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Empire Heating & Air Conditioning Reviews - 18

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Joseph Beck

We just had our 20 year old air conditioner replaced by Empire Heating & Air Conditioning. Dan was friendly, professional and answered all of our questions patiently. He did a clean job with the installation and was also very knowledgeable, helpful and left the working area cleaner than they found it. I would definitely recommend Empire Heating & Air Conditioning to anyone and would use their services again in the future.

Ruth Baker

Empire Heating & Air Conditioning did an outstanding job with installing our new furnace. They were punctual, explained everything that was going to happen and were very professional. I would highly recommend them for all your needs.

Craig Sims

The team at Empire Heating & Air Conditioning is outstanding. Our family has used them for years. Every time we use them, they UP their game. client service is well trained and detailed. The technicians do great work and the repairs were completed on time and at the agreed upon price.Thank you.

Christine Henderson

I submitted a service request on Empire Heating & Air Conditioning website, the evening prior, then called for service the next morning as soon as they opened. The coordinators efficiently booked my appointment. I was contacted twice, as promised, prior to the repair serviceman arrival. The problem was quickly diagnosed, resolved, and the furnace system back online. Excellent outcome. Thank you.

Alice Phillips

Dan, the technician, exhibited the knowledge and the professionalism that we required. He was able to replace our old Air Conditioner with a new one in just few hours. He was friendly and helpful. He kindly pointed out the reason why our AC could not work for longer period as expected and gave us some recommendations for good maintenance. We look forward to working with Dan again should we have an issue with our AC. Many thanks and we’ll highly recommend to friends.

Joseph Edwards

Using them for heating and air conditioning repair services for the last few months. They are very professional, punctual and courteous. I highly recommend them for all your heating and air conditioning needs!

George Colon

We went with Empire because of the reviews but still managed to get bad service! We called on 10/28, at 10 am. We were given a time frame of 11 to 2:30 pm. My wife called them at 4pm to see what's going on and they were super busy so their running late. My wife than called again at 7pm and was told they will not be able to make it after we waited all day!

David Franklin

We had a problem with our air conditioner.Their technician showed up a few hours after I called them and had our air conditioning fixed very quickly.Was very impressed and would definitely recommend them.

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Cleanliness
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Comfort
4
Staff
4
Facilities
4
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