Topline HVAC, Inc.

I was referred to Topline by a friend who had used them in the past. My furnace went out during one of the coldest periods during the year and I needed to get someone out quick. I called late evening and was promptly called back the following day before 9 am. I was able to schedule a technician to come look at my furnace that same day. The technician was very professional and broke the news that I required a new furnace. He was able to immediately refer me to one of their sale representatives who also was able to come same day. The sales representative was very helpful and took the time to understand what I needed and recommended the best option. The installation was scheduled that week and two technicians came out to replace my old furnace. The replacement went smooth, with both men being very professional and able to quickly remove my old furnace and replace it with the new one. The job went smoothly and when they were done, they cleaned up the work area and the part of my home that had gotten a little dirty during the work.

I would recommend them to anyone having HVAC issues and will be using them in the future.

Canceled my membership in May over the phone. They charged me for June. I called and the woman who answered the phone agreed that I had cancelled my membership.and swore up and down that I would not be charged again. They charged me for july. DO NOT GIVE THEM YOUR CREDIT CARD!!! You will regret it.

For someone who has recently started working there,It’s really admirable how my friend Lenice always see projects through from conception to completion. Lenice is an excellent customer service representative,& is very excited to learn more about HVAC and the good company values Topline holds.

Todd was awesome! He taught my daughter and me all about what he was doing during his inspection. He even made my 3 year old daughter his little assistant. It was so cute! I can't say enough good things about the level of service we received.

We called Topline to clean our ducts and check both our furnaces. The work was done in a professional manner and we are very pleased with the results. We recommend Topline very highly. Scott is an excellent employee he was very helpful and answered all our questions. He also installed a programmable thermostat for us.They cleaned up after the work was completed. They were very friendly and on time. Russ and Deb Kieres

Todd was fantastic. He was friendly and professional. My dog loves that he had a treat for him when he came in. Todd performed my winter check up and educated me about my heating system and what needed to be done to make in run more efficiently. He took the time to explain the repairs to me and that was appreciated. I will request Todd for future check ups!

Such precise and detailed duct cleaning! I couldn’t have been happier. The guys were very polite and made sure to detail clean my ducts and the area surrounding my vents to ensure that they captured any dust/pet dander. I highly recommend Topline and will not look any further for future needs. There’s no way you can possibly be disappointed in their service. I wish I had the option of giving them more than 5 stars!

Called Topline after we finished with remodeling our home to have our furnace ducts cleaned. I was thoroughly impressed with the whole process and with Topline. They showed up within the timeframe that I was told, their technician was friendly and he cleaned up after he finished with his work. They also gave me great tips on maintaining our furnace and AC units. Thanks Topline, I will definitely use you guys again for all my HVAC needs.

Be careful with this company. Scheduled them for a cleaning of my furnace and to inspect what I thought was a burnt out fan. The technician confirmed that the motor was burnt out and it would be roughly an hour of work to repair and he would call his sales office to provide a quote and part for the repair. The technician then told me it would be $820 for the parts/repair plus a service call feel of $89 so about $910 total. I asked the technician for the part number and looked it up online and confirmed the part costs under $200. When I called up the Topline sales office to ask for details on the pricing, and why it would be so expensive for an hour worth of work and a $175 motor. The person I spoke with refused to give me a breakout of the cost between parts and labor, and would not share any more details besides saying it's a flat rate (which would equate to cost to $700 per hour for the technician). The technician than did a 10 minute cleaning of the furnace which was just using my vacuum to suck up dust in the exposed areas. To top it all off, when the technician left he said his manager let him know they were running a special this week and could replace the whole furnace for $3500, but the pricing would go up after this week. Hopefully no one falls for that. Was able to shop around and find another option to buy the new part and perform the installation for a third of the price. Total scam, be careful.

I would also say that reading the other reviews, most of them do not sound very legitimate, this is one is true.

I am extremely disappointed with my experience with Topline.

After my furnace went out, Marcus assured me that he would get me the best furnace for my budget, while promising to install the until so that I would not be inconvenienced and left without heat during our negative temperatures this year.

A few days later, the agents were scheduled to arrive with between 8-10am during the morning of the install. At 8:30am, I received a call saying they had received the parts in time and that they would need to cancel.

They assured me I would be upgraded to a "nicer" unit because of the hassle. We rescheduled the install for a few days later. This time the agents arrived 2 hours late. After spending the entire day trying to install the unit, the agents realized (at 9:30 at night-- and after being at my home for 8+ hours) that the furnace they picked up did not flow in the correct direction.

They assured me they would have the correct unit the next day and that it would be a simple install, as all of the work had been done the day prior. 2 hours max. Nope. 10 hours later I finally had heat. Even after 10 hours, the technicians were on my roof "finishing" the install. I asked the technicians to leave -- it was now 10pm in a condo with other families -- and they insisted on finishing their work.

I cannot say enough negative things about this company.

Across the board, I encountered unprofessionalism -- starting with my first interaction with Marcus.

Save your money and go somewhere else.