Clean Air Heating & Air Conditioning Co., Inc.

Been with them since the late 70's. They practically always do a great job. The are at your service and will do whatever it takes to get the job done and make you pleased. I finally decided to write a review for them after today. They came out quickly and painlessly to fix our broken upstairs air unit on a Sunday. A gentleman named Wascar Santos came out and took care of the problem. We've dealt with him before and he was the same as last time, just fantastic and professional. Highly recommend.

We just completed a renovation/addition which included a new HVAC system installed, adding central AC for the first time to the home. Marrying old and new is never easy, but Clean Air did a great job for us. We have, and will continue, to recommend Clean Air to others.

Twice in the past two weeks I have used Clear Air as a new customer.

First, I had Clean Air replace an entire system for a rental house. Clean Air gave an estimate which was fair and arrived to install the unit when they said they were coming. This was first class service in every way.

Second -- today -- Clean Air came out to repair my personal residence's HVAC. The professional repairman, Mr. John Lukenich, was spectacular. On a 95 degree day - hotter than you can imagine inside my house -- Mr. John worked with a smile on his face, kept me informed as to what he found and what he was repairing, and completed the work. This again was first class service in every way. Thank you, Mr. John and Clean Air!

L. Wilson, Annapolis

Wally was great, they do things right and thats what i was looking for. Very clean work and they also improved my airflow so the house cools more evenly along with putting in a top of the line smart thermostat which was a nice touch. Its night and day how well my new system works vs my previous setup. I will only be using clean air.

Recently, our A/C unit quit working in the house I rent in Canton. It took Clean Air 12 days and 5 visits to the home (days / nights / weekends) to realize that the unit just needed to be cleaned. They continued to blow off appointments, show up late, text or talk on the phone throughout the appointment and then would give vague reasons why they couldn't repair the problem that day. They also would tell us that they don't give appointment times, that they could show up at any time of the day. That's super helpful ONLY IF you work from home. Apparently, our property manager had a warranty for our A/C unit through this company. I suspect that's why they drew out the process, trying to get more money from them. I don't know how expensive it ended up being, but I do know it caused a lot of frustration and heat stroke for the residents of the house. Needless to say, I tell everyone I know to not use this company ever again. Stay far away.

We had been without air overnight and gave Clean AIR a call having not used them before. They fit us in within a couple hours. Mascar called to give us 30 min notice and showed up timely. He diagnosed problem within 10 minutes and had fixed and freon tested within 30 min. Great customer service from entire team. Mascar seemed very knowledgeable and took the time to answer all my questions. Would definitely call again.

2017 UPDATE: I am out $500+ due to Clean Air's poorly trained staff. I sadly learned that if a Carrier system is registered online within 90 days of install, you get a 10 year warranty, otherwise, without registration it's only 5 years. Speaking with Carrier, many HVAC installers do the registration for their customers, otherwise your only way of knowing about the requirement to register is by reading the fine print on page 25 within a technical manual that comes with your system. Well, at 8 years after install, my blower fan burns out. Clean Air DID NOT register my warranty, and they absolutely did not bring the registration to my attention at the time of install (I am not a person who would forget to do this). Upon calling Clean Air for repair, they took zero accountability for the fact that my warranty expired early.
I am doubling down on my impression that they are just a big company out to churn business fast and loose...they don't take any care in what they do. 2 stars reduced to 1 star.

ORIGINAL 2009 REVIEW: I have a rowhouse in Baltimore and got a new A/C installed by Clean Air. I chose Clean Air after getting three price quotes. Two positive things about them were they offered a very good price on the installation of a Carrier system and the salesman was very knowledgeable about the current rebates and tax credits.

However, the tech who did the install seemed to be very low-level and I do not feel he was qualified for the job. A few specific complaints: there were major, obvious leaks in my pre-existing duct system that he did not tell me about, he didn't use the proper procedure (subcooling) to check/adjust the refrigerant charge, he had to call a supervisor to ask about some simple thermostat connections, he did not level the outdoor compressor unit, and he set the air handler fan speed incorrectly because he didn't know tonnage of the unit he was installing.

I understand Clean Air is a pretty big company, so I'm sure they have some good techs and bad ones. However, the one they sent to my house was a joke. I will never use them again.

Clean Air is extremely responsive, helpful and worked with me to determine the most efficient, new HVAC system for my home that met our needs and budget. Their technicians are professional, knowledgeable and reliable. I highly recommend Clean Air for all of your HVAC needs!

Clean Air installed new ducts in my 150 year-old house and did a super job. What a difference it has made in the air quality, and my utilities bill has been lower too. The installers did a great job installing the new system. I was afraid I would have a lot of patching to do and there was very little. They managed to find ways to install two new intakes using in areas that I seldom or never used.
This project was money well spent.

Marvin Monteroso just finished doing our spring maintenance inspection and servicing. He is always very friendly and efficient and gives us good advice as to how to make the systems run more efficiently. We highly recommend both Clean Air and Marvin!