Mr. Duct

Mr. Duct did a great job. The entire process was easy...I was able to get a quote over the phone and make the appointment quickly. The workers arrived on time, were courteous, professional, and fast. I would definitely use them again.

Mario and his partner did an incredible job! I was glad to have stayed around to see them work. They were very communicative at every step of the project. As a service industry professional myself, I was very impressed.

We're breathing better thanks to Mr. Duct!

I hired Mr. Duct to do a vent cleaning and A.C. check. Prior to their arrival everything was working. Now my furnace doesn't work at all. My A.C. unit fan runs on it's own with thermostat off and the furnace off. I have cut the power through the circuit breaker to shut the fan off. $400.00 well spent I guess. Now I have to hire another company to fix the issue.

This company was just phenomenal. I contacted through email for information and received a prompt follow-up. Once I answered a few questions, I was given a very thorough quote with accompanying literature explaining everything. That, first off, told me that this was a reputable company. Plus, the quote was quite a bit lower than other companies I had researched.

On the day of the appointment, 9/26/14, my appointment was scheduled between 3 and 5pm. I received a call from a very nice lady in the office asking if there was any was the technicians could come earlier since jobs were moving along. Are you kidding? Be done even earlier on my day off? YES!! Score!

David and Ernesto arrived promptly at 1:30. They were super nice and respectful of everything in my home from the get-go. They explained everything they were doing and asked multiple times if I had questions about anything. They showed me pictures of before and after. They put up with me being in their way. They were even chatty! I always love a good conversation and they certainly put up with me.

Niceness aside, what they found in my ducts was proof enough that having this service was the right thing to do. The piles of debris, spiders and even construction concrete was astounding, and they removed it all. They even wiped down all the vents before replacing them, and vacuumed the floors. When my husband arrived just as they finished up, they even recapped the job for him and asked him if he had any questions.

I settled up with them for the exact same price they had quoted me, and promptly received a receipt for my check via email. I was so beyond pleased, that I couldn't stop thanking them, and the minute they were out the door, I turned to my husband and said, "they are SO getting a good review" ... and I almost never write reviews for anything! I am SO happy. I will never use another duct service. Mr. Duct are my guys!!!

Great Experience! Mr Duct provided a fast and complete competitive quote. They completed the work within a couple of days. Arrived on time and the guys did a thorough job and cleaned all vents and ducts.You could not ask for better service!

I had a 5 star experience. Previously, I called one of those discount companies...and learned quickly what a scam that was. Mr. Duct has the best pricing and provides great service. I don't believe my ducts have been cleaned in 40 years. They cleaned everything nicely, including the furnace. They even re-cleaned what the other discount company supposedly cleaned (and it was very dirty). They were on time, acted professionally, and worked decently quickly for the work that needed to be done. The price they estimated on the phone was the exact price I was charged. No gimmicks and upselling. They take their work very seriously. I would highly recommend this company above all others. They were among the cheapest I could find and I can't imagine another company doing a better job.

I recently moved into a new house, had floors sanded and refinished, and walls painted. I knew that the ducts would be very dirty, so I had them cleaned before using AC. I initially thought about one of the discounted or introductory AC cleaning deals, but with more reading it looked like going with a proven company is best. From the initial phone call and estimate to the completion of the work, the personnel at Mr Duct were extremely professional, courteous, and helpful.

The estimate was consistent with my final cost, and there was no upselling or reevaluation of house since my estimate of my needs was accurate. Additionally, the servicemen that came to the house were respectful of the new floors and walls, and were careful in removing vents. I have 3 small children, and the servicemen also worked around us very well. They showed me the ducts before and after cleaning, and also explained my heating and AC unit functions (we have a complicated system with redundancies throughout the house). I could not have asked for a better experience with cleaning my ducts and would recommend Mr Duct for cleaning of the air ducts. I did receive follow up email regarding any questions or concerns, as well.

The representative who called me was friendly and professional. She set me up for a service - and told me about the coupon. The techs were knowledgeable and conscientious. My dryer duct is clean and I will definitely use Mr. Duct again when I need this or another related service.

I have to admit that I was blown away by the timeliness, courtesy, professionalism, and hard work of the two gentleman that came over to my place today. As I told them, I moved into a new place just a week ago and since Day #1, there have been issues because the previous owner did absolutely no maintenance to the place. I was worried about finding a good company to fix the ductwork in the wall of my laundry room and also clean it. The gentlemen cut into the drywall in my laundry room (because there was simply no other way) in the least invasive way possible, took out the old duct work, and installed a new one. They also kindly left the old drywall so that I could repair it in the future. I am very satisfied with their service and appreciate the fact that they arrived when they said they would and also got the job done in a very short amount of time.

I contacted this company to clean my dryer vent.
The technicians, Kirkland and Alfredo, were sent to do the work for me.
During the time they were in my home, Alfredo entered other rooms in my house and took some photos. Then later he came back in and took photos in the utility room. When I pressed him to explain why he was taking photos he finally acknowledged that he took some but offered no explanation.
I attempted to get the photos taken by the techs through Mr. Duct as I was told Kirkland would do. I emailed and phoned about where the photos were that were taken while they were in my house .
I spoke to a couple of people, including the owner, Keith, and was told several different stories. At first both technicians denied taking any photos. When I informed the owner that both acknowledged having taken photos- he agreed to talk to them again. It took several calls and several, clearly, false statements by the technicians and other employees of the company before the techs admitted taking photos and offered explanations that were not even possible. However, the techs then stated that they deleted the photos they did take.
I pointed out to the owner, Keith, that his employees lied to my face, lied to their fellow employees and their own boss and I wondered whether that bothered him at all. I wanted an explanation as to why they kept telling lies to everyone. Keith’s response was that they were millennials and that’s what they do.
I asked him again how he feels about his employees coming into my home, taking photos, and then lying repeatedly about doing it?
These people represent him and his company out in the world and this was okay with him?
Then Keith told me he wanted the same two techs to come back out to check the vent (another story for another time) and I could ask them myself.
I told him there was no way I want them back in my house ever again. They had lied to my face once, why would I want them here again.
That is when Keith insisted they were going to refund my money. I told him that I don’t want a refund. We went back and forth about the refund and Keith just said you are getting it!
Clearly he only insisted on it so he could sleep at night!
I just have to say I would never hire this company again because they, in my opinion, can not be believed or trusted.
So unprofessional!!