. They were incredibly communicative – sharing exactly what I needed to know, quick in diagnosing the problem, and quick to propose and execute a solution. Pricing seemed very reasonable, especially considering it was a last minute
job. Additionally they were pleasant and prompt and everything else one could hope for! I am so grateful for the excellent service offered by EML! Thank you!

I contacted Ed for a special project on an island range hood installation with no duct work to vent outside the house, what’s more special, the position of the hood is in the middle of the house, which is making it very difficult to figure out a way to install the duct pipe to vent outside. Ed quickly responded my call and very responsively on the text/call discussion. He showed up on a scheduled date (even earlier) and burnt his entire afternoon and Marcus to uninstall the old hood, and to find a perfect spot to vent the ductwork outside the house, without damaging the ceiling and, hide all ductwork in the joists bay above the ceiling. He also helped mount the new range hood’s rack and also spent extra hours to figure out the very confusing manual. The final result is perfect and I have tried the hood several times, it is working perfectly! He also vacuum and wiped everything afterwards. I will use him again for anything else in the future, highly recommend!

I would highly recommend using EML. They were quick to respond, knowledgeable, and performed a thorough review of all areas that required attention for my central air. It's clear that this a business owner who takes pride in his work and puts in the effort to produce a high quality result.

We used EML for the first time this week for some much needed duct cleaning. We’re first time home buyers and had an amazing experience with Ed and his team! They were professional, friendly and very thorough. They are responsive and very reasonably priced especially given the amount of work done. Ed took the time to educate us and answer all of our questions while he was giving us a quote- and was able to stay to do the work same day. We are excited to work with Ed again and so happy we found EML for all of our HVAC needs!

On the day of a snowstorm, I woke up to no heat on my first floor. This was not something you want to experience on a Saturday morning, especially with a toddler. I sent a message to EML, who responded to me almost right away. They were upfront with costs, including the weekend fee, which I was fine with. Ed came over, diagnosed the situation with my furnace quickly, and in the nick of time managed to call into a store in Waltham and purchase a replacement motor, the LAST one they had in stock, JUST as they were closing. He left to pick it up, returned to fix my furnace and replace the part, and that was it. The response time was exceptional, and the service was 5 star. Ed's sense of urgency really impressed me. He could have left for the day and returned some other day to do the work, but this urgency was the difference between having my heat restored right away, to having to wait another day or 2 in a cold house. I can't thank him enough. This company has created a customer for life.

I would highly recommend EML Mechanical. My 18 year old attic A/C was on it's last legs. Ed came and evaluated the issues, showed me everything and gave recommendations. Over a two day period they installed my new attic A/C and did system maintenance on my basement unit. I will have them back in the fall for heating maintenance. Ed and Marcus arrived on time, were professional, friendly and swept and cleaned up at the end of each day. In addition, while in the attic they noticed the ductwork for my bathroom fan was cracked and fixed it for me - now that is customer service. Thank you Ed and Marcus.

I reached out to EML for issues I had with my dryer. Ed and his colleague Marcus were very attentive and professional throughout the job explaining what the issues were as well as going above and beyond to extend further services. It never felt like a hard sell and the benefits of each service were appropriately explained. Cost aside, EML genuinely takes pride in their work and helping those who need it. Highly recommend and will be using EML in the future

Ed came out in a timely manner, installed two hvac/r units and all of the duct work. He was very professional, cleaned up after himself and made sure everything was running efficiently before he left. He went the extra mile at times and helped with small projects including installing a range hood. Will use him again.