Metro Heating & Cooling

I have been affiliated with Metro since 1989. I have never had a bad experience. They started out at a business I used to manage and I have continued to use them in my home. They are always helpful and prompt. I would recommend them.

I’m just glad I found a company that knows what their doing and gets it done fast. Today was one of the hottest days of the year and they were here within a couple hours and had my AC back and running within minutes. 2nd time I’ve had to use them and will continue for all my needs!

We have been very disappointed with the service and lack of customer service from Metro Heating and Cooling. My power bills have quadrupled since April when I switched my Carrier Infinity from heat to AC. Metro has been here at least 8 times. The power usage is directly linked to the Carrier unit and nothing else in my home. They installed a new thermostat on Thursday when we were not home, no phone call to let me know it was done, no follow up as promised. My Furnace is now using almost 9 times the energy it should be to run. I have called and been promised a call back but no one returns my calls. This has cost me over $2000 in extra power bills above what I normally pay so far this year. The Carrier company will not do anything to help the situation. They can not figure out how to fix the problem so they just leave me with outrageous power bills to pay.
I would also add this unit was designed and installed by Metro Heating and Cooling in our new home in 2017. It ran great for 3 years, it is supposed to be an energy efficient unit but it no longer is and they can not fix it. I have been calling them since June now the end of November still not resolved.
Update: they just informed me today because I placed this review they feel I do not appreciate their work so they are walking away from a faulty working Carrier Infinity that they installed. They told me to call the Carrier company myself to get it fixed. Later in the conversation I was also told that Carrier does not even agree that there is a problem. So an energy efficient Carrier Infinity is supposed to all of a sudden start using 9 times the energy that it used for 3 years and there is not a problem. They have one person communicating with Carrier, a second person being sent to my home to do the repairs and a third person that calls me to tell me they can not fix it and they will no longer waste their time and money to fix the Carrier Infinity that they installed 3 years ago! So very disappointed in the outcome of this situation. Now I have to take time away from my family run business to spend at home to call a company that closes at 4pm central time.

I just got service form Metro Heating and Cooling. They had the earliest appointment available. I had Taylor take a look at my AC unit quickly diagnosed a bad motor on my outside unit. Gave me the price I agreed and he replaced it.

He was awesome very easy going and made quick work of the task.
Payment was simple with a CC . and we are not back and running. I will leave a lengthier review later.

I have nothing but good things to say about Metro Heating and Cooling!! Tyler has been coming to my house twice a year for years and I look forward to seeing him! He's so nice and so sweet in addition to providing excellent service!! I also had them look at my duct work in two rooms and Tom came personally to inspect and oversee the work - huge difference in the heating and cooling of both rooms and very reasonably priced! Love these guys!!

Love working with metro heating and cooling. Always a good experience with them. I have them do checks on my system 2 times a year and it’s always a great. Definitely would recommend them to use.

Excellent service. We love Metro!

I called to have a furnace check for the season. They got me in quickly and I was very pleased with the service. I believe that Paul completed the most complete service our furnace has ever had. He vacuumed up all of the dust and lint inside it, cleaned the burners and gave us peace of mind for the season. Thank you for doing such a wonderful job ! It was greatly appreciated !

Matt was professional and completed the check-up in a timely manner.
This time in Nick came. He was early as said he was in the area. Checked and cleaned the furnace and said no problem with it.

Was on the look for a new HVAC company to service 9 units for my business and three houses. They were out right a way, Less than an hour found the problem and had it repaired. I will be making them my main company for repairs and update to all of my HVAC needs. 6/15/21 Needed a AC unit fixed, Hottest week, fully booked, but had a cancellation. Metro had it up and going in under one hour. Could not ask for or get better service!!