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Summit Heating and Cooling Reviews - 85

5
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Jeff McKinney

Got home froM work about 3:00 and noticed my A/C wasn’t cooling the house. Called Summit and Krista (I think) answered the phone. I told her what was going on and that I needed service. She said she could have someone out between 4-6 today if that would soon enough! Uh, yes, that’s only an hour from now, can’t get much sooner than that. About 15 min later the tech, Jeffrey Ludvicek called me. Walked me through a couple of things to give him and idea of what was going on with system and he point on like he already knew what the issue was. Said he’d be here in about 30 min. Sure enough, showed up right on time. Introduced himself, handed me a business card, was all set up with mask and show covers. Showed him the unit and he went to town. Checked it all over thoroughly and said the only thing he could find that might have caused it to freeze up was the filter was a little too dirty even though he thought it still had life on it (this was one of the possible issues he mentioned when he called). He checked the outside unit, found a contactor that he said was wearing. He recommended replacing it but said that wasn’t causing the issue today. Finished everything up, made sure the unit was running and cooling properly and now I’m sitting in a cooling house. Thank you Jeffrey for your promptness and professionalism. Never dealt with anyone with this company that wasn’t the same way. Summit has had my business for a couple years now because of their service and prices (I’m sure there might be someone who would be cheaper but their prices are really good and if you factor that into the kind of service they provide then they’re absolutely outstanding). You can’t go wrong and won’t be disappointed if you give Summit your business. Love these guys! Thanks Summit!

Jordan Vetter

I can't sing the praises of Summit Heating and cooling enough. They're so incredibly nice when you call in to the office. The techs are knowledgable and do a good job of explaining to someone who doesn't know the ins and outs of HVAC systems. My husband and I used their services a few months ago as we were closing on our home that we sold. Absolutely would recommend them to anyone who is seeking routine maintenance or needs help with more complex issues with their HVAC system. Great value and kind people.

Brian Frederick

I had Mike Barker out to give me a quote on a new HVAC system. He was prompt and professional. He spoke to me honestly, not as a salesman, but as a human, and told me I was probably another 2 or even 4 years away from needing a replacement, despite what I had been told by others. I didn't use them this time, but because of this interaction, Summit will be my first call for all things HVAC going forward.

Trisha Castro

Jeffrey came by EARLY and VERY KIND! Working from home has been hectic! I did catch the original phone call to schedule my maintenance for the winter. Lovely young lady, a gem to talk with! I was surprised that they could get out NEXT DAY! It was 12/22 and they got me in 12/23. I choose the later time because of working from home has been "fun"... I happened to be on a coaching call with one of my team members and I declined the call with the default, "Sorry, can't talk right now" decline message. To my surprise and delight! Jeffrey, texted back saying he was nearby if I was available to have him over sooner. I texted him back, "Sure! I'm on the phone but text me when you arrive and I'll open the door." He texted me when he was 10 minutes out and then arrived in 10 minutes! He texted me when he got here. I was in the middle of a meeting on the computer, coaching in a chat, AND a phone call with a client! He was attentive, respectful, and very efficient! I poked my head out in the garage to make sure all was good and he said, "everything is great! I just need to check the attic and I'm done! Oh and I marked the airflow direction on your filters for you, for a long time I didn't know it was required." He didn't make me feel bad about having the filter in backwards LOL!... He was in and out and my customers didn't even know! :) Jeffrey is a 10! Summit Heating and Cooling of OP has a great guy working for them! Such a great experience all around!

Heather Lovebird

Summit installed my hvac when I purchased a new home. They make regular service checks to insure everything’s tip-top. I haven’t experienced any issues with my new system, but I recently asked a tech for his advice on an unrelated home maintenance issue. He stayed at least another hour to investigate the problem and helped me find the solution, though it had nothing to do with his job. Homeboy was like a GD encyclopedia and it cost me nothing.

Dale Maxfield

Summit has taken great care of us over the years. Their maintenance plan is a good value and I would trust them to repair or replace my home HVAC.

Kerre Markus

Awesome job, Jeffrey! I had never dealt with a unit just stopping. The lady that answered the phone listened to me freak out.. Jeffreyshowed up 15min early.. Helpful. Professional.. I started jumping up and down when it was fixed!
. My unit is 22yrs old. He got the job done!!

Chris Sorensen

I wanted to be on board. There’s so much to like…the guys are nice. After not getting a filter installed when i bought new stuff, I thought I’d give them another try. They gave a service and left the trash all around. Why pay for service if you gottta clean up an toss the trash?

Megan Mulheron

Summit replaced our home system AND has done work at my place of employment. I’m constantly impressed by their knowledge, fairness, and ability to connect to people. Would recommend again and again!

Tracy Icenogle

Had a bad TXV valve diagnosed during my regular spring AC checkup. It’s a pricey item, so I checked around town and found that Summit’s price was good, so I scheduled the repair. The original tech, Jeffrey Ludvicek, arrived along with Street Parrish, a guy who knows some tricks in diagnosing TXVs. Something tells me he might also be able to find water with a forked stick and cure migraines with tree bark. It turns out that cool weather can make diagnosis tricky. After some more testing, my TXV proved to be just fine, saving me beer money for the rest of the year. This kind of customer-centered approach (double checking rather than just doing the work and pocketing the dough) is so rare, I wanted to point it out as exemplary. Well done, guys. Now, do you think you could help me locate a good spot for a well?

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