Beebe Heating & Air Conditioning Inc

The tech diagnosed the problem as a inducer motor problem, replaced it and the furnace worked. Now, about an hour later it's not working again. Hoping he gets here and fixes it. Said it would take him at least 2 hours.
Now (4hours after the motor was replaced), it appears there is no clear estimate when the tech will be free and apparently the company has only one person on call. The tech was exceedingly rude when I requested him to speak to his supervisor and request another person to take care of our problem. Tried calling their after hours line and keeps going into voicemail.
Don't even know if the inducer motor needed replacement.
So, it's Monday and their senior tech came by and what a difference! He replaced the circuit board and checked everything. Suggested I go with the new inducer motor as the old one was drawing too much power and could burn out the board. Finally, it's working.
I am giving a 3 because of my experience during the weekend. If it was just based on today, I would have given a 5.

These guys really know their stuff and are trustworthy. They don't do the high pressure sale thing. I'll definitely recommend Beebe.

Jacob did a very good job explaining the issue and solved what could have been an expensive fix. Great not being charged for a 2nd opinion call, just the needed part.

Jacob was out within 2 hours of my call. Diagnosed the problem , got the part and installed it. Very knowledgeable and quick.

Our service tech was very polite and knowledgeable. He found and repaired the problem quickly. Then spent time checking and cleaning other components, like the drains and housings. The only negative is that it was a little wet out, but he did not wear any shoe covers.

We noticed that our furnace was not working around 9 pm. Called Beebe and Robert was at our house within 30 minutes. He checked our issue and quickly got it resolved. Excellent customer service!

They have prompt, professional service and take great care of our equipment.

Friendly, professional and quick response. Cost was reasonable. We will definitely use this company again when needed.

Good discussion on maintenance ideas and potential problems to keep an eye on. Chris did a good job and easy to talk to.

The entire experience went incredibly well. Quick response time after my initial inquiry, easily able to schedule an appointment within 24 hours, and employees who were both punctual and highly knowledgeable every step of the way.