Sila Heating, Air Conditioning, Plumbing & Electrical

Our technician, Helder Semedo arrived on time, was very pleasant, efficient and knowledgeable. Quality service!

Tim was knowledgeable, thoughtful with solutions, honest and thorough. Office team was so helpful and responsive. Thank you to Tim and the Sila team.

Sila was very responsive to my needs. Technician Guy came out and diagnosed the issue and had a remedy to get us through these hot months. He was respectful and professional. I highly recommend Sila for your HVAC needs.

I’ve purchased 2 HVACs over the last year from Sila. One for my primary residence and another for a rental property. While not the least expensive provider when I needed their services at 10pm they showed up, solved the problem and stood behind their work. I like these guys.

Sila replaced my entire HVAC when our AC died this summer. The two young men who did 85 percent of the work were excellent: on-time, polite, professional . . . and they cleaned up after themselves before they left. It looked like no one had been here. Our failing AC now works like a dream. Would use again and would strongly recommend.

The technician,Jim was a real nice guy.on time,no nonsense,knew his business.fairly priced

Great company to deal with! Quick turnaround for service and everything was completed in a day. The technician that was sent out was very personable and professional and cleaned up after completing his work! We would highly recommend this company and will use them again if needed! Thank you for such great service!

Great company to work with! Our technician, Nick, was very knowledgeable and professional! Would absolutely hire again for future needs!

The best way to describe this experience is like going to a big car dealership for a problem with your car.

Pros
-Great availability
-Knowledgeable/professional techs
-Show up on time

Cons
-Tech comes up with pricing scheme onsite- even if you tell them issue ahead of time it is $190-$300 just to get quote (so worse than car dealership analogy- if you need an oil change you are $190 in the hole before they touch your car)
-Basis of pricing leads me to believe techs are incentivized to upsell without any real checks and balances- would like to avoid giving specifics of situation other than ended up paying $500/hour (for multi-hours) for labor only AFTER diagnostic/travel costs described above.

4.9 stars as of time of review so hopefully my experience is unique- but I may also check other platforms for reviews prior to booking service.

I called Sila because I was in a pinch a couple of weeks ago when my furnace failed. The tech stated the furnace had a cracked heat exchanger and needed to be replaced. I requested a proposal for a new furnace, a new A/C condenser and a new coil.

The tech, last name Masone, gave me one of the most dishonest and predatory proposals of all time.

Sila's quote for a 60,000 BTU gas furnace, 97% AFUE, variable stage, and 3 Ton AC 19 SEER (Carrier) was... wait for it... $25,634!!! Yes I said it correctly, twenty five thousand six hundred and thirty four dollars. Well at least they gave me two other options, the second option was for a 96% AFUE, 2 stage furnace, with a 16 SEER AC for a low, low price of $18,453. The third option was a 92% AFUE POS single stage system with a 13 seer AC for $14,000. All of the other fluff written into the proposal was not asked for or needed.. Mr Masone stated that all new Sila installs come with a "free" I wave-R air purification system (nothing in this world is free). and a new thermostat even though I told him the Honeywell thermostat on the wall was installed this summer.

Mind you.. I live in a one story ranch, 1600 square feet. Mr Masone told me that "he just gets the prices from the catalog" and that he gets paid hourly regardless of the proposal price... well that was indeed a lie. I talked to other HVAC companies who told me Sila techs get paid additional $ off of sales commission of new equipment and that the training at Sila is less about technical expertise and more of a salesman job (nothing against salesman).

Thank god I took a friends advice and shopped around to different companies.

I ended up getting a Trane 97% AFUE, 2 stage 60,000 BTU furnace, with a 2 stage 16 SEER 3 ton A/C condenser and coil installed for $8,500 from a different company. Almost 1/3rd of the price of Sila. I highly suggest you shop around if you are currently using Sila. Unprofessional, predatory, and dishonest is the nicest thing I can say about Mr. Masone and Sila in general.