ARS/Rescue Rooter Heating Cooling Plumbing

When our water heater went out, we ended up encountering more problems than expected. Thankfully, ARS provided their help and expertise to help solve all of our problems, even when it wasn't something they strictly needed to do. They went above and beyond, every step of the way.

Tommy, who installed the unit, drained and removed the old water heater. He was able to get the new, wide, unit in and installed with no damage anywhere, even though the fit was very tight and required us to take off a door and rehang it afterwards, which he did with no complaints or problems. He and Manuel, who quoted the work, also managed to get everything sorted out with the store I purchased the water heater from. I went through the store's protection plan rather than the manufacturer's warranty, and ended up in a weird situation that would have required me to make several calls to customer service lines to get untangled. Tommy offered his help, called the manufacturer, talked to the store, and got things straightened out for me all while picking up the new tank. Then, when I still received push back from the store's warranty policy, Manuel was kind enough to provide me with the documents I needed in order to get my warranty fulfilled. Absolutely outstanding service!

I've spent a lot of time on the other side of interactions like these. I know how easy it is, as a contractor, to call it "good enough", or to say, "sorry, not my job. Check the contract." NONE of that from ARS. They provided high quality work and great communication, and they delivered it professionally and quickly. I would fully recommend this ARS team to anyone in the area and let them know they are worth every penny.

Thanks Tommy! Thanks Manuel!

The Technician Grant was very helpful knowledgeable and most of all very professional. He explained everything clearly and did an excellent job. I’m extremely happy and pleased with his work!!!

Grant was great. He was extremely polite and even provided education on things we didn’t know about. Definitely recommend ARS!

This service was very well done. The serviceman was courteous, efficient and knowledgeable.
But we found that, last fall, the previous service person had cheated. In changing the filter we found that the previous furnace/AC maintenance had been very poorly done. The serviceman had crammed the folded filter into the box and put back in place. The result was very little filtering and
a mashed up filter. If you charged for filter replacement you owe me a refund.

Great Company to work with, We found out Thursday out AC/Heat was no longer in working condition and was able to get a quote the same day and brand new system installed by Tuesday.

Every person we worked with from the Install team Jaiden and Kyran.

Sales- Patrick M.

And the gentleman that came out Thursday.

Great Company to work with and quick install!

Javon introduced himself and was well dressed and respectful. He asked where the A/C unit and the filter was kept and I told him. He worked promptly and recommended surge protection after the findings of cleaning inspection. I did decline that installation at this time.

Javon was very courteous and thorough. I was not happy that our scheduled time was between 8-12 and they called to inform us they were behind. They didn’t show up until 3:30. It would have been nice that ARS compensated us since our day was lost waiting on our preventive plan. A discount, gift card or coupon would have been a nice way to show they appreciated us as a customer for over 30 years.

Went to Lowe’s for a new ac unit and they recommend ARS heating and cooling. The sales rep came out on a Wednesday and gave us a quote on a new furnace and ac unit. That following Monday the installers showed up at 10am and were done by 7pm. The installers were very professional. And they were skilled enough to do the installation in a 100 year old farm house. 10/10 recommended

The 2 gentleman that came out to clean the drain were knowledgeable and I was surprised that they were there in a couple of hours. Very professional. Cleaned out the tree roots from the drain. Thank you ARS.

Bob came out for a clog in main line that goes to the septic tank. He was great! Very knowledgeable, informative, polite, and even asked for cleaning supplies to clean out bathroom tub/ shower and around toilet when he was finished. Highly recommend.