Trouble Free Plumbing Heating & Cooling Inc.

We are very thankful for the outstanding service that we received from Trouble - Free Heating, Cooling, and Plumbing today! Even though they were fully booked with service calls today, the owner, Dave Osborn and Josh, one of his employees, made a special trip just to take care of us. Also a shout out to Office Manager, Lorinda Hanson for her help in arranging this. They are honest and trustworthy, and we highly recommend them. Thanks again!

Trouble Free always has the most knowledgeable technicians that are extremely professional. They service our units and also installed an entirely new system for heating and cooling recently. There wasn't one single thing more that we could have asked for with the entire process or system. FANTASTIC!

I had my air ducts cleaned as well as a filter upgrade and new water softener installed. Everyone I had contact with was helpful, courteous, responsive, and flexible when I needed to reschedule. They did great work, too.

On cleaning/install day, I made the mistake of letting my cat out of her secure room when the crew broke for lunch. She found her way into an open floor vent that I missed (thankfully, I saw her tail disappear into the vent so I knew it had happened). When they got back from lunch, the guys went above and beyond trying to help me locate and get her back out with their camera scope and from below in the crawl space with no luck. I halted the cleaning in hopes she’d emerge when they left and it was quiet. It took a couple of hours, but she did find her way back out and served as an unplanned quality inspector of the work done because she wasn’t very dirty! :)

Thank you to all for going above and beyond while I panicked. I appreciate the office’s concern and follow up to check on the feline explorer’s status and everyone’s help to ensure I remain a satisfied customer. I am.

Dave ended up coming out and he was able to quickly get my AC back up and running. I've always had good service with whoever they have ended up sending to service my issues or do my tune-ups.

Edith came out to our house on January 9th to discuss our needs and figure out what system we would want to go with. We were given three options, which were thoroughly explained, and there was no pressure to choose one over the other.
Skylar and Jackson showed up on January 11th to install our new systems. We were very pleased with how quickly they were able to get us on the schedule. The technicians showed up on time, were very friendly, and extremely knowledgeable. They finished the job within the time estimate given and cleaned up every bit trash from the job. 10/10 would definitely recommend!

Josh was a very pleasant person and when we ran into issue that were not of his doing he still did everything in his power to make sure we got things done and usable. On the last day he said he was staying until the job was done or we kicked him out which ever came first. I would not have a problem asking him to do other jobs around my house.

We had Edith out for an HVAC replacement estimate, and she was amazing! She was incredibly thorough, friendly, and made sure we were well informed on all of our options. Skylar and Jackson installed our system and they were just as fantastic. They both took the time to throughly explain our new equipment, answer any questions, and were extremely professional. They even went above and beyond to repair some poorly installed ductwork they discovered while installing our furnace. I highly recommend Trouble Free!

Jackson was absolutely a great tech. He knowledgeable and was able to answe all my questions. The experience was completely Trouble Free. I had my Ac service and cleaning done for the summer coming up. I highly recommend Trouble Free for any service needs

Josh was very prompt. He listened to our story of what was wrong and went to work clearing the main pipe that goes from the house to the sewer line. When he saw that the job was going to take longer than what we expected he made sure to let me know and asked if I wanted to continue. He was also thorough enough to warn me that this is likely a temporary solution and what I should plan on doing in the near future. Very helpful.
Josh also had another worker with him who was also very polite and professional.

Trouble Free went out of their way to get us taken care of. Very nice and professional people. We will be calling them again to do more work for us in the near future. Thanks so much.