Northwest Plumbing, Heating & AC

Called at 7:30 am and had repair person there by 8:20 am. Excellent response and fixed by 10:30. Terrific service. Shane well trained and pleasant. Would recommend them.

Shane was a delight to work with. Not only was he efficient and thorough, but he was also an excellent communicator when he explained our issue.

Shane came in a very timely manner and diagnosed the problem quickly. Took care of the drain problem and cleaned up afterwards. A very pleasant, competent young man.

Horrible job on my building and all management wants is money. Money hungry! They were paid $17,000 and my floors look horrible and my sinks are coming out the wall. Do you think they came out to fix the problem? No they didn’t!

He was very professional. The big the to me was he stayed till the problem was fixed. I would refer him to anyone how need someone to perform any duties. Very nice gentleman

We had two representatives visit us this morning, both good experiences.

The first was Jeff to do our heating unit maintenance check. He called ahead and was on the minute in arriving. He was most cordial and proceeded to do the job in a very efficient and thorough manner. Jeff advised me about a question concerning my humidifier connected to the furnace, and a question I had about covering the A/C unit. Most informative and appreciated. We were very pleased with his work and attitude. I am sure he is a valuable member of your team.

As Jeff was giving his report to us, Shane arrived or his plumbing projects.

Shane called before coming and was right on time. We went over a rather long and varied list of bath (4) and kitchen maintenance and replacement items. He provided us with a complete price for the list of work requested and, with our okay, proceeded to do his work in a very efficient and clean manner. He was very responsive when we had questions, advising us if we asked how to prevent problems related to the work being done and what to watch for. I have already started my next list of jobs for Shane involving some kitchen upgrades coming when I get my act together. He represents Northwest in the very best manner.

It was a very positive and helpful experience for us for our first outing with Northwest, and you will be top of our list for future work. See you in the spring for the A/C check, if not before.

Bryan was very thorough in the inspection of our water heater. I was impressed with the feedback and information about various options available. He also replaced a kitchen faucet and cleaned the work area. I appreciated his professional attitude and his excellent communication skills. Bryan represents NW well.

Wesley came out today because our boiler was not working. He diagnosed the issues and made some recommendations. He was very professional and knowledgeable. We had used another company in the past but after today’s experience, we will use Northwest in the future.

Kristen did a great job! Very professional, did a great job containing and then cleaning up the mess, and wore booties to protect our floor. Fantastic!

Wes was very nice and super professional. He came in and explained the process and my options. Once he finished installing the water heater he walked me through the new system to check and see if I had any questions. He even offered to clean a dirty spot on the steps left by the old unit and sweep up all the leaves that blew in when they were bringing the new heater in.

The two gentlemen who delivered the heater were very kind and courteous as well.

Over all I am very satisfied with the service I received!