Nicholson Plumbing, Electrical, Heating, and Air Conditioning

I had a very unpleasant customer service experience if not the worst customer service experience with Nicholson. Instead of resolving a disconnect over a promotion, the technician kept repeating it is not worth his time to argue about the disconnect. Unfortunately, I had to cancel the appointment because of the kind of service I was experiencing.

I am positive this situation could have been handled in many different polite nicer ways. I called Nicholson and reported the incident. The customer service rep on the call was polite and kind enough to hear me out. She said she would escalate this to the supervisor and I should hear back soon.

Around the same time, I started having a text exchange with Nicholson. It is only after letting Nicholson know about my intent of sharing my experience as a google review, I got a call. The call started well but went southwards when the customer service supervisor started questioning the timing of the promotion.

I just wanted to share my experience in hope that existing and future Nicholson customers get decent treatment.

Ollie was great in helping us replace our Floodmaster on our water heater when it surged out after a lightning strike. I called at 9:00 AM and Ollie was able to make it out by 11:00 AM. Hot water was back up and running by 11:30. He took time to explain how everything worked and gave us some recommendations on maintenance for our water heater. Will definitely be calling Nicholson again for plumbing service.

I recently asked Nicholson to assess some intermittent issues with my water pressure. The technician, Kyle Hanam, did phenomenal work. From the moment he arrived, he was ultra-professional, personable, very competent, and efficient. Within a few hours, he had resolved the water pressure issue in my shower, identified a leak in my water heater, patiently answered all of my questions and explained the issues, worked with the vendor to obtain the warranty information, and replaced my leaking water heater. Based on my positive experience with Kyle, I plan to contact Nicholson in the future if I have any more issues with my plumbing. I highly recommend Nicholson!

The technician Will was excellent to work with, very professional and explained everything well. I trusted his advice and he was a pleasure to work with. My only issue is the cost that Nicholson wanted to charge to refresh the system with R22 coolant, which I had on-hand, was so unreasonably high ($500 for the tech who was already onsite) I'm now needing to find another HVAC company to come out to do a simple coolant recharge to get my system working as it should. Frustrating.

They did a fantastic job on the scheduled maintenance, enjoyed working with them. They addressed my concerns and went above and beyond the call of duty. Scheduling was quick as well, unlike my previous company.

Kyle was an excellent plumber. I was experiencing my water going from warm to cold while taking showers and Kyle said the issue could be 1 of several things. He spent over an hour diagnosing the issue until he found the cause. After that, he got the necessary part and resolved the issue. I would highly recommend Nicholson Plumbing as they have very well trained people like Kyle.

We had a leak in our new home and based on word of mouth chose Nicholson. Ollie and Casey deserve specific recognition for fantastic professionalism and care. They are both knowledgeable and take the time to help you understand the project. I highly recommend Nicholson Plumbing for honest and trustworthy people in my experience.

Very disappointed: We had Nicholson Plumbing & Electrical come over this afternoon to install a ceiling fan in our bedroom. A few moments later two guys showed up, spent 5 minutes taking a look at the job and asking questions, and went back to their car. 10 minutes later they presented us with a quote of $1,956 for the job and told us they don't have the tools today. They collected $89 dispatch fee and left. Would anyone spend $1,956 to install a ceiling fan? I felt like we paid $89 for nothing other than an unrealistic quote.

BTW I told the dispatcher on the call what parts we'll need and if we need to purchase them ourself. They said they will bring everything. Now I already assembled the fan. It would have been nice if they just let me know they can't do it!

Ollie & Shane extremely helpful, telling me exactly what they needed to do, any other options available, and what it would cost before doing the work. They are very professional and worked very hard to fix issues found with my water heater. I highly recommend using Nicholson. If the company could offer more discount, I think more people will switch using their service.

We had Nicholson come to our house to undertake some needed plumbing repairs. Their employee Kyle was great. He and the other Nicholson employee arrived right on time. (We were texted to let us know they were on their way.) They handled all of our needs professionally and with great skill. We will certainly use Nicholson again when the time arises!

UPDATE Feb 2023: And the time arose quicker than expected. We had a major drain malfunction in our kitchen! We called Nicholson and they sent Brian and Mike to help us within less than an hour. They came in, remedied the issues, gave us some drain maintenance advice, and then left within a couple of hours. We even were able to take advantage of a drain clearing special taking place this month. So, once again, Nicholson to the rescue!