Trouble Free Plumbing Heating & Cooling Inc.

I was very pleased with the installers knowledge and expertise. They kept the house as clean as possible and fixed the thermostat issue.

Waited for 3 weeks to get someone out to look at the unit, the man came and told me what was wrong with it and then left and said trouble free would contact me about the repair. I had to call them 5 days later after I called the manufacturer of my water heater and they told me it was covered by factory warranty. The company told me flat out it wasn’t and it would cost more to fix than to just buy a new one. So, after speaking to the manufacturer they told me they would call trouble free themselves to make sure the work got done. They did, and trouble free called me the next day and said they didn’t have a plumber that could work on it and then hung up on me! Worst service I’ve ever had and I paid the fee up front to have it diagnosed instead of waiting for the warranty to pay it. They were also supposed to charge my debit card for the visit and my boyfriend ended up having to pay it in cash to the plumber. “How can we make you smile today” is what they say when you call them, apparently being rude and nasty works for them.

Excellent service; honest & thorough. Highly recommend.

Kurt was personable, professional and showed up sooner than I expected. He talked me through various options and answered my questions. Definitely would recommend

This visit was for the annual furnace ‘checkup’
The tech person was very professional. He was here last spring for AC ‘checkup’
We are very pleased with his overall performance

Trouble Heating and Cooling did a wonderful job from the first phone call to the finished product! Went for the deal, buy air conditioner get furnace free. The consultant Nicona was very knowledgeable and friendly explaining the process and getting things started. Also Chris and his team did an excellent job (we know what they started with) friendly, efficient and overall great experience! Thank you! Bring on any weather, we are ready.

Kurt is very friendly and professional. I have used Trouble Free several times. Never had a problem with any of their work. I will continue to use them.

Jackson was extremely polite, professional, friendly and very helpful. He noticed where the water heater was leaking and informed me of this issue so it can be resolved. He has been at my house before and I like that they try to send the same person. Others who have been here have been good but I do prefer Jackson. Good company with great employees!

This visit, was for estimate for install of A new Furnace and Air Conditioner to replace my old Units. Nocona the Sales Person was Polite Courteous, Respectful and Very Professional! what impressed me the most is that he had little booties, He upon entering My Home put over His shoes, I did not have to ask, he did it straight away! Most Sales People I have to ask them to remove their shoes or put a cover over them, just a nice show of respect to the homeowner and their home!

Called for AC repair. I felt uneasy right off because their 21 yr old repairman was explaining to me why it might be better for me to replace my 8yr old AC unit rather then to repair it. Was actually trying to sell me an $18000 AC unit. Telling me how it would add so much value to my home. I would NEVER buy an AC unit for $18000.00 The repair made that day for $900 did not work. Called them 2 days later and he arrived at 330pm. After waiting for a second repairman to bring equipment necessary to do my repairs was told that he would have to replace a part that would cost me an extra $100 for after hour warehouse fees, he arrived at my home at 330pm to fix my AC and it was 445pm when he was telling me this. When I said that I would not pay that he went to his truck, came back and said that my bill to fix my AC (leak) would be $2000 and his boss said that if I didn’t like that he would put the cover back on my unit and leave. I sent him packing. I ended up calling another repairman and he fixed my AC for a whole lot less and advised me that the $900 job that was done on Wednesday was $500 more then he would have charged. This company was only interested in selling me a new unit, they hike up their bill to see if you will give in and buy a new unit. Everything about this business is way overpriced.